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January 2024 by Akilesya21 Asmare
Facing an urgent issue, I reached out to Chris, the regional manager, multiple times via email and phone (left a voicemail) in the past 3 weeks, but unfortunately, there has been no response. This lack of communication is not only frustrating but also highly unprofessional. I also contacted the manager, Melvina, who assured me she would get back with an answer, but unfortunately, that never happened. Disappointed with the unresponsiveness and lack of professionalism in addressing urgent matters.
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December 2023 by Nick Rodgers
I've enjoyed my unit so far. Very nice apartment and great location. Cynthia was very helpful giving me a tour as well as through the entire move in process. She as well as the concierge staff have been very helpful in getting any issues that have arisen resolved quickly in a manner that was agreeable to me.
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November 2023 by clarissa rios
I've been waiting for my remainder deposit since April of this year. I left the apartment in perfect conditions, everything checked out when completing move out inspection. I was only sent half of my deposit, (I paid $1,000 total. $500 for the deposit, plus $500 pet deposit) Melvina the leasing agent has ducked my calls and emails for months. Every time she has had a different excuse. They are unorganized and can't seem to have good control of the general ledger, they kept telling me I had missed rent payments but I provided proof for each one, including my bank statement. Last time I heard from Melvina she said she would "look into it" its been months and I have yet to receive a simple email response back to those many I have sent. Do not move here, they are thieves!!!
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November 2023 by Sarah Banks
The lady giving the tour had a very slick mouth. When asking her questions about the units and property her responses were very condescending. I couldn’t even focus on the actual units. I just wanted the tour to be over. Closet space is also very small.
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November 2023 by Grant Branham
Cynthia made sure that my experience moving into Alexander House was as smooth as possible. Top tier attention to detail; all while making sure all questions that came up during the process got answered quickly and correctly. Such a warm person…absolute dream to work with and would definitely recommend to a friend.
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October 2023 by Arsene Thierry
Great place to live in downtown Silver spring very close to the metro stop. Convenient location, clean and safe. The front desk agents are friendly and the leasing agent Cynthia is very helpful.
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September 2023 by Hara Gebrehiwot
Lived here for 3 months now and I must say it’s the Best apartment, it has a nice community , very clean , smoke free and secured.Leasing office was very helpful, specially Cynthia was eager to help and very communicative, she helped me find my next home.
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September 2023 by India anna gomez Hooper
The apartment is perfectly fit for 2. People. Its just what i needed. So ill be throwing alot of stuff away. The leasing office is great and the staff is very nice.
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August 2023 by Henok Gabisa
I recently had the pleasure of meeting Cynthia during my apartment hunting journey at Alexander House, and I am simply blown away by her professionalism, warmth, and exceptional service. Cynthia's welcoming spirit sets her apart from the rest, making the entire experience truly memorable.What impressed me the most about Cynthia was her dedication to going above and beyond to assist me. She took the time to understand my needs and preferences, ensuring that I felt comfortable and well-informed throughout the process. Not only did she provide detailed explanations of the amenities available, but she also took the extra step to showcase their unique features.Cynthia's attention to detail is truly commendable. She patiently explained every little aspect of the amenities, ensuring that I had a comprehensive understanding of what Alexander House had to offer. Her knowledge and expertise were evident, and it made me feel confident in my decision-making process.In my apartment hunting experience thus far, Cynthia truly stands out as a rare gem. Her friendly and approachable demeanor instantly made me feel at ease, turning what could have been a stressful task into an enjoyable experience. She made me feel valued as a potential tenant, and her passion for her work was palpable.I cannot express my gratitude enough for Cynthia's exceptional service. Her welcoming spirit, willingness to go the extra mile, and meticulous attention to detail have made my apartment search at Alexander House an absolute pleasure. I would highly recommend Cynthia to anyone embarking on their own apartment hunting journey - she is a remarkable individual who adds an unparalleled touch to the entire process.Thank you, Cynthia, for your outstanding assistance and for making Alexander House feel like a true home even before moving in!
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July 2023 by Sulaiman Mansaray
I have been living in Alexander House for five months and this is absolutely the best place I have resided in the past 30 yrs. Staff is very courteous and the place is very clean and safe
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July 2023 by amie Jeng
The smoking in this building is beyond control. We hardly sleep at night. They smoke day and night, the smoke goes through the vent, and you can’t turn on the Air conditioning. It gets worst. The only thing we do is open the balcony and window, and the management doesn’t care is so sad. Will be back with more reviews because we lived in this building for 3years.
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July 2023 by AI like Iverson
My lady and I made an appointment, the leasing office scheduled it and then when we arrived they informed us they didnt have any units to show us...Who does that? We drove over an hour away to basically be told to turn around. I honestly think these property management companies are trained to be prejudice to a degree. It really seemed like they did not want any minorities to rent out a unit.
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June 2023 by Taylor Bell
My experience living here so far has been exceptional. I love my unit, I love the area. Melvin was very prompt and helpful when asking for a maintenance request. My only complaint would be the fire alarms going off at night and the elevator seems to need to be repaired weekly. Other than that, no complaints!
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March 2023 by sabaston daley
I’ve lived at Alexander house since 2021 and it has been the best living experience! The staff is great but especially Melvina, she has went above and beyond time and time again to help me in my two years here she is the greatest! The maintenance team always fixed any issues immediately they are great! The apartments look so good and if you get a high floor you get a very nice view. I have 0 complaints living here everyone is great staff, neighbors! I highly recommend Alexander house!!!
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March 2023 by Elsie Kay
For the love of all things good please fix the loading dock door entry/doors and wifi in the lobby. Surely how can a building have broken doors for several weeks? This complex leaves a lot to be desired. The new concierge staff seem great.
