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November 2023 by James Watkins
Routine maintenance as well as chip installation was done quickly. The service advisor was knowledgeable and easy to deal with. Very pleasant experience
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October 2023 by Jessie Routzahn
I'm over the moon happy with my purchase. The customer service was outstanding. Thanks to my salesman Cameron Yates. Financing was quick and easy paperwork so not a lot of hassles.
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October 2023 by Carrie Fleeman
I did not want to spend all day in the dealership. I got everything done on the phone and via text. Even sold them my old car by taking pictures. I went in to sign and left with my brand new car! Amazing experience!
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October 2023 by Deron Yost
Very patient understanding people and an AMAZING service department. I have bought 3 vehicles with them and always have them serviced there. I will continue to do so.
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September 2023 by Bryan Ward
I visited the dealership to look at a 2023 Yukon XL Denali. Because it wasn't exactly what I was looking for, I chose not to purchase. However, I spent a little more time with Evan, a sales consultant, and decided on another vehicle. Both Evan and the Sales Manager were professional, courteous, and went the extra mile to meet my exact needs. I am looking forward to my new vehicle and highly recommend this dealership if you are interested in purchasing a vehicle.
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July 2023 by Justin Hartman
Chris and the entire service department did an amazing job with our warranty work. The service and friendly, quick and got me rolling.Thank you so much
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July 2023 by Michelle W.
Got a car towed there on Monday for Tuesday appointment. They have not been returning any calls. Insisted on holding. After 17 minutes they picked up and told me the haven't looked at the vehicle yet, and it was "the reality of the situation ". The reality is I had an appointment you guys have been ignoring me and I will never being a vehicle here again! Wish I could give negative starts because this is a regret.
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July 2023 by Yolonda G
Our salesman Mr. Reid is the best! He knew exactly what we were looking for and found us the perfect match. He was very patient with us and helped us with the features of the vehicle. Will definitely recommend Mr. Reid to others.
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July 2023 by kendra clocuh
Our Sales Rep (Nav) was phenomenal! Our commute to Hertrich is 1½ hrs. Nav's integrity is unmatched. He was honest and upfront with the bottom line price of the car we inquired about prior to our commute. We were in search of a particular car and wanted to remain within a certain price point. We did not have to worry about any "surprise" dealer fees. Salisbury of Hertrich had the best deal by far within a 100-mile radius. Nav made our commute worthwhile! Our customer experience was top-tier!!!!
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July 2023 by Frank Risco
They brought the car to me and took the car to the dealership as well, and they were flexible with my work schedule and very polite. The entire team over there deserves a raise, they were phenomenal!!
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July 2023 by Jessica Schmucker
I scheduled an appointment for a recall service. When I spoke with the representative they indicated that my appointment would be scheduled a week or so out in order to assure receipt of the parts required for the recall repair. He also indicated if they didn’t receive the part(s) in time for my appointment, I would receive a call to reschedule.I arrived on day of scheduled appointment and left my car. I received a call that my car was ready for pick up. The representative advised me that they did not have the necessary part for the recall repair so I would have to bring my vehicle back once the part was in.Extremely frustrating and poor service.
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June 2023 by Brian King
Evan was excellent! I definitely recommend seeking Evan out for your next vehicle purchase. He went above and beyond to accommodate my time restrictions and had me in my new truck driving home with an hour to spare before my prior engagement. Excellent service start to finish!
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June 2023 by Nisha Dial
I had the pleasure of working with both Abdullah and Navraj over the last month to secure my husband’s new truck. First of all, the level of communication is outstanding. This team moves swiftly, knows there products and understands the value of true customer service. Teamwork makes the dream work and that’s the folks at Hertrich Buick GMC of Salisbury. I will definitely work with this team again.
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April 2023 by Chad Sterling
Great experience, great car! Navraj was very helpful in putting us in the perfect car for our family and our budget. We have now had very good experiences at two different Hertrich dealerships (Buick GMC in Salisbury, and Nissan in Dover. The whole experience was positive and we feel that we were able to get a great deal. Thank you!
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April 2023 by Roderic Van Sant
I had the transmission flushed in my GMC Sierra and had a great experience. Elizabeth was top notch. She was super friendly and honest. Can’t ask for anything else as a customer.. I’ll come back just because of her.. Thanks!
