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November 2023 by Melanie
Corporate needs to visit this hole of a business. Where do i began?! All the workers look inexperienced and unprofessional. When did it become ok to be at work with a hoodie on while helping customers? The attire of all the workers is unprofessional. Guess there's no dress code. There's always new workers never the same people. You walk in and you're not acknowledged. You wait for ever only to be given the run around with nothing being resolved. You go in about your cable or internet and all they try to do is sell you a cell phone! A waste of time. Last but not least this place needs some air freshener. It stinks like cigarettes, stale air and a few other things i wont name!
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October 2023 by Valerie Miller
It's a shame that you have to wait a HOUR to upgrade cable boxes while they are selling phones. Total waste of day. Best to make appointment.
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October 2023 by Alishia Baker
Came in here Friday to attempt to return a cable box and when I walked in there no one acknowledged me, never said nothing. I stood there and the 2 workers never asked what I needed. Very unprofessional! Will not be returning.
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September 2023 by Teresa Shea
After many years with no reliable internet, yesterday Xfinity internet, tv and phone service was installed at my home. I just wanted to note that our technician Nelson Garcia went above and beyond in making sure that the service was installed in the best location so we would have the best possible outcome. He is very knowledgeable and a great representative of the Xfinity/Comcast organization. We are very pleased with our service. Thank you!!!!
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July 2023 by Heather Johnson
Omg! This store is amazing! J.J quickly was able to take me back, answer all of my questions and get me out in a timely fashion! I will definitely come here for now on for my comcast needs!
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July 2023 by Jaime E
Buyer beware: if you are a new customer, or seek new service, this may be alright. However, if you cancelled service, closed the account, and moved away, there will be literally NO WAY to contact these people on the phone. They will likely continue to charge your account (as it happened to us). So do yourself a favor and find a reputable company to do business with. This one is definitely not it.
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July 2023 by Heather Jones
Omg! This store is amazing! J.J quickly was able to take me back, answer all of my questions and get me out in a timely fashion! I will definitely come here for now on for my comcast needs!
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May 2023 by Terry Bailey
We visited the new Salisbury location today. We were 5th in line. Only one person left the entire time we waited. Finally the customer in front of us left her equipment she was returning with her phone numbers because she had to return to work. We chose to do the same thing. They were to return a text when processed. Still no text…. The line was to the door. This place needs more help. The purchase of new phones seemed to be the holdup. GET SOME HELP!’n
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April 2023 by JoAnn Geer
JJ, store manager, was superb. He was so helpful switching our service over from Verizon and so knowledgeable about the phone service. I would highly recommend him to anyone needing help. He was professorial and had great customer service.
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April 2023 by Belinda Chaney
I had a wonderful experience. I had an unusual problem and they solved it fast and did a great job switching my cell phone service. They had the exact phone and smartwatch that I wanted in the colors I want. I would highly recommend the xfinity Salisbury location. Jay jay was such a great help and super efficient.
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March 2023 by Kamlesh Purohit
Mr. Vinny has been extremely helpful and very supportive, patient with me and my wife. He set up two phone lines and switched us from Verizon to Xfinity mobile and he got us on a very good plan and gave us the maximum discount as we are seniors. He has very good knowledge and his customer service is excellent. He handled other customers well while he was working with us. He was professional all the way through. I recommend him to anyone who needs help with their mobile phones and other electronic gadgets.
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March 2023 by Rosemary N
I had a great customer service today from Claudia. We need more people like her. She is phenomenal and pleasant to work with.
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March 2023 by Brian Donaway
Told me they had a free phone. 7 months later it stopped charging. Went into the store he said the sales team should have told me it wasn't free unless I kept it or had no problems for 2 years. Said I could pay 300 and buy a new phone to keep my service. The phone only costs 250 online. What a joke. They have no help in the store and waited 45 min just for them to tell me that
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January 2023 by Robert Straub
I tried transferring one old phone to a new phone and it turned into a disaster. Came down to xfinity Mariah took me under her wing. Transferred everything over got all my pictures got all my contacts did a wonderful job, thank you MARIAH, greatly appreciated.☆☆☆☆☆
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January 2023 by Isaiah M. King
I worked with Vinny; he was a great help and an amazing resource! Saved me so much money on my bill! I highly recommend taking some time and having a conversation!
