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April 2024 by Khari Anais
Manny was awesome. He helped me pick out a great mattress. Will definitely come back for the pillow!!
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April 2024 by Imelda Rodriguez
Zeeshan was truly a sleep expert and help me find the bed I was looking for. Excellent service, knowledgeable, friendly person. I’m so happy, with the transaction, he didn’t make me feel rushed or doubtful about anything. This man was patient and easy going. I can happily recommend Matress Firm of Silver Spring for a good deal in and good selection of beds with superb customer service.
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April 2024 by E J
The DTSS Mattress Firm damaged my bed when delivering my mattress, told me in writing they would pay for the damage, told me for months the check was in the mail, and one year later has paid me nothing. The managers who operate this business have been very dishonest.In March 2023, I purchased an adjustable base and mattress from the DTSS Mattress Firm. It was delivered within a week of purchase. The delivery crew needed to remove the slats from my current bed to setup the adjustable base. In a rush, they forced the slats off and damaged them. The slats were brand new (custom made purchase that came with the Ethan Allen bed frame).Long story short: I contacted Mattress Firm, sent pictures of the damage, and provided them with estimates for repair. They told me in April 2023 that I would receive a check in the mail in 7-10 business days. In July 2023, when I still had not received anything, I emailed the company several times to no avail. When sensing that they weren't going to be responsive, I filed a BBB complaint.I actually received a phone call from Mattress Firm after this complaint was filed. They told me someone would drop-off the money at my house. This was very odd since a check had allegedly been sent in the mail. Unsurprisingly, no one dropped off any money. I went back to the store location, because I was not getting responses to email, and the associate (Manny) told me the same thing I had been hearing for months: the check is in the mail.Mistakes happen. But companies should be accountable for correcting them. This company has not only failed in this regard, but they have been systematically dishonest.
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April 2024 by Measu Bellay
Got a brand new mattress after being long due for one! Zeeshan was an amazing help, and helped me find my perfect mattress. The sale was fast, efficient and the store is super clean. Highly recommend!!
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March 2024 by Laurie Ensworth
Manny, my salesperson, was very friendly and knowledgeable. My intention was to test out different mattresses and then order one on-line. I bought a mattress from your store instead because Manny was so helpful.
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March 2024 by pam Johnson
Excellent, excellent customer service. The manager was patience and he didn't try to up sale other mattresses. I told him my price point and he respected it.
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March 2024 by Sam Degelia
Manny was super helpful and efficient!
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March 2024 by Ann Murchison
I found “My” mattress!! Great customer Service! Mr. Tamsir, was Friendly and a professional. Answered all my questions. I felt relatively confident at making such an expensive and important purchase. My Hybrid Mattress and split box springs were delivered the next day….by true professionals. They arrived on time, was courtesy and in and done in 20 minutes or less. It was a nice all around experience. Hope yours will be as well
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March 2024 by Flint L
Came in towards the end of the night expecting just to peek and come back, but Tamsir stayed after close to help us get situated. Great customer service!
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March 2024 by David Likuski
Manny was terrific with his service, displaying an upbeat, sociable personality and very candid with his knowledge. I appreciate him for it, and giving me the convenience of having my purchase shipped, even though I made the purchase while on the other side of the country.
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February 2024 by Herve Noudo
Very friendly and professional team. Always willing to help
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February 2024 by Stephanie White
My daughter can’t wait to receive her new mattress. Manny was super helpful and great to work with.
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February 2024 by Asli Gurkan
Very good customer service. Look for Tamsir as the salesperson who is professional and curtious. .
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February 2024 by Zenobia Sribnick
Manny was super helpful and patient as we spent quite some time picking out mattresses.
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February 2024 by Jeff Pierpoint
Great service. Manny is a great resource. Knows the products and quickly showed us the mattress’ that met our needs. Very friendly - a great experience and price