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November 2023 by zhhfeng2001
Amani is such a careful and responsible worker, like her. Text me beck quick and has a lot of patient. Your company should pay her higher and treat her nicer to keep her.
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November 2023 by Habib Karambash
Very professional people at this location, friendly and knows what they are doing keep it up guys bravo , she even called me to tell me my package has been delivered on time as scheduled, u are the best love ❤️ n blessings to you all
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November 2023 by Ej Azmera
Amani was very happy to help me and my friend sending our packages to East Africa. She was incredibly helpful and she explained the process patiently. Very professional and knowledgeable about her work.she even called me to let me know the package arrived to its destination. Thank you Amani and I appreciate your help.
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November 2023 by Maxine Marie Z.
I Needed to mail my old passport to England for renewal and started researching the best company to use. DHL stood out as a shining star. I found a location in the Westfield Shopping Center, Wheaton, MD. It was a small shop located outside by Macy's. Very cute and well kept. The two lovely ladies that work there were quite helpful and pleasant. They could tell I was very nervous about the whole process. It was my first time using this company, but they assured me I had nothing to worry about. I even made a mistake on the address in the UK and they quickly reviewed and corrected my error. The price for shipment was great so using them as a no-brainer at this point. I left the shop with email confirmation and text updates. The whole process was seamless. I knew exactly where my package was every step of the way, and got also a call, confirming when it had reached its destination. That was above and beyond anything at expected.
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October 2023 by Cheyenne M
I was on my way home from work and I live down a back road that has a lot of twists and turns. All of the sudden I see a yellow van speeding up behind me. The speed limit is around 35 on this road. The van sped up behind me, passed me (in a no passing zone) and almost ran me off the road. It was terrifying. The van had MD tags. I tried calling customer service and their store in Maryland and no answer, every single time. These people should NOT be on the road! There was NO reason for that! I’m so so happy that they did not cause a car crash.
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October 2023 by Pascaline Domche
Ms amani services were wonderful.Her bright can heal anyone.She is the right and best agent to be there.Keep shiningThank you
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October 2023 by Sharon Keyser
I am very happy with the customer service I received from Amani and her coworker at this DHL Express ServicePoint location. I needed to ship two packages internationally and they were extremely helpful and professional. They also handled the pressure well when multiple customers showed up at once. A few days later, I received a call from Amani letting me know that my package to Italy was out for delivery. I couldn't ask for better customer care. I will be using this location for my shipping needs in the future!
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October 2023 by Selina Downes
Great customer service. Wonderful women who are super efficient and will make sure your parcel gets to where it needs to go. And they answer the phone!
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September 2023 by Maretta A
I had a wonderful experience with my first international shipment to a friend for their birthday. Donna and Imani were so patient and nice as well as the security guard that was there.I have a disability and they were very patient as I finalize my shipment. It’s Labor Day weekend and I’m sure, they were busy! Please acknowledge them for their excellent customer service to me and others.
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August 2023 by Aaliyah Murray
I had the worst experience with customer service but Amani was outstanding. She was very polite and professional, she made sure I got my package on time. She needs big raise Thank you Amani for all your assistance?
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August 2023 by Ari Cunha
My wife and I went to this location on Saturday, after having a terrible experience with a third party shipper, who 1) had no clue what they were doing and 2) were way overcharging!? That experience was dramatically eclipsed by this Silver Spring DHL location, and the 2 ladies who work and manage this location! I mean, WOW!! Both of these ladies are the definition of customer service, job and product knowledge and professionalism! If I ever need to ship anything internationally again, I will go out of my way to return to this location and happily wait patiently in line if I have to! Beyond exceptional experience!!
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August 2023 by Michelle M
From the moment I walked into the store, Amani made sure to greet me with a warm smile and take care of all my needs.What really stood out to me about Amani was the fact that she went above and beyond her duties as a retail agent. Not only did she handle my package with care and attention to detail, but she also took the initiative to follow up with me about my shipment.Imagine my surprise when Amani called me personally to let me know that my passports had arrived safely! This kind of attention to detail and customer service is rare in today's world, and it made me feel valued and appreciated as a customer.Thank you, Amani, for going above and beyond to make my experience with DHL Express a positive one!
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July 2023 by Blanca Powell
I recently called and visited your location at Viers Mills Rd in Wheaton Maryland. I was very pleasantly surprised by the excellent customer service I received from Amani. She was very friendly, knowledgeable, courteous and patient. She explained everything I needed to know before I got there. She is the kind of employee that loves her job and does it very well and with a smile, very rare nowadaysNeedless to said she made my experience with DHL a positive and one that I would recommend
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June 2023 by Eyleen Arbizu
Fantastic customer service! This was my first experience shipping with DHL and I have to say, it certainly exceeded my expectations!The two lovely ladies who walked me through (Amani and Donna) were incredibly patient and super helpful in walking me through the process. I was shipping something for a coworker. We were all uncertain about the full information needed to ship the package. However, we managed to work our way through and collect all the needed information, right on site!I will definitely be revisiting for my next international shipment!
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June 2023 by m n
Amani was simply outstanding.She is professional, courteous, understanding, and clearly knows her stuff.If you want to ship internationally with a person who knows and understands the challenges that come with international shipping especially to Africa, Amani is your best bet.
