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June 2024 by Patel Jay
Good services
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June 2024 by Yashkumar Patel
Very helpful staff
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June 2024 by deirdre christianson
Salmon (and Mike) at this particular Verizon were very informative and patient with my disabled sister. They resolved a problem that other Verizon stores were not able to resolve.
Will definitely use them again. Superb customer service!
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June 2024 by Ameen Elhamdani
Embarrassing. Will intentionally mislead you on your bill. I was at T-mobile paying $106 per month, and I made it abundantly clear that I will not bother switching over if it exceeds my t-mobile cost by a dollar. He lied about the activation fees, cost of the phone plan, e.t.c. I received a $338 dollar bill the following week, and the actual monthly charges amounted to $160 per month according to the bill.
I switched to verizon for their first responder discount. In fact, you can see the firehouse from their store on 20 Maryland. A frickin shame that they have no respect for customers, let alone their neighbors 200 feet away at the firehouse.
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June 2024 by Alex Kim
I don't doubt there are people who've had great individual experiences here. But I want to make reference to something that really violated my trust and privacy. It's reference to a bad experience I had purchasing a watch from here 6 months ago. Back then, Verizon had a promotion to get a free galaxy watch. I was trying to get the Galaxy Watch6 Classic, but they ended up activating the Galaxy Watch6. The latter was part of the promotion, and they probably should've done a better job communicating that before they activated it. To make a long story short, I realized it wasn't the watch I wanted and asked them to cancel it... A few months later, I realize I've been getting charged for a watch I didn't even touch, receive, or use. I go back to the store and they tell me it was my responsibility to call Verizon and cancel it. That makes no sense to me, but whatever. If that was the policy, that was the policy. I'll give you that benefit of the doubt. But even if that were the case, I feel like I would've remembered and called to cancel. (As you can tell, I don't remember if they actually told me that or not, but at this point I trust myself more than I trust them.) I can even take ownership of not having checked my phone bill and realizing this sooner. (I was able to call Verizon and get it sorted.)
What violated my trust and privacy was how this Verizon took my phone, forged my signature, and left a positive 5-star review for themselves. Not cool and real shady. I've since then deleted that review from 6 months ago and decided to leave this one. You're welcome.
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June 2024 by Cecilia Samayani
Best Verizon store by far!
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May 2024 by Paige Korb
Excellent service by Will! I know nothing…and he was patient and extremely knowledgeable and helpful! I won’t go to anyone else!!
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May 2024 by RIck Sievering
Great service and nice store.
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May 2024 by Max Khassian
Ever since I met Will Peters store (manager) here in Rockville store. The service was so prompt and good that I only come back to this store because of him. he’s very knowledgeable, courteous, and helpful. He does not pressure you to buy anything. He just informs you and tries to help out at the end of the day this is what I like. He’s a great asset to your company and I tell all my friends and clients about Will and this location. As a client, I could not ask for any better service and I am super super happy with Mr. Will Peters. He is awesome!!
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April 2024 by Erica Moeun
Will Peters does a good job is a very good knowledgeable person . I’m very pleased. Thank you.
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April 2024 by Shuofei Yang
I needed a new iPhone so went to this store for its convenient location and business hours. Will was friendly and professional. He helped me set things up and offered discount for the products I purchased. He installed the screen protector for me too. Overall I had a pleasant experience and would go back when in need of mobile and wireless services.
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April 2024 by Olivia Mays
Will was excellent! Got me in and out within 20 mins and I was in a major rush. 10/10 experience here.
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March 2024 by Dale Melanie
Fantastic verizon! Will and staff are amazing!
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March 2024 by Jessica Ametepeh
The store manager Will was so incredibly helpful!! He gave great service and communication. Just a very genuine and honest person. Go see Will! You’re in great hands!!
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March 2024 by Fatou Ndiong
Will was amazing and so efficient ! I got my new iPhone, Apple Watch and IPad and the whole process was so smooth. Thank you ?
