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November 2023 by Alec Browne
Staffing shortages, long wait times. They don’t follow their posted open hours, especially in the morning. I’ve had much better experiences at official Verizon stores. Not worth coming back here again.
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September 2023 by J M
Sad to see what little effort was made to help me with returning a device after canceling home internet and Cable service for my mother. The people there didn't even look up from what they were doing to greet us. When I told the guy why I was there he didn't even acknowledge my statement. Typed some stuff for a while then asked me a question. And after a few more minutes he said that the cancellation wasn't made and that he couldn't help me. I explained that we did do it and to let me call to find out and he said, well we close in fifteen minutes so I can't help you. After this experience not only am I happy that my mom canceled her service, but I will do so too.
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September 2023 by CJ
Carol was very rude to me when I arrived at the store. I needed assistance to activate my phone which I purchased from the Verizon store on Rockville Pike. After I explained that I needed to activate my phone because I was not able to do it myself and could not make phone calls/text messages , Carol asked me multiple times "did you paid for the phone" which was very offensive. I purchased the phone the day before from Verizon at the Rockville Pike location. He also carelessly said “well I am the only one here so you have to wait” as I was not important and he never assisted me at all after his statement. Carol was very unprofessional and did not provided great customer service. I would never return to this Verizon location again.
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September 2023 by Max Simpson
There is a black guy who works there, and he is super unprofessional, rude, and unknowingly. If you go into that store, try to avoid him, at least. He is extremely unhelpful and uncooperative worker.
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September 2023 by Daryl Ribeiro
The best Verizon employee I have dealt with in over 13 years works at this store. Austin you are the best!!!
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July 2023 by K Hand
Waited 2h to get new SIM card. Was given a used SIM card linked to someone else's phone. Took employee 2 phone calls, 3-4 scans of a pile of SIM cards to check me out. They had to cancel my online order as messed up the check out process, and in the end still messed up. As soon as I put in my phone at home, says I'm being billed $810. Didn't work w my phone. Clueless!
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February 2023 by Glen Ireland
We liked the folks in the store. They were extremely helpful. The only thing we did not like is the company that owns this store, Russell Cellular, charges a $35 set up fee per line and Verizon charges an additional $35 activation fee per line. The total of $70 setup and activation per line is steep especially with four lines.UPDATE: A customer representative from Russell Cellular headquarters contacted us and we made a reasonable compromise.
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August 2022 by Barbara F
Wayne here is awesome. He got me a new account and internet in no time. Super patient, kind, and polite!
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July 2022 by Jasmine H.
Verizon, if you are in a business, be in it--that means if you have retail stores, staff then with courteous, trained, and knowledgeable people. Yesterday, at 4 pm, this store was closed with a "back in 30 minutes sign". Today, this dull and dingy establishment t was "staffed" by two incredibly rude and unhelpful representatives. No wonder the apple store is always busy. This store was positively unpleasant.
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June 2022 by Jackson Collins
Came into the store at 7:45, not expecting to have my problem resolved. Darrell took the time to wait with me and help me with deal with setting my new phone up. Pleasantly surprised with the professionalism and level of expertise he showed. By far the best experience I've ever had at a phone store.
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May 2022 by Ian Kessler
Ordered a new phone online with Verizon for pickup at the store. Called to confirm order with store and was thanked for calling in advance and confirmed order and device. Driving to store, received a call from them and was informed that they did some kind of off policy exchange and my device was actually sold and they subsequently cancelled my order. I would need to reorder to pick up another phone from them that they had in stock. The problem is, it takes at least 24 hours for a cancellation to be processed, spent 45 minutes on the phone with Verizon and ultimately had to have order processed from them and shipped 2 days later. So, yeah, not a big fan of this location, or their lack of owning an issue.
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April 2022 by Bernadette Spielman
Darrell was very friendly and helpful with ordering our new phones. Great customer service. Wayne is now my favorite Verizon guy!! He treated us like gold setting up our phones. SO helpful, professional and patient! Wonderful experience! Highly recommend shopping there. We willing definitely be going back in the future!!
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April 2022 by Renoir V.
Simply worthless place. Avoid if like the plague. You can't get no satisfaction. Even if you try.
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March 2022 by Melek D.
The only Verizon retailer that I've had to visit in over10 years where the employees went above the call of duty. Resolved my phone replacement when it didn't even make them money. I HIGHLY recommend this retailer.
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February 2022 by Stephen Price
I bought my last phone from Wayne, and did a superb job with this time. He is professional, courteous, and knowledgeable about his products. Plus, he is very likable and friendly, and that is the type of person that I like to do business with!
