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August 2024 by Catherine Osterfeld
The people who work here are so kind and genuinely care for their clients. They got me and my car taken care of and their customer service is truly great. Definitely will recommend to all my friends in the area :)))
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June 2024 by Ken
Please, be very vigilant about who you let work on your car.
I will spare you the details of my experience here. All you need to know is that they are dishonest, dismissive, will charge you for more than other shops, and will include repairs onto your bill that you did not request or were not spoken about before they were completed. You will have to pay for them after it's too late.
Most egregiously, I had other mechanics and dealerships both laugh and express genuine concern for the work they did on my car and how much they charged me for it. I have considered legal action.
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June 2024 by Heather Stebbins
Unfortunately have to amend my review, this shop is incredibly untrustworthy and should be avoided at all costs.
Highly recommend this shop! They are so professional, efficient, and communicative. Their pricing is more than fair and they always make sure you understand what is going on with your vehicle.
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March 2024 by Jennifer Jantos
Unfortunately I was a loyal customer for years until June of 2023. After getting the car serviced, I noticed the steering wheel was pulling a bit and was reassured this was “normal” after a suspension service.. My car was realigned at no charge, which I appreciated, but the steering wheel continued to pull in a progressive manner and I brought the car to another mechanic, 9 months later, who informed me some bolt hadn’t been screwed tightly enough and was literally almost dislodged. I’m upset and will get details tmrw but I could have gotten into an accident on the beltway.
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February 2024 by Damian Kostiuk
The team does very good work, and are reasonable to work within your budget. They will always offer a solution that will make your car highly dependable, and will adjust quotes with discussion of your needs. Can't say enough good - you can trust these guys.
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January 2024 by Stewart Johnson
Good reliable service and prices.
On time
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January 2024 by Gian-Paul Vidal
Our check checking system light came on while we were on 495. We still had an hour of driving, so we pulled into Silver Spring. Fortunately we were able to find this place. It was a little before 5pm, but they quickly accepted us and replaced our alternator. We were back on the road in less than an hour. Very friendly staff and quick service.
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December 2023 by James
I was a loyal customer for years but the service has been on the decline for a while and more than once I've been spoken to in a very patronizing manner. They're now at the bottom of my list for mechanic recommendations (I wouldn't recommend this place to single women).
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September 2023 by Nestor Alvarez
Excelent service !
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August 2023 by Takaw T.
STAY A WAY !!!Dishonest and a total disgrace to the profession.They stole parts out of my car. Lied my car needed fuel pump replacement and took out the fuel pump fuse .claim to have replace the break light switch stole the break light switch and even the break light harness and busted my break line . Total scammers . Henry is extremely unprofessional and a total FRAUD !!!!!!Henry can not stop lying , He lies so much i was thinking he was a CRACKHEAD.Had an older SUV towed there that we had acquired like a started car for my nephew but he moved overseas.Car been siting on the packing lot for more than a year. we start the car at least once a week and let it run for awhile. Had open the car windows and sunroof once to air it out , then it started storming . run out close the car up . and after a week went to start the can just to let it run and it was completely dead. Took batteries out and recharge it at home . Car will not crank or start but all other functions work. windows, lights , stereo but the car will not start,I was able to start this car by jumping fuses and relays in the engine compartment. Towed it to Allen Automotive for proper diagnosis . omg !!!!!! Then the lies begin.First Henry claims the car was missing parts in the engine HMMMMMM.Did say any thing. Next he started this story how he was GIVEN 2 of this same cars and he let them die Waw okay. Call the tow truck drive to pick up the car as soon as possible ,Next Henry send me a quote for repairs $382.47 not saying any thing about missing parts in the engine , including a $30 .63 charge for OEM Brake light switch . just because i had mention the car will not get off the parking gear. and i had realize the parking break light was not working . I'm like did he check for if that was the issue or we just gonna shoot the car with parts canon. within an hour he redrew that quote arrive for $592.47All i'm doing is waiting for tow truck drive to get there . Call him and ask him about the quote and another lies , yeah we not sure whats going on the back of the car does not have power . Hold on with any repairs let me talk to my brother and we will make a decision ( just delaying truck to get the tow truck there .Call about 1.30mins later five mins before tow truck was there . Told him we gonna take the car to the dealership for proper diagnosis . he was like no no this car is not leaving here we work. Trying to hold the car on a lien.FIRST NEVER APPROVE any work to be done.I had to the that car out there . Paid him and the lies continue . Well we did work on it the car now cranks but need a fuel pump at the cost of $911lol. You got to be kidding me . more lies . This are the facts and 100 % tested before the car went there ~there are no parts missing in the engine-the whole back of the is not without power -there is nothing wrong with the fuel pump.came came back a mess . he open stuff that has nothing to do with electrical issues . broken covers , open cup of coffee , break light switch completely gone. missing fuel pump fuse ! leaking break line.Guess what i was able to fix the issue myself at the cost of $5 part . AT the moment not sure how much he did sabotage that car . A total disgrace to the profession
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July 2023 by Laura S.
They've maintained our Corollas for several years, and we've been happy with them. Especially when we had to take our cars in during COVID - they had glass and masks. They also allow for after-hours drop off, which is very convenient for those of us who work well past 5 PM. The online estimates make things very convenient, but they never try to push service on us, while explaning when stuff really does need service. The downside is you have to call them to make an appointment...lately my husband and I have not gotten confirmations from that, but aside from that, they are communicative when you do need repairs.
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June 2023 by Mia Minguela
Amazing group of people here at Allen’s. Amazing customer service from Henry and extremely knowledgeable technicians who were willing to explain the issues with my Wrangler and how to maintain it. I learned the hard way not to trust the large service chains that pride themselves on changing your oil quickly, instead, I will be coming to Allen’s for oil changes and any concerns for my Jeep. Thank you guys so much.
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June 2023 by Nathan Moore
Great service and reasonable estimates. Kind people who pick up the phone when you call and don’t take short cuts. Taken my 2000s Mazda there many times and been happy with the service each time.
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May 2023 by Bill Brekke
I always get excellent service there. I’ve been going there for over 25 years and I live in the neighborhood.
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January 2023 by Joseph Malandruccolo IV
I tried to do my own oil changed and messed up badly. I brought my car in about two hours before closing and was told it would be ready in the morning. Then I received a call just before closing and the shop said the car was all good and ready to go! I couldn't believe it! They really saved me. The estimate was sent to me within minutes of leaving. The staff was friendly and considerate. I will definitely be visiting them again.Services: Oil change
