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January 2024 by Quinn Worm
I was in a very tough situation, with a car I was not happy with. Debbie Pilley and Steven Biggar made it all possible after a long day of hard work. I left extremely happy and could not thank them enough for making it work and getting me the best deal possible!!! 10/10 recommend Pohanka to anyone searching for a vehicle!!! They will take the time to figure out what you’re looking for and find the best fit possible for you.
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January 2024 by Robert Gage
The sweet young lady,Nicole, who was the Service Writer was amazing. She explained everything to a TEE.....she got a couple of mechanics to talk to me and drive my vehicle before i even put it in the shop. I was so impressed at her knowledge and help in this matter. I have always had a good experience at this dealership.
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January 2024 by Joseph Marshall
(Customer #436172) I am giving Pohanka Ford of Salisbury Md a 5 star. Their performance was professional and I felt comfortable with what they were telling me. They were very pleasant and truthful. My 1999 ford van failed the motor vehicle inspection due to emissions. After the repairs were made by the mechanic, I had the van re-inspected and it passed! I would like to thank the entire team for their respectable and positive attitude. Job well done. Thanks again.
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January 2024 by Brian McGowan
The absolute worst car buying experience. I’m 57 years old and have bought 6 used cars prior to this year. 5 of them fro the same dealer because of their great service. My wife and I was escorted to a young ladies cubical. We told her we wanted to see the 2 ford flex’s they had on the lot. We looked at 1 but wanted to see the other one. She said we could not see it because it was being detailed. She said detailing was way in the back of the property. We just wanted to see the seating. We were not worried about cleanliness. I suggested to call back and see if they could show it. She did not. While we were talking, the sales associate said “ there is my next appointment”. A co-worker was standing behind us and announced that her appointment was here. No one took over for her and we left. We bought a car a week later from a dealer that drove an hour and a half for us to test drive their vehicle.
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December 2023 by Beth Cairo
I had been looking for several months for a specific Ford Edge. Found what I was looking for and not only the vehicle but Evan O’Dell got me the best deal on a Ford Certified which was better than expected. And better than their competitor by far. Highly recommend. Customer service was outstanding. He even stayed after he got off on a Friday evening to close the deal.
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December 2023 by Dave Phillips
Worked with salesperson Reef on purchase of a vehicle, awesome to deal with. I wasn't planning on purchasing a vehicle at this time but he worked with me and I decided to make the purchase. He help me remove all the stuff I had in my old vehicle, way to many items but he helped to the end. I would definitely work with him again on a purchase.Best purchase experience I have had so far on a vehicle.
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December 2023 by Amanda Moats
My boyfriend and I had recently had a baby, we seen a few vehicles on the Pohanka Ford website that we wanted to check out to replace our vehicle that wasn’t “baby friendly”. Immediately Devin Smith made everything possible for us! He recommended different cars, made the entire experience personable, and got us out quick! Speaking with salesmen can be hard sometimes, but not this guy!! He made it so easy.Highly recommend him & his team! He really does deserve so much recognition for how great he is.
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December 2023 by austin noland
Exceptional service that truly went above and beyond my expectations! From the moment I walked in, I was greeted. They didn’t just meet my needs they surpassed them. I’m truly grateful for the level of service provided and highly recommend this dealership to anyone seeking for a new or used vehicle.
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November 2023 by Jill Weigand
Had an excellent experience with purchasing a new to me vehicle at Potanka Ford! Our salesman Evan was awesome as was the finance manager Amanda! Overall stress free experience!!????. Our sincere thanks !!
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November 2023 by Michael Scott
Completed repairs correctly and on time but there was very little communication and no responses to texts (even though they encouraged comms using text). $175 charge to investigate potential repairs, to be credited to your bill if you approve the work.
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November 2023 by Donna N
The staff who answered the phones were professional, friendly and very knowledgeable. I explained that I had received a recall notice and had a few other items that needed to be repaired. I was given an appointment in a timely manner and would be given a quote on the other repairs. Every detail was explained to me and quoted a price for the other repairs. The items were available for the repairs and I wad able to have them and the recall done in one visit.I have never been to a dealership I have been so happy to deal with. I would highly recommend their service department and would not hesitate to visit the dealership for any reason in the future.
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November 2023 by Oscar A Delfin-Guillaumin
I was the victim of a hit-and-run, and the insurance company gave a choice of shops where to take my truck. I chose Pohanka Ford of Salisbury. They did an excellent job! I highly recommend them! The staff is very knowledgeable, courteous and efficient.
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November 2023 by Janet Brown
Always a positive experience when our vehicle needs servicing. My girl Stacy in the service department always goes beyond my expectations!!! I truly feel this particular Ford dealership is honest and cares about their customers and has high standards when hiring their mechanics!!
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October 2023 by Sandy Thomas
Recently relocated to the area, and my SUV needed an oil change, and tire rotation. I made an appointment online effortlessly, and was able to book Monday morning, even though I didn't even look into it until late Friday. The oil change and tire rotation was completed while I waited in the lounge. Joyce was my service writer, and she kept me informed, and came and got me when my vehicle was ready. She handed me the bill, then asked me if I wanted to use my points, which I didn't even know I had, so the service came out of my points, and cost me nothing out of pocket. My car seat was protected with plastic when I returned to it. How professional, and a breath of fresh air!I am very pleased with the service I received, and will certainly use Pohanka Ford in the future for all of my service needs. Thank you.
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October 2023 by Joe Battle Jr.
Debbie was phenomenal, from the beginning through the end! Driving 4 hours from jersey, when we arrived she had everything lined up like promised. She matched the numbers we were looking for next thing you know we were out the door! Tanya in finance also was great! Also a huge thank you to Gena Key for referring us! You all are great and I highly recommend you to everyone!
