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February 2022 by T.A. Nelson
Quick, professional and friendly service. Great people...
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August 2020 by David Scholz
Price might be good, but service and trucks are awful. They are breaking down all the time.
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July 2020 by Daniel Moreno-Holt
Very rude. We ordered a rental truck from Budget online and paid for it and got a confirmation number. When we arrived to pick it up they told us they didn't have any trucks and couldn't help us out. Not sure if it was Budget or these guys that screwed this up, but if you rent a from them don't expect it to actually be there. And when that happens don't expect them to provide any help. Judging by the other reviewers this is standard practice.
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December 2018 by Kevin Flores
The Company is amazing! 5 stars. The rating is for the service needs attention girl at desk didn't even say hello or was pleasant in any way. Hope that's not the experience for everyone else.
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December 2016 by Janice Walker
Booked a truck, received a confirmation #, arrive to pick up and I am very coldly told they don't have a truck for me. No more is said to me. I explain I have a confirmation number, just drove three hours to move my son out of his house after graduating, and don't understand why they don't have a truck for me. I ask calmly what do they suggest I do and all I get is a mere shrug of the shoulders. I was told by this Budget representative that customers should always call them directly to verify they ACTUALLY have a truck available. I have told many friends this story and everyone's first response, as was mine is ... "isn't that what a confirmation number is for. " Rude, no offer to assist and nothing to offer me as compensation. I have been in the hospitality industry for years and do understand mistakes can happen, however how a company deals with these mistakes, by making an effort to assist, can either make or break a customers opinion of their service and reputation. Budget Rental Trucks located at 412 E Main St, Salisbury Md miserably failed business ethics. . If I could give no stars I would.
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October 2016 by Kara Simms
I don't even know how they're still in business, I 100% would NOT recommend. I really wish I could leave 0 stars. I booked a truck 4 days ahead of time and when I went to pick it up the lady at Burnett white told me, with no remorse or explanation, that there are no trucks available and then walked away. So a confirmation is really more of a "good luck". My card was charged and I was emailed a confirmation, for absolutely no reason. I needed a truck right away after this happened and thankfully uhaul pulled some strings to get me one, and they even beat budget's price by 10%!