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November 2023 by Melanin Popping
Mohamed was amaze! He greeted us with a warm welcome. Gave us time to look around and totally helped us out with purchasing our very first couch! We’re so thankful Thank you again Mohamed y’all go visit him
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November 2023 by Kenyatta Russell
Antoine at Value City Furniture went above and beyond to help us select a sofa for our apartment. We were limited in the size of the area for the couch, and Antoine was patient and knowledgeable in helping us find the perfect piece. He showed us a variety of options that fit our needs and budget, and he answered all of our questions thoroughly.Antoine was also very friendly and easy to work with. He made the shopping experience fun and enjoyable, and he took the time to get to know us and our needs.We are extremely grateful for Antoine's help, and we highly recommend him to anyone looking for a new sofa. He is a true expert in his field, and he is dedicated to providing his customers with the best possible experience.
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November 2023 by Ashley Barrios
My husband and I went to Value City to see furniture for our new home. Koki was the salesperson that was helping us and was patient with us and was very helpful in getting us the best deal. Brianna was the accountant that helped us not only get 20% off all our purchase but also financed us for no interest for 60 months. Some of the best service we have ever received. Value City made buying so easy and more affordable especially in this tough economy. Would definitely buy here again.
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November 2023 by Ankrah Kusi
I recently visited value city Rockville and I was impressed with the diverse selection of high-quality furniture. The showroom had a welcoming atmosphere, and the staff was knowledgeable and helpful. From modern pieces to classic designs, they cater to various tastes. The prices were reasonable for the quality, and the delivery process was smooth. Overall, a positive experience – I highly recommend Koki for anyone in search of stylish and well-crafted furniture.
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November 2023 by Kevin Goode
I am writing to express my appreciation for the excellent customer service which I had received from Brianna and Mohamed on my last visit to your store. The staff was warm and accommodating, and they were very helpful to me.I hope that this is the kind of service that will be present in your stores permanently as this is what the customers want to have.
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November 2023 by Karen B.
I purchased/prepaid via credit card a sofa and loveseat on 9/4/2023. The sofa ONLY was delivered on 10/13/2023. The love seat was re-scheduled to arrive in Nov, I believe the 14th. On 10/23/2023 I received a call my loveseat would be delivered earlier on 10/26/2023 to that end I put my existing loveseat on the curb for bulk trash pick-up. My loveseat did not arrive as promised on 10/26/2023. When I called to inquire on the status of the delivery, I was told it was not coming and they forgot to call and let me know. I was given a new date for delivery, 11/11/2023. On 11/3/2023 I received a call noting my delivery date is now 11/28/2023 and the delivery fee would be waived. This date is unacceptable. I have been patient and reasonable, this is extremely poor customer service. The new delivery date is after Thanksgiving, and I no-longer have an existing loveseat. I paid for a loveseat on 9/4/2023, you have my money I demand my furniture. Please escalate this matter to senior leadership. I need an immediate solution.
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October 2023 by Kelsey Lund
Luis was absolutely wonderful to work with. He was so knowledgeable and not pushy at all. We felt comfortable right away and were able to get the exact sofa we wanted within a week! Such an amazing experience.
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October 2023 by Codey R
I went leather couch shopping across a weekend. When I arrived at VCF Rockville Luis was helpful, kind, not pushy, knowledgeable. If you enjoy contemporary furniture style and a great shopping experience Luis is your guy. I recommended seeing him first and only. If it were not for him I may have ended up at Marlo with their pushy sales persons. Trust me it was simple, straightforward, and calm.
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October 2023 by Fiordaliza B.
Well., My husband has been a value city customer for years.Everything we have., all of our furniture is fromThis store. Since 2006.Today we had horrible experience with Lauren! She got a little frustrated because it was about time to close the store and I totally understand. I place an order online and my furniture has some scratched all over.. so I called the store to notified them they ask my to bring it in so that the can give another one, but Miss Beautiful was just not in a good mood and even though my daughter was standing in front of her she completed ignored her. She stated that the warehouse was closed but they ended up finding a way to open it. It's really sad to see how people treat others like shit. If you don't love what you do JUST LEAVE. There's q lornof nice ways to treat your customers. Very sad. Last order from Value City Neavuaw I'm about to cancel my order and never go back. There are thousands of places where I can get my stuff from and be treated with respect.
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September 2023 by Mesdara Almanzar
We bought this sofa and dining table with two host chairs and couldn’t be happier. Mohammed helped us in the store and provided the best deal with a solid discount. The delivery team was on time and very efficient. They delivered and installed everything with a white glove service. I would definitely buy from this team again.
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September 2023 by Peter Gorman
We’re very happy with the high quality but affordable couch we got from the Rockville Value City. Luis helped us customize our couch in a big way and then Alex went and moved mountains to get us our couch quickly. The delivery team lead by Ricardo was also communicative, professional, and fast. Well done everyone!
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September 2023 by Tonie D
Antoine assisted me in making furniture choices for my living room and bed room. He was very very patient and provide exemplary customer service. He demonstrated knowledge of the products and worked within my decor needs. I would highly recommend him to prospective buyers!
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September 2023 by Uzo Obi
Mohamed was great. He allowed us to shop on our own and was always available to assist when we needed it. I'd only want to work with him the next time I come to Value City!
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September 2023 by Chibuzor Obi
Kelem, and Alex were super helpful with the right attitude - cheerful with open minds towards customers. Relentlessly persuasive. With the deep knowledge of products, they responded to all my questions, and made the right suggestions which interestingly cleared every worry I had. They were very patient and willing to give all the needed attention and information as required to rightly make purchasing decisions. I can't thank them enough. Definitely, I will be working with them soon enough.
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September 2023 by Renie Subin
I loved my shopping experience at Value City. Kelem was amazing. Her knowledge about the products and her ability to understand her customers and quickly figuring out their likes & preferences is outstanding. With her help I was able zero down on the products I wanted to purchase without compromising on the quality as well as my budget. Thanks so much.