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January 2024 by yy_iris
We came on a Friday (the sign on the door says it is open Friday 12-6) and realized there was a sudden closure and left disappointed. Staff is friendly & helpful based on our prior visits. We wish they could offer more store hours.
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December 2023 by Mirela Carbone
Can’t get someone on the phone to ask a simple question before driving all the way over there. Calling their number is like calling a government office, like the DMV.
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November 2023 by David Shaw
Super helpful and they had just what my daughter needed.
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August 2023 by Roger Balkissoon
Not really the best experience, instead of measuring feet they just bring shoe after shoe until one kinda fits.
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July 2023 by Andrea Egan
This is our go to for my son. They have everything we need with knowledge on the products—and have saved me by mailing items quickly.
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July 2023 by Christina Chedid
They had the full body tights I love.
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February 2023 by Raquel Duran
Worst customer service ever. My twelve-year-old daughter came in at 3:07 on a day they close at 4 and the attendant was initially refusing to do a pointe-shoe fitting for her because she didn't come in at least an hour before. I'd like to point out that there was no one else being fitted, the attendant wasn't busy, and no one had told us about this before. She finally agreed to the fitting, but only after repeatedly chastising us for being "late." Then we had to wait in line for several minutes to pay even though one of the employees at the register wasn't helping any customers. This employee, an elderly woman who clearly hates her job, was particularly rude and argued with us again about the one-hour rule for pointe-shoe shoe fittings even though she didn't even want to help us check out. This store treats customers like dirt. Save yourself the hassle and don't buy anything here.
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November 2022 by Regina D
Absolutely HORRIFIC customer service. The man was extremely disrespectful as he overcharged us, he yelled, carried on like an animal. We will never go here again. Disgrace
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October 2022 by Sophia T
We came in 30 min before the end of business day, the ladies were very attentive and helped us get the right ballet shoes. Thank you and we’ll be back
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August 2022 by Sylvie C.
I am grateful for the speedy but friendly service I've received when I needed to purchase some flat shoes. The store looks very small from the outside but incredibly spacious and well organized inside. I was blown away by the arrays of items they carry. The blue leotards and the suspended tutus were so beautifully arranged. And my shoe fitting was stress free and fuss free. I loved it! So glad I finally mustered the will to go. I'm looking forward to visiting again in the future.
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August 2022 by Alisha T
We came in 30 min before the end of business day, the ladies were very attentive and helped us get the right ballet shoes. Thank you and we’ll be back
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August 2022 by Cyndie Wigginton
Took daughter for a pointe shoe fitting. It was pouring down rain and got there as soon as possible. Employees in store seem annoyed. Did end up getting Bloch pointe shoe but think will use online shopping in the future due to this negative experience.
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July 2022 by Jessica M.
I used to love this store because it's always stocked with product-However lately the hours have been so inconsistent. when they should open they don't and when they supposed to close they close early they need a Manager immediately !
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June 2022 by Sonya D.
The very best in town! This wasn't our first time visiting but 1st time there for getting fitted for pointe shoes. We checked in when they had just opened and were first in line to be helped. We were assisted by a young woman who was so patient and full of information. She made my daughter feel so comfortable with the experience. We told her it was her first time and we must've tried on about 7/8 pairs before finding "THE ONE". She even congratulated her on her fist pair. She explained about the ribbon and elastic and we even purchased spacers and toe sleeves. This small business is a staple in the community and this afternoon it held the families of many girls who had the same dream to dance. I highly recommend this location. Pls be sure to read their site on tips when coming in. Because they are big on customer service you must ne patient. I also suggest that if someone is with you when you visit, that needs to sit, it might be best that they wait in the car. Seats are priority for customers who are trying on any type of shoe.
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June 2022 by Mary Robinson
Wonderful staff. They are very knowledgeable, particularly about pointe shoe fitting.