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October 2023 by Dottye Gay
Excellent experience at the Four Corners location. I scheduled back-to-back eye exams for my daughter and I on a Saturday early-afternoon, so it was quieter than what I’m used to seeing.Dr. Tan Duong was absolutely fantastic. He explained everything very well, was super patient with my daughter during her exam, and came out on the floor to give us a lot of great input about my daughter’s current pair of glasses and with picking out the best fitting frames for her.Katherine provided excellent customer service. She was very sweet, patient, and efficient at the front desk and throughout our eye exams.Angelo provided customer service like I’ve never experienced before. He took a lot of time with helping my daughter and I to pick out the best fitting frames and was very knowledgeable. He gave great recommendations without you feeling like he was trying to up-charge you and did his best to ensure I was getting the most that I could with my insurance coverage.This was not my first time at this MyEyeDr location, but this was by far my most memorable experience. We had the dream team that day with Dr. Duong, Katherine, and Angelo. Thank you!
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October 2023 by Paloma Perez
Highly, highly recommend visiting this My. eye Dr location. From start to finish - I received attentive care. From the speedy check-in and pre-testing, to the exam itself with Dr. Renu Mathew was efficient and addressed my concerns, and the follow-up payment process/contact order/glasses selection with Angelo-my whole experience was 10/10. Fantastic experience all around! In particular, Angelo’s efforts to make sure I got the best deal given my insurance allowances for my contacts and glasses needs were beyond appreciated! He has fantastic customer service skills and is such an asset to the practice!
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August 2023 by Michele Moriarity
I am so pleased with my care at Myeyedr. I am seen promptly for my appointment, all the staff are friendly, and customer service is wonderful.
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August 2023 by Kyra Wooden
Angelo was super helpful and nice! Dr. Matthew was very knowledgeable and personable.
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July 2023 by Juanita Sanchez
The gentleman was extraordinary and paid really good attention and over all very professional and service was outstanding ?
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June 2023 by Lisa Lederman
Angelo S. helped my son with his new glasses. He was very clear about what my insurance covers and what will be out of pocket. He spent a lot of time with us. We went to the store at 4 corners of Colesville corner University.
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June 2023 by S G
My children had an appointment today beginning at 4pm. We walked into the office and the front desk receptionist did not greet us with “Hello” but she did greet us with a dark stare and then asked “Do you have an appointment? I respond “Hello” and still did not receive the proper greeting back. So, I said yes, we do have an appointment. As time goes by, One by one my kids are seen by the eye doctor who I will say is nice and very professional. I wait for my kids as I sit at a desk. One of the male staff with a ponytail and tattoos tries to get my attention by calling me the last name one of my sons. Instead of looking over the documents that I filled out with my name he proceeded to call me a last name that is not mines and that has never been mines. I correct him by telling him my name. From feeling unwelcome to annoyed. This is our first time at this location and I can not help but feel that me and my children should have never come to this place. I wanted to walk out but my kids need their glasses. My appointment which is on Monday I just cancelled. This experience is horrible. I’ll either find a new eye doctors office or drive 40+ minutes to the MyEyeDoctor office in Neelsville Village Center (Germantown, MD) because they have never treated us poorly.
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May 2023 by Tran
I arrived 12 mins late to my appointment due to no parking available. Parking is limited. There’s only 1 couple being assisted and no one else is waiting. The staff told me that because it’s over the 10 mins grace period they can’t take me. The staff here are not accommodating at all and I can take my business else where. There are a lot of eye locations and I just pick this one because it’s closer to my home and my insurance changed.
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May 2023 by Tran N
I arrived 12 mins late to my appointment due to no parking available. Parking is limited. There’s only 1 couple being assisted and no one else is waiting. The staff told me that because it’s over the 10 mins grace period they can’t take me. The staff here are not accommodating at all and I can take my business else where. There are a lot of eye locations and I just pick this one because it’s closer to my home and my insurance changed.
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March 2023 by Rachel Rhea
This location is the best . From front desk to doctor. I love them . Katherine was amazing helping me get the glasses I want . Thank you guys for being awesome from the time I came in till I left . Ok
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February 2023 by Mitchell Hébert
The worst. My wife and I both had to have our orders done over because of improper measurements. And now they messed up my wife’s order a second time for both her progressive lenses and sunglasses. We will never go back there.
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February 2023 by Yosef Edelstein
They have WONDERFUL customer service....all of them. Bought a pair of glasses there, very pleased...But then they broke a few days before my daughter's wedding, and Jose Rodriguez REALLY helped, he went out of his way (big time) to help me find a store to get glasses QUICKLY for the wedding of my daughter. Highly recommended.
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February 2023 by Yosef E.
They have WONDERFUL customer service....all of them. Special shout out to Jose Rodriguez, who went out of his way (big time) to help me find a store to get glasses QUICKLY for the wedding of my daughter (when the glasses I had bought at this store had broken). Highly recommended.
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January 2023 by Brandon Liles
Super convenient location makes visits a breeze. The staff is welcoming, courteous, and generally awesome. Although my eye exam shows my vision is good, I'll be sure to patronize this business for my eyewear and eye care needs.
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January 2023 by Crystal Smith
I’m so happy to have experience the awesome and outstanding customer service from the staff at the Colesville Road location on Silver Spring!From the doctor to the staff, they all provided excellent, friendly and thoughtful customer service.
