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December 2023 by wayne bro
Good shoes got new balance good service helping me
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September 2023 by leo v
In contrast to the aging mall it's in this is a nice modern looking DSW. Problem is it's pigmy...tiny, definitely the smallest DSW I've ever encountered. Because of this, compared to most DSW's, the selection is lacking. The kids section is esp lightly stocked and for those who like to search the DSW clearance for deals, the pickings are slim. I did find a pair of big boys dress shoes and $69 kids' sneakers with a sign announcing the price was $29, for some decent looking Adidas. So I got what I came for but there were no more than 3-4 choices for boys' dress shoes. The kids' Nikes had a price listed on only one of the 6-7 or so big kids' Nike options.
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September 2023 by Ndia Bee
The website says they close at 9 and they closed at 7:50, they need to change it on the website!!!!!! I rushed there after work thinking I had time and nope!!!!!!!!
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September 2023 by Wolfgang Durand
Good attention
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August 2023 by Saj Popat
Decent selection of styles and sizes for moderately priced shoes you can try on in-store.
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June 2023 by S C
The associates and manager were super nice to help me with my exchange this afternoon. Thanks for the kindness. I appreciate it bunches ?
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June 2023 by Selam
The associates and manager were super nice to help me with my exchange this afternoon. Thanks for the kindness. I appreciate it bunches ?
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May 2023 by Debra B.
Great new location inside the mall-- well-organized and clean, with tons of selectin. ALSO, Ayannah is a gem! Since I left my bags at home, she helped me by making me an extra large shopping bag of her own invention. The kind of employee that thinks (literally, haha!) outside the box.
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April 2023 by Darlene Jackson-Millin
I had the most helpful associate on the sales floor. I asked if there was a survey, so I could let management know, what fabulous service that I received today. She said that there were no surveys available! It would be nice to give service employees acknowledgement, for the great work and service that they extend to customers!!
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April 2023 by Hamza shreif
I had the best experience ever! I spoke with an associate at the register I forgot her name but had a scarf / hijab on. Her customer service was on point Overall best experience. Way to go DSWI hope i will meet her one more time again.
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January 2023 by Molo DaDon
I needed some good shoes Ina timely fashion and knew I could count on DSW. I didn't know that I would meet Shannon. SHANNON answered the phone with complete professionalism an hour before they opened. I should explain I just happened to see the hours on a day they had changed. I even called again to see what floor the were on (the 4th). She explained they had just moved. When I arrived, I had forgotten my locks for my bike, and who do I see in the store first? SHANNON. she was very nice in letting me keep my bike near the register (it's just a one time thing) and I found my shoes and we conversed in real life. Just a bucket of customer service joy. She got me into a vip program which seems pretty good and harmless. But I'd come back and know if I had any problem in that store, I can rely on good Ole Shannon
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December 2022 by Anna Roehr
This location does not offer curbside pickup and parking is a disaster due to the absence of any kind of parking lot. The sale’s associates are disrespectful, unhelpful, and clueless in regards to adequately fulfilling their customer service roles. Find a different location, or just shop somewhere else all together. Not worth the disrespect and headache.
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November 2022 by Donyiel C.
They moved! Not sure when but they used to be near the movie theater, but they're now located inside Ellsworth Place! Took me some time but I finally found them. I had placed an order online and needed these shoes ASAP as I was getting ready to fly out of the country for a wedding. My order was ready immediately. Woot! The employee who assisted me was very helpful and friendly. The store is a good size - not as big as some other DSW stores, but still has a good selection.
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November 2022 by Nicole Edwards
Had the greatest experience talking to Leslie today. She was helpful even though she is new. She was efficient and naturally welcoming. Coming again!
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October 2022 by Jessica Mayor
This store is extremely anti-Black, especially toward African American customers. The undercover workers continuously harass African American shoppers (especially female shoppers) by following them around the store upon entry, pretending to be shopping but what they’re really doing is harassing and antagonizing African American shoppers. To make matters worse, most of these workers are people of color themselves and I imagine that they know what it feels like to be on the receiving end of racism and yet, they are openly and viciously anti-Black toward African Americans. This location just recently opened and this is your business practice? If you are African American and you have a question for the workers who do wear name tags, be prepared to receive a nasty attitude from them. Interestingly enough, these employees do not treat the Ethiopian/East African, White, or Latino customers this way. This store needs to go completely out of business!
