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December 2021 by Margy C.
This review is based on the tire center. I bought four tires online and had to wait a few days for them to arrive. I was then allowed to schedule an appointment a week out. This would have been very inconvenient if I really needed my car. My appointment was for 11:00 a.m. and I was told in my email reminder from the store to arrive 15 minutes early. So I did and ended up waiting 30 minutes to have my car checked in at the counter. There was only one person working the counter with at least six people waiting. The hold up was usually people who did not have an appointment but came in to buy new tires. I was surprised that people do not know what the make and model of their car or the year. Hence the phone call to the spouse. Then another phone call to the spouse to see if the tires they want to purchase is okay. I was told that my car would be ready in 1 hour and 45 minutes. I did not get a call until three hours later. That is just too long for someone who has an appointment. I was thoroughly exhausted and hungry. I wanted to get some air from the crowds in the mall but it was a cold winter day. I ended up sitting in Chipotle for over an hour just waiting for my car to be ready. I did do a little shopping in the warehouse but I certainly couldn't stay in there for 3 hours especially with two masks on. It was nice that next to the tire center there is parking marked for anyone dropping off their cars. I only wished they left my car there when I came back for it. I had to walk up and down the aisles until I found my car. Upon coming back to pick up the keys at the counter, I was told that Costco does not do tire alignment. What?!?! I was totally unaware and now I have to find another tire center to do this. Maybe I should have gone to NTB in the first place. I remember going to them years ago and they were able to help same day.
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December 2021 by Ana P.
Great location, inside Westfield Wheaton. The tire center here is actually calm (as compared to Gaithersburg and Springfield). The staff is great, everyone I spoke with was friendly.
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December 2021 by Team R.
Marta P, worst supervisor ever. I came in looking for some sodas for some party I was having but I forgot I also needed some sparkling water I come back to get them. I quickly tell my daughter to run Nextdoor to this Chinese restaurant and buy some boba tea for me and her. Then while I'm on the phone taking with husband to come and use his card Marta P, is being rude to my daughter and telling her that she could not come in without a membership and that she was way yo young to even come inside. WTF. She was with me and and I'm sure that kids are allowed to come inside if accompanied by an adult. I really loved Costco but she had to ruin my experience by yelling at my daughter to leave .
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November 2021 by Thida Naing
Last night, I ordered whole pizza was under cooked and cheese are not melted. When we’re eating felt like ground meat. What’s wrong?
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September 2021 by Katie H.
This has become my go to Costco mostly due to the fact that it's so conveniently close to our home. I also appreciate that there's a target next-door! I will give a heads up that early on in the day, a wine sometimes forms at the entrance. I believe this might mostly be due to Covid and social distancing? We only just re-joined Costco after not using it for a few years. I feel like there are options of Paleo food and keto food have quadrupled and I love it! I feel like every time I go there I find a new product! I can find Paleo tortillas, Paleo tortilla chips, Paleo granola bars, keto cereal, Paleo buffalo dip, not to mention a bunch of premade meals that you can keep in the fridge or freezer. They're all super easy to defrost and come together in minutes. I love it! I forgot that you can't use American Express here. Only Visa loud! So just keep that in mind. Are usually park on the parking lot side although you also have the option of a garage on the other side. Either way, things can get busy!
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August 2021 by Natalie T.
SOMETHING NEW!! And so glad that I did wait in line to purchase all three of these items that I purchase. Because it's was literally packed yesterday. First things first I hope all is well with everyone & everyone is having a good weekend. Now let me talk about Popcornopolis gourmet popcorn OMG. This popcorn so good I had to stop myself from eating anymore. It has the texture like carmal corn. But it's not has sweet the sweetness reminds me of a kettle popcorn. This is something that I would put in a care package to a Friend or family. It would be great movies night, in my desk at the office or hide it in my room lol that's how yummy it's 10/10. I also purchase Pirate Booty cheddar blast cheese puffs they're good a soft puff & very light. They aren't salty like I would think the cheese flavor is really mild 8/10. Saving the best to the best for last all I can say is TAKE ME BACK TO THE ISLAND. I have been literally waiting to purchase THE ISLAND WAY SORBET. The sobet is freeze in the natural shell which makes it so unique the sorbet is so creamy & the fruit really come through in its flavors. The flavors includes heavenly coconut, rudy red berry, passionate mango & zesy pomegranate. I have only tried the heavenly coconut & of course that was my favorite it's a 10/10 I highly recommend. ENJOY
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August 2021 by Mary F.
