-
July 2024 by Ash Benjamin
Rude staff all around, no wonder there's more 1 stars than 5 stars here
This isn't even the staffs fault but corporate: I set up an appointment where the automated system sent me like 20 messages to make sure I make it exactly on time just to turn out they never had anything for me and to come back another month.
-
April 2024 by Ms Taylor
Pharmacy always has a long line when I go! Today the drive thru is full and there's a line inside the store! Delivery it is from now on!
How is the customer care dept etc going to assist me when I'm at the store?? Why am I contacting customer care??
I didn't even wait for my prescriptions which I traveled across town for. I noticedbthe drive thrubwas backed up, go inside and it's still a long line!! What's the issue because this wasn't the first time.
-
April 2024 by C Bierman
Absolutely Slowest pharmacy i've ever been to. if you go to the doctor in the morning. Don't expect to have your prescription by four o'clock. If you call they, tell you it'll be a 1/2 an hour and then when you get there, it's still not ready. They say wait fifteen more minutes. It must be the worst managed pharmacy. I've ever seen. There is no excuse. They have all day to fill prescriptions. For goodness sake, its antibiotics. You just have to put sticker on it and pull it off a shelf. Don't go here if you can avoid it
-
March 2024 by Christian Johnson
Absolutely horrible pharmacy…..they trim the phones off at 5pm every day when the pharmacy doesn’t close until 9pm. How do you expect customers to call about medicine? I called 4 times no answer. I called the actual store and was put on hold for 1 hour and 13 minutes. I drove to the store and spoke with the manager Amina and she pretty much confirmed that they do cut the phones off at 5 pm because “they are busy” mind you Iam in the store and it’s absolutely NO ONE in the store!
As Iam waiting for my medicine the manager Amina is making smart remarks behind the counter. It’s absolutely unacceptable as a manager to act in such a way. I will no longer fill my meds here.
-
March 2024 by Denise Borys
I usually get my prescriptions at parsons road. I waited a week, no prescription. Poor customer service. I called Mt hermon road rite aid, they had the medication I needed . A very nice woman
named Isabella told me what I
needed to do to have the script transfered. I had the medeithin hours. That you. For your excellent customer service.why couldn't parsons road make the call days ago. They don't care, that's why. I would complain, and I did. You can't make someone care. Customer service is an art, not a science.
-
January 2024 by Madison Marie
i don’t normally shop at Rite Aids but my visit today impressed me so I wanted to shout out the two kind cashiers working this afternoon. The store was also very clean and organized which made browsing here more comfortable, and the shelves were well stocked with a convenient variety of necessities, snacks, home goods and cosmetics.The blonde cashier that rang me up was very nice and smiley. Most retail employees have a disinterested or somewhat off putting demeanor where I do normally shop, so being acknowledged and feeling like the employees here are not miserable made my day a little brighter. Hopefully all the employees here are like this, because it’s refreshing experiences shopping somewhere like the one I just had that make me want to come back. I might even consider making the switch from my typical pharmacy because that genuine politeness really does make a difference.
-
December 2023 by david james
How long does it take to fix a drive thru window ? You have customers that cant walk and need to rely on the drive thru. Please fix and open your pull up window again asap.I have been a customer for 8 years
-
October 2023 by Terri Malone
Horrible customer service in the Pharmacy!!! Went inside to pick up my prescription told me it would be done in 10 minutes sat and waited an hour .told me to get back in line ,I was told I was paged I was not !! So I left and went thru the drive thru !! Still had to wait another 20 minutes
-
October 2023 by aaron h
The pharmacy does not care about you or your time.How do these people get hired for a customer service job?
-
October 2023 by The Gray
I've been going here over 5 years. It doesn't seem to matter who is behind the counter or what time of day your go. Nor, does it matter if you've called in your medication or walk in. These people really just don't care. Out of all the times I've picked up my medication over the years there's been MAYBE twice where they have not messed it up. Whether that be because they cant count properly or because they haven't had it ready even though they are supposed to. Just picking up meds takes you at least a half hour to get out of the store. Just go to amazon. This place is a total joke. Tired of my time being wasted every time I go here. If I could rate 0 stars I would.
-
September 2023 by Laya and Kas gang
Always greeted by the staff and willing to assist.
-
September 2023 by sharon conway
Friendly staff,clean store,well stocked merchandise.
-
September 2023 by Michael Powers
Tried to get a e-script filled for the second week in a row. First one called and was told that they did not have the script, was put on hold and waited for over 20 mins, hung up and called back, only for them to magically find it and say it would be ready in 15 mins. Tried again the 2nd week, even with the proof of it being accepted by this location they fought and argued with me in the drive through for 15 mins that it was not there, even thou they said the same thing for the one week prior. Pharmacist is beyond rude, disrespectfully and does not care what you try to say she was there after the pharmacy had closed the night before. Should not be allowed to work anywhere she has to interact with the public. Sounds like a steady trend of being a horrible pharmacy.
-
July 2023 by donna littleton
Great store and staff.
-
July 2023 by Kimberly Carter
Staff is very friendly
