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April 2024 by Adina Cortell
I love this place. I come here all the time with my family, they have great service, amazing options, and reasonable prices. I love the color choices, and the exterior design.
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March 2024 by Deloris Young
Love the product and the staff has been nothing but fun!!
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October 2023 by Barry Graham
I just can't understand why they "close for the season". Does Baskin Robbins or Haagen Dazs close for the season? Also it's still summer from a temperature perspective. The owner responded that it's because people like me don't come. The reason I found out you were closed was because I was planning a trip. I went to Rita's in Baltimore last week after the "season". It was packed. Maybe if you opened, people would visit.
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September 2023 by Devon N.
Frozen custard is way better than Carmen's or any ice cream - well Blue Bell Vanilla comes close! Love the frozen custard almost all the ways it is offered. But the chocolate chip cookie sandwiches ruin it. Horrible tasting cookies that are worse tasting than the cheapest store bought kind AND undercooked so the sugar & fat (NOT butter for sure) don't caramelize. The Oreo cookie kind taste good. Furthermore, we bought six packs of the custard cookies three times before both last year & twice recently. Their size has been reduced! Big difference methinks. $28 for the six crappy chocolate chip cookies & $19 for a pint of vanilla custard for delivery. Gouging when Baskin Robbins, Jerry's, & Bruster's is way less. $58 with Uber Eats $7.19 service fee & tip for two items. I ordered the Oreo but my received order is the wrong cookie because nobody wants the CC cookie ones, so the run out of Oreo & foist off the surplus of CC to delivery customers. We are frozen custard beggars, so we use what we can get but doubt we will be ordering the cookies anymore.
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September 2023 by TheDots Brain
Delicious, I love a west treat and this was most definitely ? right up my alley! I got a small ice cream ? strawberry ? and peach ? soft serve ?. Fast and convenient.
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September 2023 by Nadia Haddad
Worst Rita’s ever. The owners are so rude, always have an attitude… been this way for years.
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September 2023 by Azi Weinberg
Very good! Cashier attitude could be better and more cheerful!
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September 2023 by Walt Cofer
Love the expanded menu options. Great service.
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August 2023 by Becca McKinnon
I asked to sample something before placing my order and the lady said “we do not sample” after I have been here several times this summer and they let me sample. She’s just always rude.
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August 2023 by rico valera
Nice staff, customers friendly, line moved steadily. Highly recommend!
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July 2023 by Fardin Ghazizadah
Forgot the ladies name but she was rude I told her it was my first time ordering Ritas she was being impatient but I put her in her place. Was a black lady older women. Other then that Ritas was good.
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July 2023 by Joel Keralis
Great place to stop in for a cold treat on a hot day. The Italian ices are delicious and loaded with fruit, and the custard is always creamy and sweet. There is no inside dining area, and not too many benches to sit on, so be prepared to take your cold treat back to your car. Service was quick, though, and free parking is readily available.
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July 2023 by J B.
I have been going to this Rita's location for many years now, and I have never had a complaint until today. I've always primarily seen the same two women working no matter when I stop by. I'm always greeted with a smile, and my treat always hits the spot. Today I was very disappointed not with my Italian Ice, but with the service. Per usual, I was greeted with service with a smile. However, at the end, when I asked if I could taste the Unicorn flavor, I was told "We don't sell that one here" despite it being posted on their window as one of their available flavors of the day. I asked again to ensure that I'd heard correctly and again I was told "We don't sell that one here" at which time I said "Thank You" and left with the understanding that I would never return again. Little did she know, I've studied behavior by profession for nearly 20 years, so I immediately knew that she was lying straight to my face, which was very disappointing. I guess she "assumed" I would not make an additional purchase (which I planned to if I liked it); either that or she didn't want to make the effort required to simply let me sample the product. To make sure I wasn't reading the matter wrong, I had my coworker call over there less than 10 minutes later at which time she spoke to the same woman who stated that she'd just updated the flavors online. When my coworker asked directly if they had the Unicorn flavor, she said, "Oh yeah. We have that one too, and the Coconut Lime flavor" SMH. So I was right! Very disappointing and a customer now lost for good! This is why it's so hard to support my own people.
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July 2023 by Toni
Rita's has fantastic frozen treats...always! I couldn't give 5 stars because (and YES, I know all about inflation) their prices have increased considerably higher than the rate of inflation. Tends to make me feel "ripped off."Just my opinion of course.
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July 2023 by Charles E
3 Stars because I still think Rita's is the best when it comes to taste and quality but wow, the level of uncaringness and inability to adapt or offer a reasonable solution from the lady working the window is next level! On the way home on a hot dat after a visit to the dog park with my pup I passed by and thought it would hit the spot. I had seen someone there earlier with their dog and saw the owner's hand them a small treat. My thought was that they were pet friendly and offered a menu item as a treat for dogs. I was wrong which was perfectly fine...not knowing what would be dog safe I decided to just get a bottle of water for my pup. I paid for it and asked for a cup for my dog to drink from. The woman acted shocked and said "I can't give you a cup, we don't have cups". I looked up and saw 4 or 5 different cups to choose from. So I asked again and pointed to the cup displays above the window. She still claimed she can't give a cup as annoyed as I was after just spending $17 I said then charge me for a cup or a menu item. I really didn't care as long as I had a cup that I could use for my dog to drink from. This was an unexpected stop, it was hot outside and i didn't want my do to go thirsty while I enjoyed my ice. After pulling out my money to pay for something she disappears for a few minutes and comes back with the smallest cup possible and hands it to me. The cup was far too small for an animal to drink from but I had no other choice but to deal with it. My advice to the Owner and Rita's corporate....allow people to buy a cup and educate your employees on how to deal with the request in a friendly manner and #2 it would be nice to let everyone know that you're pet friendly! Add a menu line item for a reasonable price as a dog or per treat! You guys are all over the place and I'm sure people bring their pets all of the time! Pet owner's love spending money on their pets! 3rd...hire people that know what customer service means! Your employee acted appalled by the fact that i asked for a cup after spending money at your establishment! I'm more than capable of spending my money somewhere else, she was a huge turnoff!