Called 5x with a membership issue and was hung up on multiple times, or call not transferred, or no one picked up the phone.
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July 2021 by Lady Phade 1.
Everything keeps getting worse with this store not to mention prices keep skyrocketed! Good luck finding a person in store to help you locate something. Also they just moved return line outside into mall area and I don't like that at all... they also just moved member service to a weird location...every change makes things worse for customers
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July 2021 by Stephen S.
I was dissapointed to find out that Costco contributes to some pretty horrendous animal cruelty. I expected a little more compassion from Costco.
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July 2021 by Karene S.
I stopped in here to renew my membership and make a few purchases while I was in the store. There was one employee at the customer service counter who in my opinion should not be working in customer service. We waited in line, our tern came up, we walked up to the counter she did not make eye contact with us, she didn't even acknowledge our presence. When I attempted to engage her, she abruptly told us that she is not a customer service rep although there were only two other ladies behind the counter. She proceeded to tell us to go down there and indicated with her finger by pointing where we should go. When we went down there this other lady also says we should be up there in the same line that we just left from, because she was only behind the customer service counter to assist a customer who she had been helping in another area. Needless to say neither one of these people were helpful. We missed our turn in line messing around with these two non-customer service "customer service" employees and just had to go back in line to wait for our turn to be seen by the one person who was the real customer service employee. SMDH This two star rating is specifically for this location and our experience at the "customer service" counter. Zero stars for customer service and the two stars for the limited options of items to choose from at this location. I hope everyone else have a better experience than we did, cause I don't think I'll be going back to this location although it is so close and convenient. I will go out of my way to have a better experience.
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May 2021 by R V.
Just moved to the area and have had nothing but great experiences at this location. Very friendly staff. Except for Lola today she is a very angry angry person who needs to find a different job. They should take away the smiley face from her name tag there's nothing happy about her ive encountered some rude Costco workers but she's by far the worst :(
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May 2021 by Marge G.
Went into tire center around 2:30 on a Wednesday 5/12. Very long line that barely moved. I noticed a sign saying to go online to make appointment . Left store went online , created an account , put all info in , and it says to call store to see if tires are available. Tried calling , clicked right over to standby music - waited 30 minutes on hold and hung up . Waste of time . Costco please get it together . Extremely frustrating experience !
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April 2021 by Donyiel C.
I recently got my own Costco card so I try to be sure I'm actually using it. This location isn't my regular one but recently came in - just wanted two things! The store is organized and I found what I was looking for and was in and out! It was the middle of the day and it was pretty packed, but the lines moved quickly. The employees were friendly. I also like the convenience - being in the mall. I guess one downside is that there's no gas station here. Overall, I would recommend this location!
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March 2021 by Gregorio Pahihwikwasu'u Kishketon
this store is clearly not equipped for high volume of people .....the ratio of cash Registers to customers waiting very inadequate..was going to join, until I saw that mess!
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March 2021 by Harsh A.
Wheaton location is one of the best Costco's I have been to. Everyone, from management to door greeter, is very helpful. I went in to buy a bed. While I was looking at the bed, Employee(Robert Cage) came over and asked if I needed help. From that point on, he stayed with me until I got the bed loaded into my car. He paged his coworkers also; there were 4 people helping me with this one transaction. I appreciate everyone in this store. Thank you!