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April 2024 by Karisa Lydic
Miss Emily is a phenomenal saleswoman. She helped us get a good deal and answered our questions knowledgeably and in detail. I would highly recommend her and the Aspen Hill location to a friend.
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April 2024 by Cassandra S
Emily was knowledgeable and very helpful in finding the right fit for my mattress needs
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March 2024 by Paul Prunier
Emily was v knowledgeable and helpful.
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March 2024 by Robert Brown
Paul was very helpful in showing us our different options. He was very friendly and professional. We are very pleased with our purchase.
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March 2024 by Lester Romero
Excellent and friendly service. All my questions were answered with a smile. No complaints.
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March 2024 by Mariza Valentin
This is the second and last time I will buy from this store, purshase 2 mattresses and was offered day for pickup. Took out old mattresses for trash to take the day of pickup, my surprise only one mattress was available and had to wait another week for the second mattress. In the mean time 2nd bed with no mattress for a week. Was told I would receive a call from the manager which never happened. Terrible customer service. Would not recommend this store
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March 2024 by Cherra Lowery
Pleasant and hospitable, this location is close to perfect. Our associate, Paul, exceeded our online exam of mattress firms Aspen Hill store. My husband and I shopped this morning and we found exactly what we were looking for. With gratitude, we will be resting more comfortably very soon. Thank you, Paul. The LOWERY family
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February 2024 by Yvonne Sesay
Paul was very professional and helpful.
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February 2024 by Teowdros Yared
Excellent service you make my day Thank you
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February 2024 by Scott Lute
Forrest was a great salesman that offered us numerous options including floor models for discounted prices.
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February 2024 by Ibrahim Oladotun
very professional
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February 2024 by Ellsworth Naylor
Our mattress started sagging about 2 months ago. We purchased the mattress 7 months ago. We sent our photos for warranty replacement. They responded that there was nothing wrong with our mattress that the box bring should have 5 slats instead of 3. That was their response. I will never walk into a Mattress Firm store again.
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February 2024 by Maria Tyiska
We had been researching mattresses for weeks as a gift. We decided to walk into Mattress Firm in Aspen Hill, and was kindly greeted by Emily. She was fantastic! Very knowledgeable. Not one question went unanswered - not one. She was quite patient and stayed connected over the course of the four days from the time we walked in. She helped make this process very easy.
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January 2024 by Cara B.
I walked in with a good idea of what I wanted and Emily helped bring it together for me ensuring I got all the deals the store had to offer with my purchase. No pressure, just peace. ? recommend.
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January 2024 by Anita English
Paul in the Silver Spring Mattress Firm location is an excellent representative. His quiet and knowledgeable customer service is superlative. He was patient with us as we tested mattresses over several visits. Finally, we bought a Tempur-Pedic mattress with adjustable frame! Highly recommend this store and Paul based on our experience!