-
February 2024 by Cory
Great experience. Was impressed with the service
-
February 2024 by Eric L.
My LG UltraFine monitor needed a board replaced. A-1 was very responsive to my questions and very knowledgeable about the monitor. The repair was completed quickly and professionally.
-
January 2024 by Amy Falcone
So I have used this company since 2009 and without a doubt they are the best at appliance repair, replacement and warranty work. They are professional and honest. Sometimes they run a little late...maybe because the job before was more than they anticipated and how can you give a bad review if the end result is a working appliance? I think we need to all give the small business owners a break and support them! Thanks Jeff, Zach and Fernando for years of great service!
-
January 2024 by Ed C
I recently had a repair performed by A-1 for our washing machine. They were sub-contracted through a warranty service I had on my machine. From initial contact until the work was complete, A-1 was amazing. The technicians arrived on time and did an excellent job communicating. They conducted a thorough assessment of my machine and found several issues that were causing it to malfunction and leak. They quickly ordered the parts and promptly returned to complete the repairs once the parts were received. I was thoroughly impressed with their professionalism, communication, and overall customer service. My washing machine literally looks brand new and is working perfectly. I would absolutely highly recommend them to anyone in need of the various services they offer!
-
January 2024 by Mark R.
When our Sony TV needed repair, Sony sent A-1 to do the job. Their communications was excellent. They called to say the part was on the way from Sony with an estimated service date. They called to schedule the appointment day and called that day to confirm the arrival time. The technicians arrived on schedule and completed the repair in less than an hour. They were courteous and careful. Overall an excellent experience. If I ever need another TV repair, I know who I will call.
-
December 2023 by Jonathan Calderon
Bad customer service.
-
December 2023 by Grayson C.
LG reached out to A-1 to replace my LG OLED panel and I've been more than happy with A-1's service throughout the experience. The staff I spoke with over the telephone and Jeff were both kind and professional. When Jeff came to fix my TV, he worked quickly and made sure everything was perfect. He even helped me deal with LG customer support to fix a mistake on LG's end. Everyone at A-1 was extremely knowledgeable and I felt I was in good hands.
-
December 2023 by Rana Almuhtaseb
This company and owner are great. Jeff did a great job fixing our LG tv in no time.He is very professional, technical and friendly.I would highly suggest A-1 TV Sales & Service!
-
December 2023 by Clark S.
One said The were busy another one inquired us to the model which I supplied supplied them but I never heard back from them. Very poor experience!
-
December 2023 by Knowles Atchison Jr
I had a very positive experience with A1 for my LG dishwasher. My circulation pump was on its way out and after a bit of a todo LG agreed to replace it under warranty.A1 was very communicative and accommodating with scheduling.They came out today and were on time for my given arrival window and efficient in the repair. I enjoyed being able to watch and absorb wisdom from the technician.The dishwasher is now quiet and functions as intended again.I really appreciate the help A1!
-
November 2023 by Gary C
This service provider has the correct name as the service I received was A1. Mr. Camacho presented me with his business card and announced his present before entering my home. He even made certain nothing was on his shoe bottoms by wiping them on the mat at my front door. He asked me about the issues with my television and immediately went to work. He worked efficiently in a professional manner. Once he completed the task, he stood by patiently as I began to set-up the television and get it online. The television operated as it was supposed to as before it had no power. To top off this A1 service off, Mr. Camacho offered to assist me with mounting the television on the stand. I declined his offer as I did not want to detain him from his next appointment. He said it was ok. Mr. Camacho is certainly an asset to A1 Sale and Service LLC. Kudos on a job well done and A1 service provided. Bryan ( scheduler) was great too. He scheduled reached out to me and scheduled my appointment. He made certain the time of the appointment was well with me. He was professional and courteous while engaged with me via the telephone. Although the work done was under warranty, I would have paid any price just because of the service I received.Also want to mention by window of service was between the hours of 0900L - 1100L. Mr Camacho arrived at 0915L. I did not have to wait all day.
