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September 2024 by abdi wario
Jesus Quick service
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September 2024 by Mary Anne Smith
I’m normally not a fan of going to dealerships but I had a great experience when I went here. Yuri was very helpful, he answered all my questions and made it an easy deal! I will definitely be back for my next car and will recommend him to my friends.
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September 2024 by Anna Frescholtz
yuri was amazing. answered all of my questions and was a good help.
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September 2024 by Vincent Walker
I recently purchased a CX 50 at this location and I was impressed with how personable the staff was during my visit, especially Miguel Acevado, who took me on my test drive. Sure, everyone is expected to be nice when trying to sell you a car. Miguel followed up a couple of times to make sure I was adjusting to the new vehicle days after money had been exchanged.
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September 2024 by Keithyy Steez
Miguel had 10/10 customer service, making the experience easy and smooth.
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September 2024 by Cherelle Waters
My experience at Koons Mazda of silver spring has been nothing short of amazing! As skeptical as I was at first (yes, I was totally against Mazda lol), Miguel made my buying experience smooth and enjoyable! He was knowledgeable, efficient, transparent, humorous and offered all around excellent customer service! He made me comfortable during the entire process and yep! You guessed it!….made me a Mazda lover for life! Lol Thanks Miguel!!
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September 2024 by Miguel Salinas
Joy did a awesome job
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September 2024 by Jose O
Great working with Miguel Acevedo, he’s very knowledgeable, helpful and responsive to your needs.
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September 2024 by Eniola Ayodele
I had a great experience at Koons Mazda. Everyone I met was kind and professional. Special thanks to Joy for helping me secure my car and talking me through the details.
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August 2024 by Sarah Scharf
Just bought our first Mazda with Jennifer’s excellent assistance! She was knowledgeable and friendly the entire time. The process was quick and enjoyable with her help!
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August 2024 by Patrick Rousey
The Koons Motors mobile service team did a great job with the maintenance on our Lincoln Aviator. They explained the details of the service and then sent a video explaining any suggested future services (IE air filter).
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August 2024 by Roger
Bought a CX-5 June 29, 2024. It was a satisfactory experience. However the post experience left a lot to be desired.
If you are in the process of buying a car from Koons Mazda. Let me tell you if you are running 5 minutes late, they will call you, email you, perhaps they would even send in search and rescue to bring you into the dealership to buy a car.
But afterwards, if you have a cosmetic issue like I did. You might as well be a corpse. Because communicating to them the issues or getting the situation relayed to the correct person is impossible and I felt l might as well be dead. Cause that's how I felt. So hope you do not have any post issues with your newly purchased car..
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August 2024 by Jessica Bernal
Jennifer and the sales/financing team did an excellent job of taking care of us. We were in and out with our new CX-90 in under 4 hours, which is way better than previous car buying experiences. We would recommend Koons Mazda to friends and family.
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August 2024 by Patty Kerwin
**Review for Scott, Supervisor at Ford and Mazda Service**
I want to express my sincere gratitude to Scott, the supervisor at Ford and Mazda Service, for his exceptional customer service and dedication. I had been getting the runaround from three different sales managers regarding parts that needed to be fixed on my 2021 Mazda CX-5, which was covered under our service contract. Despite the frustration and lack of clear communication from the managers, Scott was the ONLY employee who truly advocated for me.
Scott took the initiative to follow up with the sales managers, ensuring that they finally gave him the approval to order the necessary parts at no charge. His persistence and commitment to resolving the issue were the reasons I was able to get my Mazda back in working order. If it wasn't for Scott's kind and helpful assistance, I might still be waiting for my car today.
It's important to note that I had been without my car for over a month and a half, and the issue involved something as critical as a new front headlight. Scott understood the urgency and made sure that my vehicle was properly serviced and returned to me as quickly as possible.
Thank you, Scott, for going above and beyond to provide excellent customer service. You truly made a difference in my experience, and I appreciate all your hard work. Patty
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August 2024 by Leslie Pryor
Yuri was amazing. No hassel,no stress. Made transaction as smooth as Teflon. We were thrilled with our experience. Will refer him to everyone I know who is or is not looking for new or used vehicle
