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January 2024 by Jennine White
Went to rent a U-Haul last minute and for the convenience I say 5 stars. As for the guy at the register 1 star. He was so freaking rude it was ridiculous. He called someone on the phone that could help with the reservation and they were polite but him… he ruined my experience and I wouldn’t use them again based solely on his customer service.
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August 2022 by Greg Fowlkes
My favorite place.
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July 2022 by Kevin Khazai
Very careless and rude
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June 2022 by J K
Open very early. Clean and new vehicles. Very friendly professional and knowledgeable staff in my experience. Rented a van that very same day. Was able to drop the vehicle off after hours. Take note that there is a process through their app where you need to answer a few questions which will take about 15 minutes in order to properly drop the vehicle off after hours. We were more than happy with the Randolph road Rockville Maryland location. Thank you U-Haul!
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June 2022 by Dee Lane
Rude as hell!!!
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January 2022 by GREG “G MONEY” FOWLKES
My favorite place.
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September 2021 by rajath ravikumar
I booked a 9ft Van at this location. My reservation was moved to a different location without any notice. The manager at the location was rude and unhelpful. He was like it’s not my problem contact Uhaul. He general behavior was not acceptable. I wouldn’t recommend this place.
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August 2021 by AK B
Don't know why they added $25 charges (some random insurance) on my account when i specifically declined to add those charges online. it shouldn't have costed not more than $35 (Inclusive of $20 rental + fuel + taxes) for a 30min move of a couch across a distance of 2 miles (from literally Shady grove metro to King farm). I was charged $60 in the end. I would have gotten a day worth of Enterprise car rental for that money.
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June 2021 by Jake Jacobs
Very convenient; it's in and Exxon station so you can top it off right there when you're bringing it back. The people working there were ok, but the truck was a piece of junk. It sounded like it was ready to die at any moment..It did however, get the job done. I was a bit put out that they wouldn't let me park my car there. I had to drop it off at home and get a ride back to U-Haul. That also meant someone had to pick me up when I was done. The rental is less expensive than the competition f you're not putting on a lot of mileage.
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September 2020 by Arun Kumar
Don't know why they added $25 charges (some random insurance) on my account when i specifically declined to add those charges online. it shouldn't have costed not more than $35 (Inclusive of $20 rental + fuel + taxes) for a 30min move of a couch across a distance of 2 miles (from literally Shady grove metro to King farm). I was charged $60 in the end. I would have gotten a day worth of Enterprise car rental for that money.
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March 2020 by John Welt
********NO STAR AT ALL WORST RENTAL PLACE EVER*********
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February 2020 by Seung Lee
Good place for you need anything from rental truck there are ready for you.
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December 2018 by Michael Kinstle
I rented a 10 foot U-Haul truck from the College Plaza station on 4 Nov 2018. Both the check-in and check-out experiences went smoothly. Both station attendants were courteous and professional. The College Plaza station is a busy place with multiple other functions going on so, be patient. If this isn't something that you can deal with, you might want to rent from another location.
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September 2018 by P Malik
Good service. Helpfull staff.
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May 2017 by Hassan A. James II
Terrible service, they didn't honor the reservation
