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October 2023 by Darren Evans
I was nervous selling my truck and never hearing of Pohanka.It was so simple, and they went the extra mile when I asked for different forms of proof that they were legit.I'll call them next time I sell a vehicle.Darren
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October 2023 by Alan Brady
Bought a car ask to fix front bumper, they try but still haven't fixed it was pretty much told to deal with it. I feel that's a poor excuse.
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August 2023 by Lois Slaughter
Good inventory, prompt service. I recommend reading the satisfaction survey THOROUGHLY. If customers are not satisfied, PLEASE give the dealership the opportunity to correct. It will get done.
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August 2023 by Sky F.
Amazing, quick and friendly service on a Saturday. Respectful and thorough. Very happy!
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August 2023 by Fyresta Tucker
From my experience, the Service Department is one I'd never recommend to anyone. Timeliness and proficiency are NOT their strong points! Two problems were from the time of delivery of the vehicle that still have not been addressed (3 months later). I'm still waiting
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July 2023 by Shandarae A
Rachel Chatterton is the star! Rachel is a professional and extremely patient, I never felt pressured to make a decision. And, most importantly, I knew exactly what I wanted, and I never stepped foot in the dealership, Rachel worked the entire buying process over the phone. Rachel shined, keeping in touch daily even when the dealership was closed to ensure the experience was a positive one for me.
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June 2023 by Angel Crippen
I received a call from Paul Eaton which he’s the Chief Operating officer to Meet with he and Mr. Thurman Donoway who’s the General Manager to resolve some issues from 2 days ago on a Vehicle that I purchased.They were super polite and assigned the Sales and leasing Consultant Vincent King to go over every inch of the vehicle. They assured me in writing that all issues are going to be repaired in writing and gave me gift cards for my troubles. I’d also like to thank Ryan Devage who was very polite and professional from the moment I walked in the door for a loaner vehicle.
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June 2023 by Eliabeth Spehr
Everyone who was involved in the sale of my new car was wonderful ,from my salesman Brandon Underwood and Finance manager Phil Lewis. I mistakenly missed a salesman who I inadvertently screwed out of a sale named Walter,he called congratulated me and told me to come by so he could show me all the bells and whistles. A very nice auto group, I highly recommend them
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May 2023 by Melissa Malatesta
I hear you won't pay former employees for their accrued vacation time they earned due to a recent, non-published policy change. Is that correct? Also, you're holding another former employee's last pay because you state he received a key to the building, which he never received, and you do not do have paperwork that validates he received a key. Is that correct? You changed the parts department pay from salary + commission to straight commission in an $80k/mo department at the Chrysler shop. Is that correct? Don't buy from this place. If they swindle current employees, they will swindle you.
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May 2023 by Deana Burnside
I've bought vehicles here for the past 16 years - typically have been satisfied but My recent purchase was the worst I've ever experienced. I felt my sales person was not forthcoming or honest. I left feeling manipulated & still feel uneasy & regretful about my purchase. Will most likely not purchase my next vehicle here. I was promised a 2nd key, haven't received it; overcharged for value of vehicle; My 1st bill is $40+ more than agreed/discussed in the office. Overall, less than friendly, honest business is an understatement.
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April 2023 by ONETAKEAV
I saw a car I liked on the main Pohanka site and asked a question in the chat feature, they said I would hear from a sales member, and heard nothing. Next day I did the same thing on the Salisbury site, and they said someone would contact me...nothing. Days later, a manager emails me and I ask my question a 3rd time...they said they were looking into it. Its been 11 days since then and now the cars gone....I dont like writing these, but this was my experience.
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April 2023 by Claudia Jones
My.niece bought her first car and it came with the warranty. They fixed the car after it started making noises. Come to find out they didn't fix it al all. Car went out of warranty and pohanka lied about the repair. DO NOT BUY A CAR HERE!!! BUYERS BEWARE. POHANKA SHAME ON YOU to take advantage of my niece. The labor alone is going to be $1800 . D not buy a car here!!!!
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March 2023 by Rich T
If you’re going to buy from here talk to Dave Carpenter. He’s a good guy and will take extra steps to make sure you’re happy even after the sale is made. The same cannot be said for a lot of other people who work here. I’m only giving 5 stars because Dave took the time to make my experience as stress free as possible. But without Dave, this is a 2 star dealership at best.
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January 2023 by Caroline Thompson
I haven't bought anything there yet, but my mother has and it was the best experience she has ever completed when buying a vehicle. Mainly because Johnny Thompson is the GOAT (Greatest Of All Time) and helped his Mom. He made sure he got her the best of what was out there, called around and got the exact specifications she wanted in the vehicle too. Didn't matter how many.places he had to call he did it. He treats each and every sale just like he is selling to his family. He is definitely the one you want selling you a vehicle because IF YOU VALUE THE TRUTH AND WANT A CAR SALESMAN YOU CAN TRUST HE IS BY FAR YOUR MAN. I am proud of my brother and all he has accomplished at Pohanka. I would rather him do this then put his life on the line being a police officer. He loves his work and the success he has experienced and earned makes me so happy for him!!
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January 2023 by Chris Robins
The car salesman Sean Robins always delivers superior service and is willing to go the extra mile to ensure customers are comfortable and satisfied with their vehicle purchase. If the vehicle is not on the lot, he can have it delivered there in short order. I highly recommend Sean for those looking for a new or used vehicle!
