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November 2023 by Mark R
Von Paris was fantastic from the moment we made contact until the job was completed. Jackie and Mark arranged and estimated everything, and worked with us on pickup and delivery timing. Ken, Otis, Cliff and Xavier were the best moving crew we’ve experienced, and we’re speaking from experience as we moved 17 times during my military career. Thanks Team Von Paris!!
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August 2023 by Kath Prince
UPDATE: as time goes on and more is discovered missing I feel 3 stars is 2 too many. The packers were unacceptable. I truly wondered if they were on drugs because they kept telling me they were done and I’d point out all of the things not packed. A proper inventory was not done. They skipped out on unpacking and checking the inventory by guilting me that they had another job in the morning. Finally they made numerous inappropriate comments (sexual in nature) that I tried to ignore but wish I had reported. Overall a very unprofessional and disappointing experience. My advice is to go with a different company as this is the bottom of the barrel. If you do use them, heavily supervise them and make them do a thorough inventory. Take photos constantly while they pack. Make sure you are not managing the move alone and have multiple people monitoring.Crew really needed to be heavily supervised. They flat out just didn’t pack things. I had to keep going back into rooms and pointing out that there were items still in the rooms. They’d do things like pack everything in a closet except the empty hangers and a few shirts or pack up everything on the kitchen counters but not all the items in the cabinets. Our expensive toaster oven was broken because they packed something inside of it that slid around during transport and shattered the interior. Additionally, we are missing several of the items they forgot to pack because rather than boxing them they just threw them into the back of the truck.
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August 2023 by Marge Rosasco
I highly recommend VonParis for all your moving needs. Their packing service the day before made a difficult process much easier. Their staff is friendly and efficient. Moving day was very hot but the moving crew worked expeditiously all day long with good humor. The customer service skills of every person I came in contact with were outstanding and very much appreciated.
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August 2023 by Mike Opdyke
Everyone we dealt with at Von Paris was wonderful and extremely helpful. From Mark, who visited our home to estimate the job, to the office staff, who kept us fully informed, to Sean’s moving crew, who worked tirelessly for two days through heat and rain. Everything happened just as I was told it would. There was not a single flaw in the entire operation. Von Paris is a great company.I’d especially like to thank Sean and his crew. They worked under grueling conditions and made everything look easy even though it clearly was not. Sean is not only a great worker, but a strong and intelligent leader as well.
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August 2023 by NA Metelus
If you are looking for a company to move you? I recommend Von Paris. I am sure a few have heard the phrase "work to standard, not to time". That is what Shawn and his crew did. From the initial greeting "good morning", I knew this would be a smooth transition. During the walk thru before unloading, a few items I did not even remember was pointed out. This was the best crew by far I have come crossed to handle my household goods.Shawn's leadership was remarkable. Great team work. The communication with his crew member was flawless. Von Paris, more leaders like Shawn is highly recommended. Efficient with everything and remembered the little things I said before they started unloading. My items were handled with care. One of things I appreciated was that he went out of his way to say by to my son (5 year old). Great customer service.
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July 2023 by Pamela Nopulos
I used Von Paris movers for moving and for storing my goods until my new place was ready to move into.Mark who came for the estimate was extremely helpful and responded to my after visit questions in a swift amount of time. He was a pleasure to work with.Both teams of movers were wonderful. All were pleasant, yet professional, efficient; worked in a timely manner, and all seemed to care about their work. Sean was the lead of the movers both in clearing out my old home and in the move to the new home a month later. Both teams were wonderful to work with.Jackie who managed my move and the storage of my goods was wonderful in keeping open communication and by checking in during the move.The entire Von Paris team were amazing and it was a job well done. I highly recommend this company.
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June 2023 by Wendy Goldman Scherer
Best choice ever! We had 2 moves — half going long distance and half local. The quote process was swift and straightforward .The coordinators for both moves were communicative, clear, friendly, and a pleasure to work with. The teams for both moves were efficient, friendly, and careful. We couldn’t be more pleased.Special shout out to Deb-b who brought laughs and smiles throughout what could be considered one of the most stressful times in life!
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June 2023 by Joseph Campbell
Shipping goods and moving are probably two of the most stressful things one has to do in life. If you're looking for a company that will get your shipment where it needs to be on time, every time, then look no further. For well over ten years we have come to rely on Von Paris to handle our domestic shipments to a variety of customers and numerous tradeshows from coast to coast ranging anywhere between 1 - 20+ pallets. When it came time to move our office, Von Paris handled this task as well... three times. In every case not a single item was damaged or missing. I cannot thank the Von Paris commercial division enough. I call them my "fire and forget" crew. Once they're on the job my stress level plummets because I know the job is handled. In short, they make my life easier.
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May 2023 by Melissa Reuland
We could not have been more pleased with the team at Von Paris. Extremely professional and expert service from the sales (thanks Sean), to the office support (thanks Deb) to the packers and movers. We were very pleased with the communication and follow through. Great work!
