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November 2023 by Susan Webster
I’ve always had good experiences at the Severna Park branch of PNC. They are courteous and knowledgeable. I opened several accounts when I moved here in 2020 and have been very happy with PNC and this location.
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August 2023 by Sonya Britt
These people are a rip off this is my second account and I have money going to this bank and to nfcu and I was given available balance when I went to spend they rip me off $20.26 watch your account i will be leaving this bank they are thieves
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June 2023 by Brenden H
Poor customer service. Find a different bank. They’re closing branches for a reason.
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December 2022 by Ryan Wilson
My teller his name was Ian took way longer than he needed to and seemed like he was snooping around my personal information very unprofessional I will never return to this branch
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September 2022 by Ramatoulai F.
I had to go the V.P. level to have $27.38 returned to my account for a show that was canceled. The bank REFUSED to put a provisional credit in my account while my dispute was investigated. They were obnoxious and condescending to me on the phone. The bank manager at Severna Park submitted my evidence to customer service. The performer sent me a screenshot showing were Square had removed the money from his account. PNC refused to put my money back into my account, saying they had 90 days to complete their "investigation ", and my case could not be escalated. This bank made a billion dollars in the last quarter ALONE, but it took them d*** near 3 months to return $27.38 that Square had already removed from the merchant 's account? This is unacceptable, and I advise ANY one looking for a bank to bypass PNC. They have NO respect for the so-called "little guy", and deplorable customer service practices!
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December 2021 by Brian F.
Nice people but systemic business problems. I have a HELOC with PNC and make regular "principal only" payments in addition to automatic monthly payments. Literally, for years I have had problems at this location with them logging these principal payments as regular P&I payments resulting in increased average daily balance (to bank's advantage) and extra trips to resolve. It got so bad a couple years ago that I made formal complaints to several consumer and regulatory entities. PNC Corporate office even offered to have me make principal deposits through them because of this Branch problems. Cause? Tellers are not properly trained, software is too complicated for them to master, or PNC does not want to solve this problem as it benefits from the error. Or, some combination of these. Things have improved significantly in the past two years, but it reoccurred this week (in spite of writing "HELOC Principal Payment" in the check memo line and verbally confirming with teller each time). Bank staff told me that this is a recurring problem. They were all understanding/professional and solved the problem, but it required I make an additional early payment for the next month, required a special trip, and used over an hour of my time. Groundhog Day at PNC. I will not do business with them again...can't execute a simple transaction on a regular basis without error.
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August 2021 by Ryan Villeneuve
Rude customer service at this branch. Plan on moving my accounts to a bank with better service.
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April 2021 by Mary Lou Johnson
Great customer service!
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March 2021 by ThePhantomEvoX
Rude customer service at this branch. Plan on moving my accounts to a bank with better service.
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August 2019 by Janice Schroeder
Had a great visit with Michelle. She adheres to bank policy and was very helpful ( I had some fun and told Her I was a gazillionaire!Acted offended, She was as pleasant as could be
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June 2019 by Anne
Why in the heck don’t they have a drive thru ATM?!!!
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September 2016 by Anthony Routh
Office staff is extremely rude, seem more concerned with talking about their weekend plan than helping customers. If you can go somewhere else I would
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August 2016 by T Allen
Manager and office staff is rude. Tellers seem to be nice and helpful.
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June 2016 by luke church
Diana is the best teller I've ever had the pleasure of banking with! Very polite and professional 5 star service.
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May 2016 by Rita Scamurra
Diane was super helpful, great customer service and very fast. They also answer the phones very quickly.
