-
July 2023 by Totoro Lin
I went to the bank today and all staffs were very kind. Especially Suzy in the counter who speaks Mandarin gave me lots of help.
-
July 2023 by Ismael Flores
Cashier Mohammed was unhelpful, rude, and mannerless. Wouldn't let me cash in my check at first, told me "this isn't a casheirs place" when my lawyer sent me there. He has no customer service skills, didn't ask me anything first, and just assumed I had no place being there. He was very disrespectful.
-
March 2023 by marco mejia
This is really but service on this branch the manager and cashiers Aron and Mohamed they don’t know deals when the customer
-
December 2022 by Bob K
Bankers there aren't very helpful. I had issues going on with my account and needed to speak with a banker. I visited the branch multiple times for an update and was always told they'd follow up with me, which never happened. I eventually gave up and took my business elsewhere.
-
August 2022 by Jeni S.
Doors are very heavy. Parking is metered or garage lots. Staff is friendly and helpful. That's about it. It is a bank.
-
July 2021 by Jenny Price-Smith
Everyone was cordial and helpful.
-
September 2020 by Kevin Gray
The staff is very friendly and helpful.
-
July 2020 by Jose Pataquiva
This place is almost never open when you need it to be. the ATMs are also never open and even. when you do use the ATMs or someone is there it feels like they can’t help you. the ATMs don’t work at all most the time...it’s a longer drive but if you need a SunTrust you should go to Shady Grove. hope this helps anyone out. Hope I can save you the time.
-
February 2020 by Michael J. Griffith
ATM never gave me my money and the bank could not and would not give me the funds. Said I had to wait 7 to 10 days before possibly getting my money. Had a bill to pay today and could not do so due to this issue. Do not do business with this branch at 100 Gibbs st Rockville.
-
October 2019 by Ryan Rakhshan
There are two atms at this location, and they reject my paychecks 100% of the time. A normal teller or the mobile app will take the check, these two atms may be broken.
-
July 2019 by JC Taylor
Ask for Stephen!! He’s the best!!! He helped me when I was very very confused but I’m good now thanks to Stephen!!!
-
May 2019 by David Jun
The doors to the atm are locked.
-
March 2019 by Jerry C.
Your friendly neighborhood bank! When you come in, everyone greets you and is genuinely glad you're there. The whole staff is helpful, knowledgeable, and efficient. I opened a business account here in January, and the bank's manager, Andre, took great pains to make sure I had exactly what I needed, no more, no less. He saw me through the setting up of my bank account, my credit card, and my online access, keeping me informed every step along the way and making sure all my questions and concerns were addressed. Now whenever I visit, he makes it a point to come out and say hello. He makes me feel like I'm his only customer! Most of the banks I've dealt with have been professional and efficient, but there was no personality. This SunTrust is a cheerful place to go that makes me feel welcomed and part of the community.
