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December 2023 by Barry Hughes
Great service from both Christian and Jacqueline in getting my father in law glasses. I recommend them and this business highly!
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November 2023 by Ash King
The staff is very nice and helpful, but be careful when you schedule your appointments. They INSIST that you be on time, so I arrived early. I wasn’t seen until nearly 40 minutes after my scheduled time. I was in the Drs office for maybe 5 minutes before I was sent out into the waiting room again for 20+ minutes before checking out.Same thing happened the last time I had an appointment, though not quite as bad. I don’t think it’s any one person’s fault, but they should schedule fewer patients if they can’t honor their appointment times.The store is clean, and doesn’t ever seem too too busy. Customer service is good and friendly and the manager is very involved in the front of house operations. But make sure you give yourself LOTS of time around your appointments, because you probably won’t be seen on time.
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November 2023 by Brendan Sherlock
It has been a month and a half and I still have not had any correspondence from the store. The last time I called them, a month had passed since I placed my order and they told me one of my two frames were in. I have waited to see if I would receive word that my glasses had arrived and still nothing at 7 weeks. I was told my glasses would be done in 3 weeks when I paid more than $300 for their most basic “80 for 2” or whatever their cheapest is. After all of the basic features are added (all of them being additional costs) their deals are never really deals. I am going into the store tomorrow to figure out exactly where my glasses are, but after that I will never be returning to this or any America’s Best location.
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November 2023 by G.A.M.A
Terrible customer and lazy stuff. All they care is making their sale. Oh and the promotion they have going is set up, I'll end up paying way more. Poor quality as well. Do yourself a favor and go to places like warby parker, they have way better quality and price. Thank melater.
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September 2023 by Kay M.
America's Best Contacts & Eyeglasses, 11281 New Hampshire, Silver Spring, MD 20904, this place is horrible. I had an eye exam here and ordered glasses. I told Christian, maybe 10 times, I wanted tri-focal progressives. He kept insisting that I should get a pair of bifocal and a pair of computer glasses. That's not what I wanted. I don't want to have to keep taking my glasses off and switching them when I am working on the computer and reading something or looking up at the TV. The first pair I ordered were not right so I went back and they insisted I wasn't used to progressives. Well I told them that I had worn progressives before so that was not my problem. One of the Optometrist came out and measured my glasses and told the young man that the measurements were off. I told the Optometrist that I was suppose to have progressive tri-focal glasses. He obviously didn't look at them carefully becasue they were not tri-focals. They remade the glassed and low and behold the second time was even worse. I went back after trying to wear them for a week and a half to get another eye exam to make sure the prescription was correct. The Optometrist that examed me the first time gave me the eye exam and told me that the Lab made a mistake and put the computer part at the top and the reading part at the bottom. She didn't tell me that they were only computer and reading glasses but insisted the Lab was wrong. Long story short, I sit down with another person to get new glasses and she tells me that they cannot do tri-focal progressives. I wasted a bunch of time with the business and will NEVER use America's Best Contacts & Eyeglasses. They need to train their employees better about their products and also listening skills.
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September 2023 by Oscar Blanco
I've edited previous review of this location. I rescheduled and was seen today. I would like to say thank you to the team and the general manager of the location and they have promised that their grace period would change. Overall the customer service received was 10/10. From front desk to the doctor. Everyone during my visit today 9/11/2023 were excellent and I would be coming back here and bring my family.
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September 2023 by Caroline Marg
Kind, patient, and thorough explanation of eyeglass choices. Also, he worked us into his schedule with a walk-in appointment. Highly recommended! Thank you.
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September 2023 by Catherine Mora
I have been coming to this location for a while and I just love it. People working there are very knowledgeable and very kind. They are also very patient and helpful when people are trying to figure out what frames works best for them. No matter how busy they get they always assist you with a smile and their manager always makes sure we have the best experience when we come in. Definitely recommend coming to this location!
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September 2023 by Carmelita Sanchez
Great customer service, very attentive. Francis, the store manager was very professional, patient and helpful. I will definitely be coming back to this location.
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July 2023 by Cassandra Blizzard - NOAA Federal
The experience I had at your White Oak store was wonderful. Chris was very help and exhibits great customer service.
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June 2023 by Haley Iman
Had an appointment at 11:50am and was seen earlier that my appointment time. Office staff and Dr were fast and very nice. Francis the general manager was a huge help, very patient and informative. I was able to get a pair of contacts same day. Will definitely be back.
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June 2023 by Ederson Sosa
Good service. Fun experience. Recommendations are good & fair, such as picking out glasses, and the prescriptions. They are patient with you while you’re taking your time to pick out glasses. 4.7/5 ??
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June 2023 by Nuvia Rivera
This was my first time coming my daughter told me to go loved my experiment the whole staff is so helpful. Ms. Carol helped me understanding what I was getting on my glasses she explained everything perfectly and was so sweet.
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May 2023 by Tsion Abebe
The staff was great. Francis was very helpful and polite.. Answered all my questions regarding my contact lenses The room was clean and bright. I had an amazing experience with Francis.. keep up the good work and keep smiling?
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May 2023 by Nathaniel Taylor
Great customer service! Christian, Hanna, Carol, Dr. Bregu, and the manager Francis were incredibly helpful. They made it possible for me to get a same day appt and be in and out within a matter of 45 minutes. Plan on coming to this location from now on. Thanks guys!