Mattress Firm Downtown Silver Springs is dedicated to helping customers find the best sleep solutions. Their staff, including sales associates like Manny, Zeeshan, and Tamsir, are friendly, professional, and committed to customer satisfaction. The store offers a wide selection of top brands such as Sealy, Tempur-Pedic, Sleepy’s, and Serta, with knowledgeable staff ready to assist in choosing the right mattress. Customers enjoy a confident shopping experience thanks to the Love Your Mattress Guarantee®, low prices, and options for delivery and a 120 Night Sleep Trial®. While some staff members are praised for their helpfulness and good deals, others are noted to have made mistakes, though corrections were appreciated. Overall, the store provides a welcoming environment focused on ensuring customers leave satisfied with their purchase and their sleep.
Manny was the best customer service experience I’ve ever had. Really listened to my concerns, price points, and wishes. Great overall.
November 2025
Manny is a professional and provides excellent customer service. He gives you all the information you need to test out and make a decision, but he doesn't shove it to your throat to buy it or push it on you like some other salespeople who'd be angry if you don't
October 2025
Manny was knowledgeable, patient and friendly. I was very pleased with the service I received.
