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January 2024 by Zack B.
TL;DR: If you've got extra wide feet, wide or medium width feet just order online to the store or call ahead. Perfectly fine. Maybe it was foolish looking here (and banking on convenience and not wanting to poke into the nearby mall) for new running shoes for extra wide feet the first full weekend of the new year. User Error I guess. Just expected them to have better stock for all feet shapes, given all the options online. Maybe all the extra-wide foot people shopped there for Christmas. Also,, the running section is literally one aisle on the opposite side of the last one in "lifestyle". There's some smaller shelving too, and the selection is good, but staff presence was minimal. I counted 2 people working not on the registers and one of them was tracking inventory. Both of them were focused on other things and didnt seem attentive to customers. I found one after looking around and trying a couple pairs on (based off what I saw online) and he said "nothing extra wide right now except the white and blue shoe at the end of that running aisle." I don't need super attentive staff, but if you've got a bunch of people on an aisle looking at shoes, take 2 seconds to ask if anyone needs anything. Guess it's just not the store for me.
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December 2023 by Kay P.
The store is pretty clean but there is not really any customer service. I can't really tell who is working there to get help. The lines get backed up a lot. Probably because after you pay, the cashiers make you do a survey to put their name to help them and the store. Not sure why I'm forced to do a survey and name the cashier when they didn't help me at all and just checked me out. Pretty annoying and backs the line up a ton. There were like 10 people behind me. The store is very clean and organized though which is a good thing. A good selection of shoes and has clearance racks for both men, women's, and kids.
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October 2023 by Henry Braulio López
It's niceIt's perfect
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September 2023 by LAKIA ROBINSON
Nice clean storeProfessional staffGreat deals
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September 2023 by MaryEllen McGuire
We couldn't get anyone to help us. Every time we tried to ask for help as soon as we came within steps of anyone, they'd look our way and walk away. I don't know how they couldn't have seen us. One guy turned and started talking on his cell phone just as my 10-year-old was five steps away and said "excuse me." Nothing like seeing your kid be polite and get ignored when they are politely asking for help :(The trip was a bit of a bummer given how excited we were to check this store out. We made a special trip from D.C. Is this what Nike stores are like? We'll be heading to Pacers instead.
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August 2023 by Matthew U.
We were finally at the end of our shoe shopping experience. We ended it in Silver Spring with hope that we would have better luck than the mall stores. We didn't have any better luck, but we did have a better experience.I am not accustomed to seeing stores like this just along a main street setting. I am so used to seeing it in a mall or structured shopping center. But to see it on what is basically a main street through a town was odd. Yes, it is commercial on this street, but It is still a street that feels part of a neighborhood.Even though we were in a well put together store and one that was much larger feeling in size, we did not have any luck in finding the shoes we were looking for. I was happy to see that this location was not as packed as all the other stores we had gone to previously. We actually had room to not only walk about the store, but to browse without being pushed with the sea of people shopping.Customer service was almost non-existent. But we were kind of experts at that point in figuring out what we needed after the day we had had. After a quick check of all the items in house, we made our exit.
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August 2023 by C. Bates
The worker there was very polite and extremely helpful and patient with me
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August 2023 by Jason Aldrich
Got everything I needed for summer
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August 2023 by SUN SAND
Had an amazing experience with Bri today. She was super helpful and suggested we downloaded the Nike app for additional savings. I had my hands full with my kids but she walked me through the downloading process and made everything a breeze.Found lots of things in this clean and organized location. Thanks for everything! I’ll definitely come back and shop some more knowing how kind and helpful everyone was.
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August 2023 by Carl Rowland
First time actually shopping in a Nike store since the pandemic and have to say it was a great experience. Wasn't expecting to find what I was looking for and even better found it on sale. I got two shoes for the price of one. Happy to have a Nike store close to home and it seems pretty decent with alot of choices to choose from will definitely be back. Thank you!
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July 2023 by David Adams
Picked up some sneakers for my big brother for fathers day...
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July 2023 by Kibrom Hadush
They close very early on Sundays
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July 2023 by Stop Playing
The store is nice & well put together but for some reason every time I go I feel profiled. The security guard makes their way to the area I’m shopping, once even tried to get a peep into my shopping bag from another store. That was the last straw for me. I’ll have to do my workout shopping elsewhere. Definitely feel as though I shouldn’t have to go threw that but hey young black & in America.
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July 2023 by Douglas Pack
Dude with the dreads is probably one of the best Nike employees I have ever met ... helping me with shoes helping me with the app ...even seen him helping new employees there... I wish you nothing but the best ..genuine good person
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June 2023 by Chanpen Tee
The store is nice and clean. The staff is friendly and helpful.
