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September 2023 by Anthony O.
Only one person working the registers with a line the customer service here is horrible
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September 2023 by Tracy S.
Can I give a place zero stars? This pharmacy is beyond horrible. First of all, no one ever answers the phone. This morning I was on hold for 2 hours before I talked to a human. Then I went to pick it up and waited in line for 30 minutes only to be told "we have 36 orders and can only see 5 of them, we will get back to you". They never did and when I tried to call them back this evening I was on hold for 75 minutes before someone picked up and then HUNG UP. Now they're closed and I won't be getting my prescription today. Beyond frustrated. Never going back.
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August 2023 by D Ahn
The customer service and proper procedure in handling medication in a sanitary manner here is truly lacking. A few days ago we got a partial fill of our prescription and were informed to come back one day later to complete the rest our prescription because they were out of stock. Come back a few days later beccause there is no update and they still don't have it. No apology and just tell us to go to a different store with attitude. Understand that logistics in getting supplies can be an issue but that doesn't excuse poor customer service. There should have been an apology, explanation, and/or assistance in finding alternatives instead of giving attitude.However, what's truly amazing or horrible is how they open the tamper resistant medication. A few months ago the clerk opened the medication that required mixing by breaking the tamper resistant seal under the bottle cap with her bare hands. When asked should you be wearing gloves for that the response was attitude. Didn't make a complaint at the time but this recent incident is what drove this review. Never going back there again!
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December 2022 by Meredith Rose
I asked that they request a prescription refill. They agreed. A week passed with no update. When I came in to ask, they said “oh, we said we did, but we never actually requested it.” I asked them AGAIN to please contact the doctor. They AGAIN FAILED. I have now asked them a third time after being without medication for two straight weeks, and have absolutely no reason to believe they’ll do it.
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October 2022 by Sylvie C.
I needed to fill antibiotics and cough medicine right away because of an ear infection. Arrived at the pharmacy WELL BEFORE THEY CLOSE AT 9pm. Was there around 8-8:30pm.The slim figured fair skinned Asian male pharmacist refused to fill the scripts. But not because the Rx is out of stock. He explained that he wants to do paperwork now so he can go home on time at 9pm. It was m well before 8:30pm and I can't emphasize enough that the pharmacy don't close until 9pm. He claimed that the earliest the scripts will be ready is sometimes tomorrow. Given how ill and lousy I was feeling, I was in disbelief. I can understand it if the prescription can't be filled because it's out of stock. But to blatantly tell a customer it can't be filled until tomorrow so he can go home at 9pm promptly? I can also understand it if I rolled in at 8:59:59 or something like that. But no. This was well before that. UNREAL.And this isn't the first time I've had similar issues with this pharmacy and hence, I am writing this review. I normally go to the one on 12222 Veirs Mill Road because they have much better customer service and turnaround time. I went to the Seven Locks location tonight because the one I love was closed already. (i.e., they close at 8pm instead of 9pm). Cannot tell everyone enough to just avoid this hell hole.
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July 2022 by Sergey Novikov
Does not take United Healthcare insurance.
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January 2022 by Robert M.
The reason I like this Walgreens is because of one person: Joe. Joe is always helpful and friendly and you feel like you're getting small town service
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December 2021 by Joe H.
Are you guys actively trying to spread covid?! They have turned me away twice when I have an appointment for a vaccine and are telling me to just go make another online appointment and cross my fingers. Meanwhile I'm trying to get a tumor removed but can't until I get this shot and my wife is suffering with MS. This is the only place that I can find the Moderna shot that I need and they consistently let me down and show zero concern. This is why we have a covid problem, not just because of stupid anti bad people. Even the people who want a vaccine can't get it because of Walgreens.Update- I just got my shot done at Sam's club, no problem, no bad attitude pharmacists, no lazy people canceling confirmed appointments. Sam's club is proof that this doesn't have to be such a horrible process. WALGREENS IS THE PITS!
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August 2021 by Judie G.
