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October 2023 by Brittany D
So I've lived in Silver Spring for 36 years, and for as long as I can remember, the line for this place (especially on the weekends) is absurdly long to get in and out. No car wash can be that good, right? I mean to be that busy everyday?I finally went to Montgomery Hills car wash, and I couldn't be happier. You have 3 lanes to pick, all of which are mam0⁰nned. Everyone was really nice and professional.When you walk in to watch your vehicle go awwwdows and lobby are spectacularly clean. The prices are decent as well. They also offer a rain-x treatment.All in all, it's a 5 out of 5 for me!
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September 2023 by huriye kantar
They didn’t do a very good thorough job. There is still a lot more to wipe and they didn’t do it. They finished it in 15 minutes and left alor of cracks and crevices completely unclean and looks like they barely vacuumed anything. Very lazy cleaning job not worth the money. I had to come back home and clean it more myself.
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September 2023 by Juice Uncle
I had a disappointing experience at this car wash today. After bringing my car in for a wash, I noticed that the volume control knob on my car's stereo had disappeared. When I asked the staff about it, their response was extremely rude and unprofessional. I was treated poorly and the cleaners seemed incapable of handling the situation. Overall, a frustrating and unpleasant visit.Bad wash bad service bad staff
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September 2023 by Hannah
Writing this review on behalf of my elderly mother, who used this car wash last week. She paid for a wash and wax, and then watched the car go through the tunnel to be cleaned. It went through the initial pre-wash, and then went straight over to be dried, without getting a wash or a wax. When she went to ask why her car was neither washed nor waxed, the staff were extremely rude and none of them were willing to help. Some pretended not to hear her or walked away. Finally, she asked for the manager. The manager asked if she had actually watched the car go through the tunnel, suggesting that she was making up her claim. But she had in fact watched the car go through the tunnel, without being washed or waxed, and told him so. He told her to take it through again, and this time it was washed and waxed.Services you pay for may or may not be performed - even as basic as the wash you paid for - and if they're not, expect a struggle to get any of the staff to listen to you. You will likely be ignored. Horrible customer service.
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September 2023 by Jessica Rego
I’m done being a customer here. This place has had my loyalty for the last 6-7 years and the quality of their work has been declining while prices keep going up. The way they handled my car today was unacceptable. The car was not cleaned properly and they rushed me out as I was pointing out to one of the employees to clean the clearly visible dirt on top of my trunk. As that person was cleaning the smudges (which he didn’t even completely clean) another employee told me to move my car. I said it was still being cleaned. The other employee took my car and drove it off the lot and parked it in the next parking lot. I told him my car wasn’t done being washed. And he told me to bring it around through the car wash again. Beyond rude and unprofessional. Customer service here is terrible and my car is still dirty.Service: Auto interior vacuuming
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August 2023 by Jessica R.
I'm done being a customer here. This place has had my loyalty for the last 6-7 years and the quality of their work has been declining while prices keep going up. The way they handled my car today was unacceptable. The car was not cleaned properly and they rushed me out as I was pointing out to one of the employees to clean the clearly visible dirt on top of my trunk. As that person was cleaning the smudges (which he didn't even completely clean) another employee told me to move my car. I said it was still being cleaned. The other employee took my car and drove it off the lot and parked it in the next parking lot. I told him my car wasn't done being washed. And he told me to bring it around through the car wash again. Beyond rude and unprofessional. Customer service here is terrible and my car is still dirty.
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August 2023 by Nancy Rivera
Went to get an open wash and was disappointed. They said they would put a special liquid that would remove the pollen and tree sap from the roof. That it did, however there was also a stain left on the hood of the car. Went back to try and resolve and the manager was super unhelpful. Only one or two employees attempted to help us resolve the matter and took responsibility. Sorely disappointed with the management staff and the person at the cashier's window.
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August 2023 by Ale Ramirez
I was recommended this car wash by another car was service because I was looking for an interior cleaning. I received the worst costumer service by the person in charge of the cleaning because the man at the cashier did not give me a yellow receipt. When I asked if he was done with the job, the man took my car and parked in the grocery store parking lot and stored the keys away in their office. I had to go back in the office to ask for my keys after both men had seen me pay. The other works did an exceptional job, and I appreciate the awesome work. However, the management was very rude and childish.