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April 2023 by Karla K
What a great moving company! Crew was a bit late due to lovely DC traffic, but made up for it with an efficient, professional pack up. They were on time for delivery the next day and the crew chief made sure furniture was placed where I wanted it and that bins were delivered to the correct rooms. The whole crew was friendly and professional. This was my second move with Von Paris and I would highly recommend them to anyone in the DC area. Also have to give a shout out to the move coordinator, Deb B. Super friendly and helpful. Thanks to all for a smooth and uneventful move! Karla Kase
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April 2023 by Karla K
What a great moving company! Crew was a bit late due to lovely DC traffic, but made up for it with an efficient, professional pack up. They were on time for delivery the next day and the crew chief made sure furniture was placed where I wanted it and that bins were delivered to the correct rooms. The whole crew was friendly and professional. This was my second move with Von Paris and I would highly recommend them to anyone in the DC area. Also have to give a shout out to the move coordinator, Deb B. Super friendly and helpful. Thanks to all for a smooth and uneventful move!Karla Kase
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April 2023 by Alysia Rosner
I used Von Paris Moving in 2021 for a local move. The team was great, they worked hard, were very professional and easy to work with. I liked the job they did so much, I used them again a few weeks ago for a move out of state - requested the same team and got them. I would highly recommended using Von Paris for any move, big or small, you won't be disappointed
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April 2023 by Leslie Jones
I used Von Paris' Commercial Division (Office Moving) when I needed almost two dozen glass-framed pictures and artwork to be packed for transport out of state. It has been a great experience from start to finish. Tom, my Von Paris rep, expertly assessed my material and crew needs via phone calls and email. On the morning of the service, Anna, the crew leader, contacted me to let me know when her team would arrive. Once on site, she and her two colleagues made quick work of wrapping, boxing, and loading my items. They communicated well with each other and me as the project progressed. Everyone was friendly but they kept a business-like attitude with minimal "chit chat". I had reserved one of the conference rooms in my office building for this task. The crew was very respectful of the space, took extreme care as they maneuvered their dollies through doorways and hallways, and maintained a clean work area. (So important when you are in a corporate setting.) I was very pleased with the entire process and would confidently recommend Von Paris/Commercial Division to anyone looking for a reliable and professional mover.
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April 2023 by Tim O'Brien
Having moved 9 times over the past 40 years, my wife and I have considerable experience with movers and moving companies. I found the staff / office members at Von Paris who I spoke to be mostly responsive and professional. I had numerous interactions with them, because the crew members who actually packed and moved us were lousy. All nice folks, but the crew members who performed the packing, loading and moving did so with far less care and proficiency than ANY of our prior 8 movers. The worst we’ve had out of 9 different moving crews. Maybe Von Paris has better teams of movers. In my experience, the performance of the crew chief determines how well the crew performs. For our 3 day move the crew chief’s role seemed to be limited to delivering and picking up trucks --- we barely saw or spoke with him and never saw him provide any supervision. Absent on site leadership for 3 days, the crew members worked at a slow pace, with little urgency. Long lunches --- that we brought in for them on 3 separate days. Packing of our household items was very random and inconsistent --- lots of paper wrapped around items that were not fragile; while a number of fragile items were poorly protected, some even placed at the bottom of boxes. While the randomly poor packing suggests a possible lack of training, it seems more likely a lack of caring. Von Paris did honor our claim to repair or replace 7 items we submitted as damaged. Meanwhile, our contract required us to submit our total damages within 2 weeks ---- and we only learned of other damaged items after that point.Most significantly and important to be aware of --- I brought to management’s attention a major fabrication in the bill of laden. At the end of the move I was provided a “moving contract” to sign ….that had NO entries for the number of containers that were packed. All were empty. A few days later I asked Von Paris to explain how they determined the number of size of the boxes/containers they had packed and for which I was billed. They sent me a copy of the “moving contract” I had signed after delivery ---- but with numbers for the boxes/containers entered where none had been entered when I was asked to sign. Why does this matter? They billed me to pack the very same number of boxes / containers they had used for their original estimate. Meanwhile, to reduce that cost my wife and I spent a month packing and moving MANY boxes, knowing that by doing so we would reduce the number of boxes we would pay Von Paris to pack. Despite that, Von Paris fabricated the number of boxes they packed, later entered those numbers on a contract I had already signed, and then billed me for more containers and packing than they performed. In bringing this to Von Paris’s attention I received a modest admission this was a departure from their procedure, but there was no acceptance of the vastly lower number of boxes I counted them as having packed. Instead, they represented they “uncovered the actual number” of boxes they packed – lower than the fabricated number they billed me for – but appreciably higher than what I counted. I was billed for their new number. Being so grateful to no longer have to deal with this company, I resigned myself to move on, while also committing myself to sharing this experience for others to be aware of.Long story short: you are not hiring the people who are running Von Paris, but the crew members they send to actually pack and move your stuff. If you hire Von Paris as a moving company, I wish you better luck than we had with the crew that packed and moved our stuff.
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March 2023 by Cloud Lonesky
I was hesitant given how many moving companies have bad reputations, but to my surprise Von Paris delivered. The movers are punctual and friendly. I had them pack my belongings and they were efficient and organized. The Packers also went the extra mile and got rid of old furniture I didn't want by carrying them to a nearby dumpster.In just about a week, I had all of my belongings delivered to me with nothing broken or missing.If there's one minor thing that can be improved is that clean up could have been better since there were a bunch of duct tape and packaging paper left behind.
