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February 2024 by Rosibel Rosibel
This employee lady arguing with me , because she said the cart I had was on her way and she started screaming at me and telling I didn’t move because I was on my phone. She don’t have no respect for customers and her job. Unprofessional.
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February 2024 by Waheed Hamidzad
The best
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January 2024 by Yalew Ciroo channel
Im a business man
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December 2023 by Lana Berkovich
It was very crowded when I was there. Long line to the register. By the time I got there they ran out of bags. Overall a bit disappointing experience but good prices on merchandise I got.
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October 2023 by Kristy Nguyen
What kind of store doesn’t allow you to bring in a cup of coffee?! I’m not going to shop somewhere that treats me like a child lol.
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May 2023 by L A G D M R
Great choice of products. Good prices.
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March 2023 by M.E. L.
I always liked Ross but went to the one at Silver Spring mall recently, and l'm very disappointed. The merchandise was all messy everywhere, l couldn't find the Italian soaps l always buy at Ross, all the shampoos,etc bottles in the shelves were messy,some damaged, etc . I needed to sit and rest due to my arthritis, and while resting in the only one sit they have in the whole store, l discovered that my shopping cart was filthy, with wheels covered in hair,dust, etc. I asked if they have any paper towel and sanitizer just to clean the handle but they said no...Yuck!!disgusting!.then l went to Marshall's, just above Ross, and what a difference, all clean shelves,order and they have the soaps.
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January 2023 by Raven Farthing
Horrible service and ridiculously long wait times. There is four people standing at the front with a line wrapped around the store and one register open. It doesn’t help that the one register that is open has an older employee who is moving slower than molasses on a winter day. The audacity to have a line so long and one employee working the register is pitiful and management needs to get up there and get on a register.
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December 2022 by JONNY VALENTINO
I don't like to make bad reviews but I had to do this one. Today I went to Ross in downtown Silver Spring Cityplace. I was looking for a pair of Ray-Ban sunglasses and I was looking around the counter. I finally decided to ask for help so I can try them. There is a device on the counter that says press for assistance I pressed it. And I waited at least 25 minutes nobody came to help me. The cashiers wouldn't even look at me , they just talk among each other. I'll even ask one of the guys from Loss and prevention for help He say he cannot do anything. I said can you call a manager he said the manager is going to tell you to go and make a line. I just want to see the sunglasses so I can try them. I was completely ignore it feels so rude to be ignore. After 35 minutes of being in the store I gave up and decided to leave. While being there I notice that the cashiers will talk very rude to the customers especially if you are LATINO.I will not come back to this Ross. Here I will post a picture of the press for help machine on the counter. 0 stars for this Ross.
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December 2022 by Jerzeygirl Iam
Omg... g.h.e.t.t.o! Im Sorry but this was worst ROSS store I've been in. From the cashiers to the floor was bad.... And to top it off I bought and charged $37 but my card was charged $68??? wth? I called and Nick said he would refund my money.... but I'm upset that it happened and how did the cashier do what she did...
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November 2022 by brook 16
Worst ross department, took me 45 min to check out. Only one cashier working at the time ....trash
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November 2022 by Cayla S.
First, it's confusing to get into this store. I walked up stairs towards the illuminated ROSS sign just to be greeted by carts closing off that particular entrance to the store. Y'all couldn't have placed a sign at the bottom reading: THIS IS NOT AN ENTRANCE?Once you finally find the right way to enter, you'll notice immediately that it looks like a natural disaster struck the place. There's stuff everywhere and rarely where it's supposed to be. I will say they have a great selection of clothing and shoes. Everything else seemed kind of meh. The shoe section was annoying because I found boots that I absolutely loved. I thought they were my size, but because they were in my size's section. Nope! Just placed on the shelf, and this was the case with several pairs of shoes. The clothes were the same way. I don't know why I even continued to use the size markers. I will also say the staff was very friendly, but this store, like others have already mentioned, is a steaming hot mess.
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October 2022 by Andrew Garcia
Terribly disorganized. People throw items on the floor like that’s where they belong.
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September 2022 by Joanna Selkridge
Good choices if you take your time to go through the racks. The shoe options are a hit and miss unless you know when they get delivery but they do have some cute stuff.. prices are good..
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July 2022 by Juan Romero
I don't like to make bad reviews but I had to do this one. Today I went to Ross in downtown Silver Spring Cityplace. I was looking for a pair of Ray-Ban sunglasses and I was looking around the counter. I finally decided to ask for help so I can try them. There is a device on the counter that says press for assistance I pressed it. And I waited at least 25 minutes nobody came to help me. The cashiers wouldn't even look at me , they just talk among each other. I'll even ask one of the guys from Loss and prevention for help He say he cannot do anything. I said can you call a manager he said the manager is going to tell you to go and make a line. I just want to see the sunglasses so I can try them. I was completely ignore it feels so rude to be ignore. After 35 minutes of being in the store I gave up and decided to leave. While being there I notice that the cashiers will talk very rude to the customers especially if you are LATINO.I will not come back to this Ross. Here I will post a picture of the press for help machine on the counter. 0 stars for this Ross.
