Extra Space Storage at 8001 Newell St in Silver Spring, MD offers a wide range of storage options, including climate-controlled units, ADA compliance, covered loading bays, and a loading dock. The facility features electronic gate access, security measures, a manager living on site, and accepts deliveries, making it convenient and secure for customers. The staff is highly praised for their helpfulness, patience, and professionalism, with employees like Carlton and Lajuan receiving special mentions for their excellent service. Customers appreciate the smooth registration process, attentive assistance in finding the right unit, and the cleanliness and accessibility of the facility. Many reviews highlight the great customer service, with staff explaining everything clearly and accommodating specific needs. The location is especially popular among college students and their parents, as it provides a cost-effective way to store dorm essentials and extra items. Some customers note that promotions like the "first month free" are limited to smaller units or have promotional expiration dates, which could be clearer in advertising. Overall, the facility is described as professional, clean, and easy to use, with a strong focus on customer satisfaction. It is recommended for those seeking secure, accessible, and helpful storage options in Silver Spring.