-
November 2023 by Barbara Wimbush
We’re very pleased with the service we received from A1 TV Sales & Service. We met the owners, Jeff and Zach. After replacing the mother board in our LG OLED, Jeff delivered it to our house and set it up. Within one and a half days, the tv went out again. We called and discussed the issue; Zach agreed to come to our house to see what went wrong. Jeff found out that the mother board they installed may have been defective. They ordered another one, Jeff installed it and it is now working fine. Great old-fashioned service. I truly appreciate them and the service they provided.
-
November 2023 by Angie Painter
BEWARE. NEVER AGAIN. I wish I would have read the other reviews about Jeff W…the person my husband and I had to deal with on yelp because I would have never hired them to do a simple job on our washing machine. This has been the most unprofessional business to ever work with. I would 100% describe the experience and behavior as combative since the moment Jeff walked through my door. I wasn't going to mention Jeffs behavior towards me the entire time he was in my home to my husband or write any reviews but after giving us a hard time about pricing and the conversation they had with my husband over the phone, here we are.When I first contacted the company, the scheduler I spoke to over the phone was very very pleasant to work with. I told them what I needed and they gave me a price. we agreed to the price and continued with scheduling. They were kind and overall professional. However, they did not ask me if our units were stacked or mentioned anything about the price being an extra $50 if the units were stacked otherwise I would have not agreed to hire them. They told me the technichian (JEFF) would be arriving between 11am-1pm. Jeff did not arrive until 2:06 pm (I have his arrival and departure recorded on my security camera and doorbell camera) I tried to call the company FOUR times at 1pm to see if they were showing up and there was NO ANSWER. When Jeff arrived, he was completely rude and unprofessional the entire time and made me feel uncomfortable until he left. I tried to remain calm and kind so that he would calm down since I could tell he was someone with a bad attitude and temper and I was alone with my NEWBORN and my husband wasn’t home. When Jeff was leaving he told me they were going to send me an invoice with the price we were given so that we could pay. He showed me the $325 invoice they would be sending and then left. He did not mention the extra $50 at all. I was going to let it go and not mention the way I was treated and the experience I had to my husband but after they called me to collect payment at 5:30pm on a Friday after they were closed while I was out with my family and after they tried to charge me an extra $50 for a mistake they made that was never mentioned to me before I agreed to hire them for the job I decided to mention everything to my husband in detail. When they called at that time I told them I was out with my family and I was unable to have this conversation at that time. I told them I would try to call back IF I COULD to discuss the payment. They mentioned someone would be there until 6:30 and I had until then to call back. Since I was out with my family I was unavailable to call back until 7:00 by that time it was too late so my husband called them as soon as he got a chance first thing in morning on Monday even though he was also at work. He was frustrated to hear how they tried calling me a liar to cover up their mistake and how unprofessional I was treated for the hour and twenty minutes they were at our home and frustrated to hear about the price increase so he tried to bring up the company’s mistake and instead of them owning up to it and apologizing they gave him a hard time also.Just for a future reference and for common courtesy, don't treat your customers with an attitude after your company makes a mistake, your the experts, do your job, that's what you get paid to do. If we were the experts we wouldn't be calling you. I hope your attitude and the way my husband and I were treated since the moment you walked through our door was worth it. It is unbelievable that this is the way you run your company. DO NOT contact us again.
-
November 2023 by Michael C
LG sent my repair ticket to this shop, after I created a repair request due to a faulty module in my LG C2. LG’s customer service is terrible, but Zach and the team here were very helpful filling in the gaps of information! Thank you Zach and team for helping out and going the extra mile.Edit: Just adding a later note: Jeff was my repair person on the day. He arrived on time and displayed a consummate professionalism throughout! Great to meet you Jeff thanks for your help.
-
November 2023 by Abraham Habtemichael
Thank you for a job well done!! The A-1 team were professionals and accommodating. They went above and beyond to fulfill my needs and get the gas range going!!Go TEAM A-1!! I would recommend them to anyone that require their services. Thank you again.