The pharmacy staff at this Walgreen's seem incompetent. I have dealt with Walgreen's in other locations for a long time, but this Walgreen's pharmacy seems unable to give clear explanations and were unhelpful in filling my most recent prescription. It took me two hours of back and forth and everyone gave me a different story. Even the store manager was unhelpful. I gave up and canceled my prescription there. Furthermore, the pharmacist at the pharmacy to which I am transferring my prescription just called and said she is unable to get anyone at Walgreen's to answer the phone. They keep hanging up on her. This Walgreen's is not even that convenient to where I live, the only reason I went there is because I've had my prescriptions at Walgreen's for years. Not planning to go back.
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August 2021 by bb k.
The female pharmacist at this Walgreen's location is exceptionally rude and nasty. I have dealt with her face to face and on the phone. She cuts the customer off when they have questions and complains about how busy she is and doesn't have time to deal with the issue. She talks so loud that my ear drums ache! I can't believe that Walgreen's tolerates the hideous behavior of this woman.
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April 2021 by Vishal S.
This is the closest location of Walgreens for us and we occasionally stop by here to get medical supplies and photos. The location is off to the side in a busy shopping strip. Parking can be a challenge given the popularity of other stores here. The store is well organized and clean and that is all the store is good for. The staff is mildly helpful on a good day. Also, the hours are limited compared to the CVS down the road. Because of these reasons, this is not my preferred store for pharmacy supplies.
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April 2021 by N. S.
This pharmacy has some of the worst pharmacists I have ever experienced. Two times the pharmacist did not fill my prescription correctly. She seems incapable of counting pills. The first time it happened she actually told me that I should have noticed there was not enough pills in the bottle. I told her it was not my job to count the pills, it was her job. She gave me a hard time about giving me the pills I was due and since it was too soon for my insurance to cover a refill and it was an antibiotic I needed the pills. She told me the manager would call me back. The manager never called me back. I called back irate the next day and spoke to another pharmacist (thank goodness. I told this pharmacist how the other pharmacist attempted to blame me for not counting my pills. I told her I did not get the call from the manager I was told I would get. I told her the pharmacist told me she was overwhelmed with the number of phone calls asking about the covid vaccines to which I responded to her that she should complain to Walgreens about that...not to to me as I had my own problems. I told her emphatically that I needed my antibiotic pills IMMEDIATELY and since I was not asking for a drug with street value, it is an antibiotic and she should give me the pills I was supposed to be given. This pharmacist told me to come in and she would have them ready for me. And that is not the end of the story. I had another prescription for antibiotic filled last week. I was short 5 pills. This time I got an apology and was told to come in and she would give them to me. I went in, the pharmacist I spoke to had left her shift and it took the one who was there a good 10 minutes to locate where she put them. This was after waiting in line to get them. I hate this pharmacy but it is so conveniently located. If this happens again I am out of there!!!
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March 2021 by Gill G.
Worst pharmacy ever! Hispanic Cashier was judgemental and the asian pharmacist was rude.
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December 2020 by Nancy W.
This review is only for the Walgreen's pharmacy, as the store itself is great. One of the pharmacy techs sent my refill request to the wrong doctor's office, which is a potential HIPPA violation. I called and spoke to a pharmacist directly about this, and she seemed quite unconcerned. Also, I have gone to this pharmacy after receiving a text that my prescription was ready, waited in a long line, only to be told that my prescription was not ready. The pharmacy techs do not appear to be well trained in the various aspects of handling medications for the public.
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November 2020 by Salman C.
This location is tucked away in a small shopping center behind Park Potomac. It's super easy to park at and the staff inside are super friendly. I don't shop for groceries at Walgreens but will stop by to grab discounted paper towels or laundry detergent. Items are always in stock and the lines move very quickly. The photo department is also really nice. I print a few 8x10s here a month since I don't have a printer that does photos that large. The photos are always ready to go and they have a neat notification system that allows you to have other people pick up your order. For a convenience/grocery story it's pretty no frills which is what I look for. If you have a sweet tooth make sure to go the day after Halloween and you can buy candy by the pound.
