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August 2024 by Britney Tracey
I’ve been living at Alexander House for a year now. Cynthia has been phenomenal from the beginning and continues to exceed my expectations. I encountered her patience first hand when she helped me fixed my parking troubles. She didn’t retaliate or negatively react but was solution focused. Each place has its minor flaws but it is management’s response to how these are handled that makes it tolerable. Cynthia and the maintenance team have been the only staff that has been very helpful and supportive.
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August 2024 by David carey
I am interested in leasing an apartment in your community.
I was in silver springs visiting a friend for the holiday. I saw the outside of the building they keep it very clean and the atmosphere is very calm /laid back. They also have a lot of pretty ladies that lives there.
The one thing that caught my eye was the big Aquatic Center they have right next door.
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July 2024 by Eneshal Miller
Beautiful high rise, very clean.
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June 2024 by Girma “Geroge” Frederick
These are not real two bedroom apartments. It's a one bedroom space converted into a 2 bedroom! Somehow they managed to convert the space so they can say it's a 2 bedroom rental. Therefore, your layout for your livingroom area is screwed up while you pay more for less square feet of space. Beware.
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March 2024 by Dolly Michira
It’s my fifth month at these apartments and I’ve appreciated every minute of it. I like my unit so much. The staff have also been very supportive and wonderful. I still remember my tour when looking for housing. Cynthia finds a way to connect with you and provides clear details about the apartment. She was professional and it was a smooth timely process. She still remains kind and professional.
My biggest shoutout would be to the maintenance team… Melvin was patient throughout the first few weeks of my settling in. He fixed all the issues I raised including those that might seem trivial and I couldn’t appreciate it enough. His colleagues Maurice and Aaron are also always ready to help.
The front desk staff have changed which is common I guess but they’ve all been kind and cordial.
All to say, no complaints and I’m glad I chose to stay here!
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January 2024 by Akilesya21 Asmare
Facing an urgent issue, I reached out to Chris, the regional manager, multiple times via email and phone (left a voicemail) in the past 3 weeks, but unfortunately, there has been no response. This lack of communication is not only frustrating but also highly unprofessional. I also contacted the manager, Melvina, who assured me she would get back with an answer, but unfortunately, that never happened. Disappointed with the unresponsiveness and lack of professionalism in addressing urgent matters.
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January 2024 by Estefani Vaquero
Hi I’m very happy with my unit Cynthia help me a lot she is very nice person and I love my unit. I feel very comfortable happy and I feel like home ❤️
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December 2023 by Jaylen Twyman
cynthia was very sweet and kind in assisting me with all my apartment needs ❤️
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December 2023 by Nick Rodgers
I've enjoyed my unit so far. Very nice apartment and great location. Cynthia was very helpful giving me a tour as well as through the entire move in process. She as well as the concierge staff have been very helpful in getting any issues that have arisen resolved quickly in a manner that was agreeable to me.
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November 2023 by clarissa rios
I've been waiting for my remainder deposit since April of this year. I left the apartment in perfect conditions, everything checked out when completing move out inspection. I was only sent half of my deposit, (I paid $1,000 total. $500 for the deposit, plus $500 pet deposit) Melvina the leasing agent has ducked my calls and emails for months. Every time she has had a different excuse. They are unorganized and can't seem to have good control of the general ledger, they kept telling me I had missed rent payments but I provided proof for each one, including my bank statement. Last time I heard from Melvina she said she would "look into it" its been months and I have yet to receive a simple email response back to those many I have sent. Do not move here, they are thieves!!!
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November 2023 by Sarah Banks
The lady giving the tour had a very slick mouth. When asking her questions about the units and property her responses were very condescending. I couldn’t even focus on the actual units. I just wanted the tour to be over. Closet space is also very small.
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November 2023 by Grant Branham
Cynthia made sure that my experience moving into Alexander House was as smooth as possible. Top tier attention to detail; all while making sure all questions that came up during the process got answered quickly and correctly. Such a warm person…absolute dream to work with and would definitely recommend to a friend.
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October 2023 by Arsene Thierry
Great place to live in downtown Silver spring very close to the metro stop. Convenient location, clean and safe. The front desk agents are friendly and the leasing agent Cynthia is very helpful.
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September 2023 by Hara Gebrehiwot
Lived here for 3 months now and I must say it’s the Best apartment, it has a nice community , very clean , smoke free and secured.Leasing office was very helpful, specially Cynthia was eager to help and very communicative, she helped me find my next home.
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September 2023 by India anna gomez Hooper
The apartment is perfectly fit for 2. People. Its just what i needed. So ill be throwing alot of stuff away. The leasing office is great and the staff is very nice.
