10AM - 4PM
9436 Lanham Severn Rd, Seabrook“The first person, Debrea, I spoke to and took my application, was personable, professional and quite efficient. Carolina Carter was super knowledgeable and helpful with my closing as well as bringing to my attention the opportunity to transfer a high interest rate balance to a much lower interest rate! Both these individuals are true assets to the credit union!!”
9AM - 5PM
7714 Marlboro Pike, Forestville“Mr Rondell Jay has been consistently responsive to my individual needs, providing banking and financial services promptly, attentively, professionally and with a smile.”
“Mr. Antoine McStay was OUTSTANDING!!! He explained EVERYTHING and was very personal while remaining professional. I will continue to be a loyal customer as long as employees such as Mr. McStay are around.Sincerely,One Extremely Satisfied Customer”
10AM - 4PM
11499 Columbia Pike, Silver Spring“Jerry is the best representativeHe was super professional and coolHelp me for every question and I will recommend him to all my friends from Israel about him!!!!”
9AM - 5PM
7500 Greenway Center Dr, Greenbelt“Nicole Bossard- Mack is amazing!!! She always goes above and beyond to help me with any questions or concerns that I may have with my accounts. I just want to say thank you for always being helpful and kind. I really appreciate you.Thankful,Deborah C.”
“Catherine Jone. Is very helpful and take her time to go over things. Makes you feel good about opening a new account. My experience was very great. She’s very patient and kind big thank you shout out to her.”
9AM - 5PM
2200 Petrie Ln Suite 536, Glenarden“I came to the NFCU on Feb 6, 2024. Deposited a tax refund check and experienced a small set back with the image reading through the ATM. The next day I noticed the check was not pending. I called NFCU spoke with several associates and was told that a check had to be reissued. However when I went into the branch and spoke with Ms. Terri Kipp (branch leader). She went above and beyond to make sure I did not have to wait another 7 to 10 business days to receive my funds. I hope management knows she is a real asset to the company.”
“Upon getting my savings deposit started I was asked if I had anything else to do they have the best customer service and are very kind to the customers I will be giving my friends the info to come here these people are grea and I appreciate what they do”
“My sister has access to the pool. I was a guest. Very nice community. They have 3 or 4 pools that children and families can occupy. There are beach chairs and tables.”
“I had a wonderful experience with Kiara the other day. She was so pleasant and professional. Ms. Calloway has been her same phenomenal self for the 20 plus years I have been banking here. She always a delite to see. Keep up the good work ladies!”
“Best BANKING EXPERIENCE I HAVE HAD IN LIFE…… THANK YOU ROY….
First I take pride in teaching the younger children in my family about banking, credit and how to manage both. The Associate Roy really educated my Daughter today on the entire process. He gave detailed instructions ans explanations while providing excellent advice and guidance throughout the process. The only complaint I have is why NAVY FEDERAL has handcuffs on this Guy he should be a trainer or part of management because I never felt more comfortable giving my money to anyone in my life.”
“I came in to open a new account. I have banked at Truist for several years now, and have not been please with the service in the area. However, my experiences changed with the high level of service I received today. Upon entering I was warmly greeted by a teller who directed me to the seating area. Before I could even sit down, the Branch leader, Calvin Todman, informed me he could assist me right away. He went above and beyond to open my account, answer questions, and set everything up while I was in office. There was nothing left for me to do at home! When he did not know a questions right away , he was very transparent and asked for support to ensure the answer was correct. I could tell that he cared about the level of service that he provides to clients. I am happy that I chose this location for my banking needs.”
“I was dealing with an issue outside scope of what the Largo branch could help me out with but still received in-depth assistance. Jonathan provided excellent customer service and stayed on the line with me until my issue was resolved. The professionalism from Jonathan was EXCEPTIONAL!Thank you for the help this morning :)”
“2 young ladies attended to me. Great, they hadn't treated me like they did elsewhere, always with a long face.
Yesly is called the window, super, very good people.”
“I love coming here they help me with anything so welcoming my girl Camilla and Dez the best branch manager always shows his face great environment! Greets you when you walk in speaks when you leave. I like pass about 4 chase banks just to come to this one!”
“These folks are so professional they work very well together. They really reflect Woodforest Bank in such a positive light. They all should be promoted as regional supervisors in some compactly because others really need to be able to see an emulate such high level of professionalism demonstrated daily. Victor”
9AM - 4PM
500 Prince Georges Blvd, Upper Marlboro“Just wanted to send over a thanks for the great rates and your customer service is always fast and helpful. One time the rates were raised right after I opened/deposited and the CSR was happy to give me the new rate. Thank you I'm a little worried from reading the other reviews, but so far... I'm pretty happy with them. The only drawback on their CDs is that the early withdrawal isn't so graceful.”
10AM - 4PM
3791 Evergreen Pkwy, Bowie“It was a nice experience, a very welcoming and accommodating feeling with the staff’s commitment to giving you a nice banking experience. The branch manager Maria was very helpful in solving the problem I had and gave me a good news after taking up the issue I had and solving it. The branch is a very good branch anytime and any day ?”
9AM - 5PM
6985 Muirkirk Meadows Dr, Beltsville“Great customer service. Representatives almost always available by chat and people actually call me back. It's easy to talk to a live person. Even better, I feel good about my money staying in my community. I like that they make loans to my neighbors. I wanted to bank Black, but the Black-owned banks didn't offer the services I needed. Banking locally in Prince George's County is banking, Black, for all practical purposes. I'd rather keep my money here than at some giant corporate bank that survives on taxpayer handouts.”
Open 24 hours
5500 Silver Hill Rd, District Heights9AM - 5PM
12500 Prosperity Dr, Silver Spring“Ms Karlene was exceptionally helpful and patient with a problem of a compromised account. She followed up as well and made sure everything was resolved. Outstanding customer service”
“From a non-customer, thanks to ALL the ladies at this branch for the exceptional customer service today!! The line moved along and everyone was very pleasant.”
“I've been going to this location for years. The service is excellent, Michelle as Manager is Professional and Accommodating. Had a few problems before she became Manager, but it was handled efficiently. No problem at all with the Service. Even the Security Guard was on point directing, answering questions. All around good Staff, Professional Behavior and Service.”
“Fast professional service. I handled my auto loan refinance online and then came inside this local branch to pick up my check. Quick and very efficient. Front desk staff was kind and helpful. The customer service representative was also very much helpful. I also appreciate the additional measurements they are taking with following the COVID 19 safety guidelines.I can definitely tell management is doing a great job with leading and educating, training staff. Navy Federal is my go to for all of my banking/financial/ business services needs. I would humbly like to suggest maybe adding water bottles in the lobby as a courtesy to customers. Even if they can’t drink inside the branch. (Masks on) Also maybe adding automative night lights outside for drive through. Keep up the great job.”
“What a great costumer service this branch has wow whenever I go there, it really surprises me, even the security guy there very professional . Thank you very much. Keep it up.”