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October 2023 by michael dinapoli
Awesome customer service. Very helpful
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August 2023 by Tom Massey
Superb friendly caring service with a huge selection of in stock items. I'll definitely buy more and refer my family and friends there. Thank you for being in Salisbury MD.
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June 2023 by Chris Shantz
A smaller but local furniture store. Our salesperson was attentive, professional and found us exactly what we were looking for.
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May 2023 by Joyce Nolen
Huge store. Laid back salesman, no pressure which I appreciated. Did not find what I was looking for. Did not purchase anything.
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December 2022 by Anthony Frisina
Went shopping for a sectional this weekend with my wife. Of all the places we went Outten was by far the best. No one was up my butt the whole time. I had space and when I did talk to to someone they were extremely helpful and kind. We ended up coming back after done shopping to buy from them. 10/10
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December 2022 by Paul Justice
Nice bedroom set 4 my daughter she loves it. Had to wait for the drawer but it came.
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September 2022 by Robine Reese
David was very attentive. Went for one thing and managed to find my TV stand with fireplace also! If you are in need of furniture they are the best.
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August 2022 by Chris Zak
GM Daniel is a class act and extremely helpful. The furniture and service are high quality. Thanks Dan. You the man.
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February 2022 by Katie Grant
We spent 8 hours shopping ALL the furniture stores in the area for a new living room set on President’s Day weekend. Outten Brothers had the best prices (and least pushy, but still helpful and pleasant staff). We settled on a leather sofa and chair set and took them home that evening. Unboxing then we found some defects and ultimately decided to return the pieces and purchase our second choice set from a different store. Dan and Heather were exceedingly apologetic for the circumstances and made the return easy and painless. Even though we ended up with a different set from a different store, I wouldn’t hesitate to return to Outten Brothers for our future furniture needs because they take care of their customers above all else.
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February 2022 by Charles Chuck Shrieves
Horrible communications
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February 2022 by Douglas P.
Great sales staff. Amanda was a great help over the phone and with helping me find my item. Great prices. Free delivery for Veterans.
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February 2022 by Robert Hegerty
Purchased dining set, sales rep was very good to work with. Delivery and setup was fast.
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January 2022 by Margaret Biddle
I went to purchase a sofa bed they had only one in the store. I asked when if i ordered how soon would it would be in, they said three to six months because of covid. However I would say that the associates are very nice.
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October 2021 by Sadie Robinson
Outten brothers are the best I been with them for 35 years and service has always been an Aplus because they can back up their furniture and lord knows it lasted for yrs also the price is right ✅and they make it possible to franchises ur purchase u won't walk out of outten brothers disappointed.
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October 2021 by Richard A.
My wife and I purchased a sofa on 7/30/2021from Outten Brothers our sales consultant David Rodman informed us that the sofa would be at there facility and ready for pick up in 8 weeks because Outten Brothers had ordered three of this model 4 weeks prior. Most of the sofas they had on display had a 12 week lead time so we decided on the sofa with the 8 week lead time fitting our time frame and decorating style perfectly. We checked with David in the middle of September and he confirmed it would be ready for pick up around October 1st . I called Friday October 1st to set up a pick up time and was told David was buy and would call me back. David called me back and was very short with me and said the sofa was not being shipped until November 1st. He said he would call me when it was ready for pick up and was unwilling to answer my questions and basically hung-up on me. I get the impression the 8 week time frame (story) was a sales tactic by David to sell a sofa and get his commission. Shame on you David we will not be using Outten Brothers in the future. Richard Abbott
