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“Ms Karlene was exceptionally helpful and patient with a problem of a compromised account. She followed up as well and made sure everything was resolved. Outstanding customer service”
“I have had a wonderful experience as a customer of SECU. From the first time I stepped into my local branch, I was greeted by friendly and helpful staff ready to assist me. In particular, my advisor Miss Sihame has been absolutely outstanding. Thank you very much”
“I have had a wonderful experience as a customer of SECU. From the first time I stepped into my local branch, I was greeted by friendly and helpful staff ready to assist me. In particular, my advisor Miss Sihame has been absolutely outstanding. Thank you very much”
“I've never received poor customer service from the staff at this location or any other fcu. The temporary close has certainly been an inconvenience. I would have appreciated a text, an email, or even a letter in mail notifying me of the closure. It would also be nice to know when or where the new location will be.”
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
“Our experience with NIH Credit Union so far has been nothing but positive. We only wish they had more branches! We want to give a shout out specially to Rockville Branch manager Anna Cardenas, who was so extraordinarily helpful to us this week in dealing with a bunch of paperwork and account updates we needed to get done. She was professional but friendly and personable, and had lots of patience as well! We also do wish, though, that NIH Credit Unions would reinstate masking policies, especially in this time of COVID and FLU surge.”