{{ group }}
- {{ item.name }}
- {{ item.properties.formatted }}
“Had a billing problem recently that took a lot of time and patience on the part of Chaz at the store. He was very patient and worked on the problem with me until it was resolved. The overseas person we were dealing with was not helpful, but through Chaz' efforts, the problem was resolved. Great customer service over my 28 years with Verizon, but especially on this occasion.”
“I changed subways because they didn't give me help with my device and I am very happy to find a place where they helped me adjust my phone. I hope to stay for a long time.”
“Thank you, Ibrahim! You were fast and the screen protector was perfectly done. Reasonable price, too. Would highly recommend stopping here with your phone or tablet.”
“My iPhone 11 Pro got stuck in a loop showing the Apple logo, and I couldn’t get a quick fix from any nearby Apple stores or authorized retailers. Luckily, I found an AT&T retailer at where Terrance quickly identified the issue and checked my account. It turned out I was due for an upgrade, and Terrance expertly sold me on the iPhone 15 Pro and some great accessories, all under $100. He set up my new device in just 15 minutes, and I made it to work on time. Terrance at the Glen Burnie AT&T store was fantastic, and I'll definitely return for future service.”
“Stephanie G of AT&T in Crofton was amazing, did a great job explaining things the iPhone 14, was patient with me and overall the best employee I’ve ever had the pleasure of meeting, if I ever need help, well I know who I’m looking for next time. Signed, Justin Burrell.”
“Mike made it very easy for me to switch phones, which is a task I really don't enjoy. Very friendly, answered my questions beforehand, and they accommodate walk-ins. Thank you!”
“Brandon does it again!!! He quickly and easily helped move a line for my son to a new phone, showed me how to enable all the parental controls and helped me fix a notification issue on my phone.”
“My husband and I went into the store today so he could replace his phone. We had the pleasure of being helped by Katherine. She was friendly and personable, but also very knowledgeable. She helped my husband choose a new phone and even went above and beyond and assisted me with another issue I had with our account. Getting a new phone can sometimes be a long and stressful process, but Katherine made it very seamless and enjoyable. She thoroughly explains everything we would see on our next bill and make sure we were getting the best deal possible.
If you need to buy a new phone or do anything else, I highly recommend going to this location and hopefully you’ll be lucky enough to have her help you as well.”
“Great customer service. Fixed my s23 ultra in only a few days, only because the screen needed to be ordered. I hope I don't need their services again, but if I do, I'm heading right there.”
“We worked with Edgar at the Annapolis Mall location over two days and he was excellent! He helped upgrade phones for our entire family! We 100% got 5 star service!”
“The young lady Neremise was absolutely pleasant! She went above and beyond to ensure I received my phone that i ordered and transferred all my stuff personally!!”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“Jake Darling did a great job to explain the progress to obtain and set up a new Z6 Samsung cell phone. He was very detailed and explained the contract throughly. He is very contentious and made sure I was a satisfied custermer through Verizon. Thanks to Jake I'm very happy with my new Z6.”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“Gina Is Amazing & Full Of Knowledge , Very Helpful She Walked My Elderly Dad Though Connecting Home Internet To His TV Over The Phone , As Well As Setting It Up In Store Thank You!”
“Thank you thank you thank you!!! Outstanding. My screen died on the last day of our trip & because Samsung no longer include sd cards & my phone was in airplane mode, I thought I'd lost my pics. Thanks to cell phone dr, they were able to repair it & I'm so grateful! I also have to mention how nice everyone I spoke to was. That's so refreshing. Thank you again from the happiest person in Pasadena MD right now!”
“JP went over and above in assisting me change phones and phone number after an identity theft. He provided excellent customer service, was knowledgeable and extremely polite. Should the need arise I would not hesitate in having him help me. Thank you JP!!!”
“Dwayne Williams, sales consultant at 7704 Ritchie hwy Glen Burnie, is the reason I will stay with Verizon for the foreseeable future. He is knowledgeable as well as friendly. Mr. Williams is the best at helping others find the plan that’s right for them. 10/10 recommend.”
“They were very helpful to me here when I needed my e-sim replaced. I didn’t realized they closed at 8pm on Mondays. They were very pleasant and quick and resolved my issue in under 5 minutes. It was great service.”
“I came to the store to change from my carrier Tr to AT&T. DeAndre showed great patience in dealing with the support center of Tr. The support center of Tr frequently did not understand the clearly expressed requests of DeAndre or used a convoluted approach to get the information we needed. It took over 45 minutes to get the information. DeAndre made sure that the change in service was completed fully before I left the store.
I believed he understood what I wanted and worked as expeditiously as possible to change my service. He kept his composure through repeated requests by Tr support for basic information. I felt he wanted to provide quality service rather than pushing me quickly out the door.
I would seek him out if I have other problems!”
“Kirk Cable, our AT and T expert, was very helpful, knowledgeable, patient and got our issue resolved. I would go back to him with any subsequent issues due to his level of expertise and ability to identify a solution. Thanks Kirk!”
“I had to get a new Samsung yesterday. Chris was great, he spent over a hour transferring all my information over. He thought he was going to have to make me input all my contacts again. He refused to give up and finally did it. If you need to get anything done there ask for him.”
“Samanthia was incredible. Helped save me money on my bill - switching from consumer cellular. Patient, customer service was top notch. Highly recommend. Never have I had such swift and efficient support - thank you!”
“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.
Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)
The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.
Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.
Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”
“If you have any issues with your phone, please don't hesitate to go to this location for assistance. The store representative, Alaia, was prompt in her greeting me when Iarrived, listened attentively as I relayed my issue, and quickly resolved and retrieved my missing information that I accidentally deleted. A HUGE relief!!! This was by far the best experience I've had in a phone store, lol!!! Thank you again, Alaia!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Jian, the store manager, is fantastic. I've had several great experiences in the past, from the Waugh Chapel store to now the Severna Park store. I tell everyone I know what a great job she does.”