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August 2024 by Azhar Lubis
I came around 5pm on a Sunday. Store was locked and closed; their hours on the site and on their front door states they close at 6. I did try to call and see if anyone was there, but there was no response.
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July 2024 by Elizabeth Cahill
jack and isaac were awesome!
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July 2024 by Carlos Garcia
Issac was great sales guy. He knows his products and gave us great deals for our Temp Pro Adapt mattress and Adjustable base set
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July 2024 by Maura Crook
Super great customer service!
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July 2024 by Kevin James
Jack was fabulous and knows his product. I would recommend him to any and everyone
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July 2024 by Tulu Deka
I came to mattress warehouse to buy mattress jack help us go above and beyond make sure we got what we’re looking for . Thank you jack!!’
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June 2024 by Elebat Tesfaye
Jack was Helpful, knowledgeable. Thank you!
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May 2024 by Sara Gibbs
I want to start by stating that this review is targeted at Mattress Warehouse as a business and exclusive of Jack (sales), who was wonderful and made purchasing a mattress a personal and positive experience. Earlier this month I went in to Mattress Warehouse to purchase a new mattress for myself. Jack was immediately helpful and spent a lot of time talking me through my options. I had explained that I was purchasing a new home, and that closing was scheduled for just three days later. When it came time to talk about payment, it was suggested that I consider financing the mattress and accessories. I stated I was not interested, as I could not have anything impact my credit due to the impending closing of my home just three days later. I was assured that there would be no impact to my credit or any flags as, "we only do a soft pull on credit because it is just a mattress". I was told that it is always a soft pull, and rest assured I have nothing to worry about. I confirmed again this information before agreeing to then finance the mattress and was told that there was a very recent staff meeting in which this was discussed, and the Mattress Warehouse team reconfirmed what I was being told. Joke was on me as the literal second the paperwork was submitted, I received two alerts on my phone, one from credit karma, and one from my bank alerting me to the fact that there had just been a HARD pull of my credit. I showed Jack and again he stated that that information had to be inaccurate as it was only a soft pull. At that point the damage was done. I finished the transaction and left in full blown panic, as my closing was just days away and knowing that the closing could now be negatively impacted. The next day I contacted Mattress Warehouse support, described my situation clearly and was sent to the voicemail of a supposed "supervisor" or "manager" who would need to help me damage control my problem. I left a voicemail and asked for a call back from them as the situation needed to be rectified ASAP and I wanted an explanation of why this happened. I received a call back from Jack, who I never blamed personally as it seemed he was given inaccurate information by leadership. I never received a call back from a manager or supervisor as a courtesy which is why I am writing this review now. I should have trusted my instinct from the beginning and paid for the mattress in whole, so lesson learned. I take full responsibility for even considering a financing option even with false information that should never have impacted my situation. While there is no going back and fixing the impact to my credit or to my closing, if this review prevents one person from having to go through this harrowing situation (as I was told that all customers have been told that financing only requires a soft pull), then I will feel like there may be a tiny fraction of a silver lining. Impacting someone's credit (and closing in my case) and feeding inaccurate information to employees and customers that can be that damaging is shocking, irresponsible, and atrocious. The lack of follow-up from leadership is equally as appalling. Do not come here unless you are amenable to a hard pull to your credit or you are wiling to pay for everything up front. Absolutely unbelievable.
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April 2024 by Erin Canady
I came in recently and Jack was immediately helpful. He was super personable and his expertise helped me pick the perfect mattress. We will definitely be back to work with him again in the near future!
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April 2024 by Mengesha Lemma
Excellent customer service!
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April 2024 by Cesar N. Vilaseca
Jack was awesome
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April 2024 by Wes Minter
Jack was the best salesman and he was so knowledgeable and he suggested my Temper Pedic mattress that Iam currently sleeping on and would recommend to anyone
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January 2024 by Fri Annoh
John was very, very helpful. We didn't want to buy a mattress, but we ended up purchasing one due to his exceptional customer service skills. I would recommend my friends to go to the mattress warehouse and ask for John.
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January 2024 by jacob ndah
John is a wonderful sale’s person. He’s so amazing and welcoming. I will love to interact with John over and over. Infact he’s so wonderful. If u need a business associate then John is the best. He has exceptional customer service skills. I enjoyed my business with John.
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January 2024 by Carmen Camilo
Joan was amazing, I really appreciate his time and kindness!!
