Advance Auto Parts at 13847 Outlet Dr in Silver Spring offers a wide range of automotive aftermarket products and services. Customers can take advantage of free in-store services such as battery testing, battery and wiper installation, engine code scanning, and battery and oil recycling. The store features leading brands like FRAM, Carquest, and DieHard batteries. Reviewers praise the outstanding customer service provided by associates like Drake, Eduardo, Luis, Vilma, and Nathaniel. They highlight the employees' friendliness, product knowledge, and willingness to go the extra mile. One customer was impressed when an associate quickly refunded and offered a discounted replacement for a damaged product. Another reviewer appreciated an associate's expertise in navigating the store's computer system to check the status of an online order. Customers also commend the store's ability to quickly locate the right parts, such as a battery for a Hyundai Veloster N, and install them correctly. One reviewer was grateful when an associate not only checked the battery but also provided helpful recommendations to prevent battery drain. Overall, Advance Auto Parts in Silver Spring provides reliable, knowledgeable, and customer-focused service, making it a go-to destination for local mechanics and DIY auto enthusiasts.
Steve went above and beyond to assist me with part I need The best Customer service Thnkyou.
February 2025
My car broke down in front of Enterprise and Mohammed helped try to jump my car and eventually ended up replacing my battery for me. Thank you so much, I wouldn't be home without you!
July 2024
Had a dead battery for my Hyundai Veloster N. Nathaniel was able to help search for the right battery and took the time to install it correctly. 4 year warranty for the battery. Great customer service from Nathaniel.
