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November 2023 by Miles Y.
Standard CVS location. The thing that drags it down for me is that their line system is in disarray at times. It's kind of cluttered as well near the front. Other than that, reliable for basic items, nothing special in that regard.
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November 2023 by Kenneth K.
This CVS is the worst! It used to be hit or miss but now it's all miss. They take forever sometimes days to fill meds and won't get meds in stock even a week later after promising to get it. My wife and I have wasted so much time with this pharmacy. Plus the pharmacist won't fill meds since he cannot understand the doctors note. I wish this pharmacy could be replaced by an independent pharmacy that takes insurance as Downtown Silver Spring is lacking one.
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September 2023 by Amy G.
I made an appointment in advance for two vaccines (RSV and COVID). When I arrived, I was told that the COVID vaccine had not arrived. The very nice pharmacist said I should have received a notification but I have checked everywhere, including junk mail and filtered exts have found nothing. The staff behind the counter were working their tails off and maintained a very kind and helpful demeanor, but they do not have effective support from the parent company. Their data devices are very old, slow and difficult to use. The software appears equally ancient. I was told their hours have now been cut, even though the fall surge for vaccines has only just begun. The store is filthy. This is not the fault of the staff. It's the company that is failing. I'm no longer a CVS customer.
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July 2023 by Dana F.
First and foremost, the customer service was atrocious. When I entered the store, there were several employees chatting at the front, seemingly oblivious to the fact that customers were waiting to be helped. It took an eternity for one of them to acknowledge my presence, and when they finally did, it was with an indifferent attitude that made me feel like I was bothering them. To make matters worse, the items I needed were out of stock. It seemed like a common occurrence, as other customers were expressing the same frustration. How can a major pharmacy chain like CVS consistently fail to keep essential products in stock? It was both inconvenient and exasperating. I will not be returning.
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April 2023 by Heather N
Terrible pharmacy withholds prescriptions from patients without reason.
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February 2023 by Belayneh Gemta
Received excellent services.
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January 2023 by Anne K.
Okay, so this is the best pharmacy around. The pharmacist and the pharmacy staff is beyond capable and helpful. They have gone out of their way to help me so many times, I've lost track. Today, the pharmacy assistant saw that I was going to have to pay a large amount for a prescription that is only available in name brand. When she saw there was a manufactures savings program available, she enrolled me on the spot. This saved me $140!
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August 2022 by Paige B.
I did a disposable camera photo here and after months of looking for a resolution- it was determined my photos were just lost. I had worked with the store team and called CVS Customer Service, but they were not helpful and deferred to the store. The store deferred to customer service- it was a run around and I am really disappointed in CVS' handling of this. Do not use CVS for this! Overpriced, long turn around time when they don't lose your photos, and no responsibility for losing your photos. This specific location is generally not well kept and customer service subpar
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May 2022 by Laura B.
These people don't know how to answer the phone. There are at least 3 of them there and nobody ever picks up. This is the most frustrating thing ever. They are not helpful.
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May 2022 by Emily Wiggans
Got my COVID booster here today at the pharmacy, and the pharmacist did not change gloves in between giving vaccines. If you go here for your vaccine, I highly recommend you request directly that they do the same before your vaccine.
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December 2021 by Paul M.
CVS seems to think that the pandemic is over or at least they can make some money now by suspending free delivery. I accepted this socially irresponsible decision which I find despicable. So I contacted caremark to get mail delivery and I found out it consists of 4 separate pharmacies that do not exchange any information,, including prescriptions: the specialty pharmacythe mail order specialty pharmacythe ordinary pharmacythe ordinary mail order pharmacySo each doctor must reissue all prescriptions for each pharmacy.They also told me my essential medicine prescription was too expensive and that I needed to get my neurologist to prescribe something else.CVS you are profitable and you put many pharmacies out of business when you moved into my area. You have a virtual monopoly, except for Walgreens. I am constantly amazed by all the ways you increase stress. By not answering the phone. By incompetence in every technological area. None of this is good for patients. You should be ashamed of yourselves!
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June 2021 by Marcia S.
The Pharmacy looked in order and staff were properly covered. However I did not have business with this counter. I came to this location via UPS texting over a 72 hour period letting me know I had a package to be picked up. This was my 3rd trip in 3 days. Grrrrrr...Please choose a different drop off spot for deliveries whenever possible with UPS / AMAZON, this is not about the chain itself. This store needs organizational update and is dusty so maybe they are hiring?!It's close/ walking to Metro and parking can be free for at least half and hour. Food and shopping galore.... Entertainment every where. Just leave the drop off packaging to anyone else as these folks specialize is drugs anyway!
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October 2020 by Sylviane L.
That Wayne Ave. CVS in Silver Spring, MD, pharmacy has to be the worst! They never pick up the phone. I went there this morning hoping to get info on the Pneumovax 23 vaccine, but after waiting 20 minutes in line, I was sent to another line, where I had to wait all over again??? Not worth it, I left.
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September 2020 by Beau B.
The staff is very pleasant, but there is no excuse for this, when you're waiting to speak with a pharmacist.
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September 2020 by Etsub A.
The Store manager (he claimed he's the manager) on labor day, day shift, doesn't wear a badge, doesn't tell his name when asked, and treats you with disrespect and has an attitude. I had an awkward experience. He is so arrogant that he mentions he gives a UPS service with his complete consent and that he is neither paid nor tipped for it. Has no professionalism, no courtesy and wish I could know his work schedule to avoid using this store located in my neighborhood. Look his picture below with no badge and I wish the district manager could retrieve and hear his rubbish words from the recorder camera.