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January 2024 by Madison Marie
i don’t normally shop at Rite Aids but my visit today impressed me so I wanted to shout out the two kind cashiers working this afternoon. The store was also very clean and organized which made browsing here more comfortable, and the shelves were well stocked with a convenient variety of necessities, snacks, home goods and cosmetics.The blonde cashier that rang me up was very nice and smiley. Most retail employees have a disinterested or somewhat off putting demeanor where I do normally shop, so being acknowledged and feeling like the employees here are not miserable made my day a little brighter. Hopefully all the employees here are like this, because it’s refreshing experiences shopping somewhere like the one I just had that make me want to come back. I might even consider making the switch from my typical pharmacy because that genuine politeness really does make a difference.
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December 2023 by david james
How long does it take to fix a drive thru window ? You have customers that cant walk and need to rely on the drive thru. Please fix and open your pull up window again asap.I have been a customer for 8 years
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October 2023 by Terri Malone
Horrible customer service in the Pharmacy!!! Went inside to pick up my prescription told me it would be done in 10 minutes sat and waited an hour .told me to get back in line ,I was told I was paged I was not !! So I left and went thru the drive thru !! Still had to wait another 20 minutes
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October 2023 by aaron h
The pharmacy does not care about you or your time.How do these people get hired for a customer service job?
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October 2023 by The Gray
I've been going here over 5 years. It doesn't seem to matter who is behind the counter or what time of day your go. Nor, does it matter if you've called in your medication or walk in. These people really just don't care. Out of all the times I've picked up my medication over the years there's been MAYBE twice where they have not messed it up. Whether that be because they cant count properly or because they haven't had it ready even though they are supposed to. Just picking up meds takes you at least a half hour to get out of the store. Just go to amazon. This place is a total joke. Tired of my time being wasted every time I go here. If I could rate 0 stars I would.
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September 2023 by Michael Powers
Tried to get a e-script filled for the second week in a row. First one called and was told that they did not have the script, was put on hold and waited for over 20 mins, hung up and called back, only for them to magically find it and say it would be ready in 15 mins. Tried again the 2nd week, even with the proof of it being accepted by this location they fought and argued with me in the drive through for 15 mins that it was not there, even thou they said the same thing for the one week prior. Pharmacist is beyond rude, disrespectfully and does not care what you try to say she was there after the pharmacy had closed the night before. Should not be allowed to work anywhere she has to interact with the public. Sounds like a steady trend of being a horrible pharmacy.
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July 2023 by Dan Daniels
It is a waste of time making an appointment for vaccinations. If you are lucky they will take you within 30 minutes of your appointment time. It is obviously just an irritating interruption in their day. Either stop doing vaccines or accept it as part of the job. Wasting my morning sitting in Rite Aid because they just don't care.
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February 2023 by Screech Marshall
I needed a prescription for my daughter. When I picked it up, I drove the 45 mins to my home only to find the seal is broken on it. Unsure if this was normal for this medicine, I wanted to call the pharmacy. 45 mins later and 36 times forced back to the main menu just to press 3, I had no one picked up at all. It even hung up on me twice. I tried pressing the prompt for a store employee and got no answer there either (I only wait 10 mins this time). I'm honestly shocked and extremely disappointed that not only could no one pick up, but that the Tele system is so screwy to constantly require me to reenter the call prompt the entire time. Glad you aren't my pharmacy of choice, cause I'd drop you like a sack of potatoes for this one, and I try and understand a busy evening having worked retail myself.
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February 2023 by Kassandra Sullivan
The worst. No one answers the phone. Switching up pharmacy hours. Close drive thru often. Lots of issues with prescriptions. Always understaffed- everyone seems miserable because of it.
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February 2023 by gina betz
Shawla in the pharmacy is fantastic. She is always helpful, friendly and knowledgeable.
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February 2023 by Joseph Smith
They cut back their hours to pick up prescriptions. EVEN CLOSED on Sunday. !!! I'm done with them !!!
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January 2023 by Tammy Littlwron
I took a prescription in for a new patient. I was told the wait time would be an hour. I advised I would wait. After an hour I go to the counter and question how much longer. Mysteriously no one knows where the prescription is. One of the workers asked who waited on me and i said Ummmm YOU DID!!! She had laid the prescription aside and had not notified the pharmacist. So not only I had I waited over an hour the pharmacist tells me they dont carry the medication that was needed. I was furious!!!!! I had been there a few months ago for a scheduled shingles shot and had to wait over an hour for that. I will never use their pharmacy again!!!!!
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January 2023 by J 5
The pharmacist was polite and because I arrived late, kindly reminded me the pharmacy closed at 9:00pm. That's GREAT FOR A LATE NIGHT PHARMACY. The lady stocking the shelves kindly asked me what I was looking for and even helped me pick out the right products, especially since shopping is not my favorite thing to do. While shopping for the other things on my list, the pharmacist let me know my prescription was ready. The young lady at the cash register in the front of the store greeted me as I came in the store. The store is very clean, and well stocked with a large variety of products, even pet food,(amazing). They are a little pricey, remember you are paying for late night convenience. So, using coupons, or your rewards card could save you a bunch of money as a lot of products are BOGO, or reduced price for those of you with rewards cards.
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November 2022 by Abigail Love Cho
Employees very helpful + kind. Now the only Rite Aid in Salisbury I want to go to. Thank you for your hard work~!!! =)
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September 2022 by Jeffrey Snead
So far now that walgreens and cvs have the worst rude arrogant ignorant staff that even mocked my health conditions this pharmacy has treated me like a human and my life and medication matter. Hope they stay this way.