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April 2019 by Victoria E.
This is the worst branch I've ever been to. The staff was very rude and didn't even wanna do their jobs. There whole customer service needs a reboot. I went here to pay off my credit card and close the account. I physically went into the building not the drivethru and stood in line for about 5 minutes. There was a lady working the drivethru window and 2 employees working the counter. I was greeted nicely but then the girl who wasn't doing anything was like well be right with you. Meanwhile her coworker was giving me the stink eye. Once I finally got to their counter the lady who was working the window greeted me after she finished with her customers! I told her what I came there to do and she said ok you'll need to sit with a banker to double check the balance to make sure there aren't any hidden fees. I was like can't I just pull it up on the app? And she said sometimes that's not the true balance. This is when I started to get mad. Why have an app that doesn't even work then?? So then I sit with the banker and she gives me the same total that I have on my app. Then she was like ok you can go stand in line and they'll assist you with your payment. At this point I'm annoyed because I'm in a game of ping pong with these workers. I finally get up there and stink eye boy is like how can I help you and I'm like I'm just trying to pay this thing off so I can be on my merry way. And he was like ok how much do you wanna pay and I gave him the total the banker gave me. And he was like ok I got it. Then the banker gets up and starts talking to the teller who wasn't working and as soon as I said I'm paying with my debit card from a different bank she was like oh you can't do that because the amount is to much to process. Bruh!! I was like isn't this a bank? Don't y'all have an atm or something? She was like yes but you're gonna have to go through the drivethru to use it. So I left after that. I've never been so annoyed by a bank before. This is why I'm canceling all accounts with Wells Fargo and sticking to USAA.
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July 2018 by River E.
Been in this branch four times, all of which were awful experiences. At this branch many seemingly simple transactions turn into full on ordeals, thanks to the extremely rude branch manager. I always end up going to another Wells Fargo location where all my banking needs go very smoothly.
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February 2016 by Adam S.
I went into the Severna Park branch this afternoon to talk to someone about a problem I was having with my debit card. As I waited for several minutes to be helped, I listened to one of the bank tellers talk to a customer over the phone. She was so rude and condescending to whoever was on the other line that I walked out.
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January 2016 by Megan T.
Love this branch and the young guy who helped me. He sits in the second desk on the right from when you walk in the door. I didn't remember his name but he was so patient and helpful. That's what excellent service is all about.
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December 2013 by Leslie C.
This bank is totally unscrupulous. I have had 30 days of nightmares from this bank incorrectly handling a very large deposit from a loan settlement. There was no notice of a hold on the funds. There was no notice when they decided they could not transfer the funds from a cashiers check. I have incurred close to $900 to fees (so far). Wells Fargo admitted they made the error and still no funds for 3 weeks. This created a huge overdraft problem on my side. My bank account manager admitted to me off the record that Wells Fargo will take the highest amount check presented for the day so that they may bounce as many smaller checks as they can. All to generate bank income in NSF fees. My account manager is a very nice person, but her hands are tied by the banks policies. They have promised to refund all of the charges. 10 days so far, no refunds. DO NOT BANK WITH THESE THIEVES!