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August 2023 by Martine Rostan
This place is a scam and staff is prying on customers to pay the higher price and and they all stick together when you caught them red handed. I went for a car wash, I am a female, and was badly treated, even bullied by the attendant. Here is what happened, I wanted to choose the regular price, however the attendant told me that it would take 45mn to scrub my car, the roof and top of trunk were quite dirty because I live in the woods and we had no rain, but it was dirt no sap or anything that could not be wiped with a sponge no scrubbing needed. I asked how much it will cost, the attendant did not respond and sent someone with a receipt for $35.00, I did not want this rate, but they ignored me, if I had move to the starting point, it would have meant I agreed to pay the higher cost. Finally, the first attendant came and forced me to back up and leave.At my next stop I wet my finger and gently rubbed a small spot on the roof and sure enough the dirt disappeared.This is the second time I have been forced to pay a higher price at this location, The first time they ignored my choice, and I only saw the amount on the receipt when it was too late. When I brought it up, they would not let me speak or pretended they did not understand, making me feel like I was the problem.I had better experience in the past. I will not go to this place again.
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August 2023 by Karen B.
Since I don't have a garage, my car spends its "idle time" parked on the street under trees that drop a lot of sap. It gets VERY dirty! But when the team at Montgomery Hills Car Wash is finished, it always looks like new. They have very high standards for their finished product and will tell you if the amount of dirt on the car requires a pre-wash (by hand) before it goes through the machine. This costs a bit more, but it is totally worth it. The results are fantastic. As others have said, please consider leaving a generous tip to acknowledge the team's hard work and high standards (and also because the tips have to be divided among a lot of people). This is a great car wash.
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July 2023 by Kate P.
I drive past this place pretty often, and have always been impressed with how fast the staff are always working. Seeing what they do, I assumed it would be pricey, but the value is great! For $22, I got a car wash plus they cleaned the inside of my car! the staff here work extremely hard. They are fast and thorough. They even cleaned the rubber seal around my trunk door! My car is embarrassingly messy, and I'd been considering hiring a car detailer to come to my house. I'm glad I tried Montgomery Hills instead! It's not the same as getting your car detailed, but ended up being exactly what I needed - a thorough cleaning for a great price.
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July 2023 by Mala Dass
This car wash stay busy. On GA ave the line can go far back to the highway. Once it's like that they try to make you pull closer. They could be nice about it but they get angry really quit if you don't pull closer. They don't explain that when they are vacuuming your car you must go inside the building and then wait for your car to pass through the wash. When they are drying your car there is no speaker system to let you know that your car is ready to be picked up. First time going and I'll be back soon
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May 2023 by Issa T.
Very horrible experience even though i got "ultimate". Upon returning to my car the bald head african manager and white cashier yelled at me "customers like you!" then threw my keys at me onto the ground. What did i do to earn such treatment?? I went to the shopping center grocery while they serviced my car. I came back (no more than 10mins after they finished) to find my car parked in the shopping center, but that was such an inconvenience to them that they disrespected me verbally and physically (throwing keys). I asked them "is this how you all do bcz I took 5mins to shop? An they said yes this is how we do."I reported them to dept of labor. Now im a nice guy, had they said hey u should not have gone away, it was an inconvenience. i would have gladly gave at least a $5-$10 tip on top of the $30 i paid to service my car. Now go get ready to spend thousands to prepare for your inspection. If this was a restaurant, these two would definitely spit in customers food bcz a "customer was rude or took too long to collect their order.
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May 2023 by Kayvin Robertson
Great car wash with manual towel dry option, not soft cloth or touchless, which can damage your top coat. Not something you have to worry about with these guys. Interior, exterior undercarriage, and wheelwells can all be managed in one of 3 packages or the á la carte wash menu.
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May 2023 by Hong Kim
I’ve been coming here for car wash for years. The price has gone up a little bit but that’s universal. They do a good job cleaning the car.
