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March 2024 by ***
I'm coming to this store solely because Reza is there. He's very friendly, offers excellent customer service, and helps everyone. It seems like everybody knows Reza!Reza, who is currently a barista, is exceptional, and this store should be proud to have him. Reza's potential for advancement is evident, and I believe Starbucks must take pride in having individuals like him. If the company recognizes Reza's abilities, it surely reflects positively on Starbucks as an excellent company.
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March 2024 by Yutong Zhang
Experienced bad
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February 2024 by Ganavi Shanthamurthy
I usually go to this place everyday for coffee, and today I went like always. The coffee tasted extremely bad. I asked the barista to remake it for me and my husband and she said “why”. I said it’s really bitter. And she was like “want me to shake it and add vanilla” and I said idk. How am I supposed to know. She shook it, added cold foam and it was still terrible. I didn’t ask her again to remake it due to the fact that she seemed annoyed. I really enjoyed the coffee here but I’ll have to find a different location.
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February 2024 by MJ Hu
they need to train employee well before they get this job. And dont find excuse to explain their mistakes！ I knew what Flat white gonna be after 5 mins picked up！ very unfriendly front
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January 2024 by Armando Disla
Starbucks consistently delivers a reliable coffee experience with a diverse menu. The cozy ambiance and free Wi-Fi make it a great spot for work or casual meet-ups. However, prices can be on the higher side, and crowded hours may impact seating availability. Overall, a go-to for quality coffee and a familiar atmosphere.
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January 2024 by Andrea P.
So happy they added this new Starbucks near me! It hasn't been slammed like most other Starbucks, which I love. They do make the nitro drinks which is important to me because the last one nearby didn't. Staff is always friendly and orders come out quick!
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January 2024 by Jann L.
This Starbucks always exceeds my expectations, providing a remarkable customer experience. The staff is incredibly friendly and helpful, making me feel valued as a customer. The cleanliness of the store, including the restrooms, is always exceptional. Additionally, the availability of various food options ensures that there is always something for everyone (excellent logistics operation). The coffee at this Starbucks never fails to meet my high standards, consistently delivering rich flavor and satisfying my cravings. Overall, this Starbucks location consistently delivers excellence and never disappoints.Cons- parking but its okay because they cant do anything about it.
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December 2023 by Jonathan Yates
Great customer service so early in the morning great place.
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November 2023 by Morbid Pie
I have had consistently good interactions here, and need to shout out Reza for the amazing service. The consistent optimism and joy, and the ability to turn a transaction with a customer into a friendly conversation is why I am writing this
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October 2023 by Marie Velasquez
I ordered a pumpkin bread, and the worker didn’t asked if I wanted it warm and I didn’t mentioned either, so when I asked her, I wanted the bread warm she seem annoyed and she made faces, so, I hope I’ll never go back there again, she was having a bad day or something! ??♀️
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October 2023 by Nam
Great Drinks, Terrible Service ExperienceI wanted to share my recent Starbucks experience. The drinks were great, but unfortunately, the service provided by a staff member was incredibly disappointing. This person, who I encountered, had a terrible attitude, refused to help resolve issues, and seemed determined to push customers away. This behavior does not reflect the high standard of service that I expect from Starbucks.
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October 2023 by Emma
Unpleasant Experience at StarbucksI am writing to express my disappointment with the recent visit my friend and I had at the Starbucks located at 8010 Gramercy Blvd. Our experience was marred by the rude behavior of the cashier name PAULETTE and the apparent discrimination against guests using the Starbucks rewards program.Upon entering the store, my friend and I were excited to enjoy our favorite Starbucks beverages. However, the cashier's attitude immediately put a damper on our visit. They were incredibly impolite and dismissive, which left us feeling unwelcome.This kind of behavior is unacceptable and goes against the principles of good customer service that Starbucks is known for. As loyal customers, my friend and I were deeply disappointed by this experience, which tarnished our perception of Starbucks as a welcoming and inclusive brand.I kindly request that Starbucks management address this issue and ensure that all customers are treated with respect and courtesy, regardless of their payment method. It is essential to maintain the reputation of Starbucks as a place where everyone is welcome and appreciated.I hope that our feedback will lead to positive changes in the behavior and training of staff at this location, ensuring that no customer has to experience what my friend and I did.Sincerely
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October 2023 by Queenie Chen
"This morning, at approximately 9:15 AM, I visited Starbucks with a friend located at “8010 Gramercy Blvd, Rockville, MD 20855” looking forward to indulging in our favorite coffees and using our Star Rewards to redeem a Glass cup. However, our visit took an unexpected turn when we discovered that the store had run out of stock for the coveted cup.What should have been a minor inconvenience turned into a deeply unpleasant encounter, all thanks to the attitude of one cashier named Paulltte. Instead of handling the situation with grace and understanding, Paulltte displayed a remarkable lack of patience and professionalism. Her tone towards us was nothing short of exasperation, and she repeatedly expressed annoyance, even going so far as to say she didn't want to explain further when we sought clarification. Her disdainful looks and tone created an atmosphere of discomfort that lingered long after our interaction.To make matters worse, after her initial rudeness, Paulltte simply abandoned us at the counter, refusing to provide any further assistance. This level of neglect was not only hurtful but also wholly unexpected from a brand like Starbucks.Customer service lies at the heart of any successful establishment, and it's disheartening to see such a departure from the welcoming and accommodating ethos that Starbucks is known for. Experiences like this one can drive customers away and tarnish the reputation of even the most beloved brands.As someone who has always held Starbucks in high regard, I find it deeply disappointing to have encountered such rudeness at one of their locations. Despite this unfortunate incident, I hope that Starbucks takes this feedback to heart and takes steps to ensure that no customer has to endure such treatment in the future. I remain a loyal customer, hopeful for more positive experiences in the future."
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September 2023 by Shelly J.
This location is quite a site to behold. Strategically, placed in a bad location. As concerned citizen of MOCO, I'm faced with the moronic customers almost on a daily basis. We need that officer that hides on 270 by the metro station over here. The customers park illegally almost every day. A bike lane is not for yall to run in to get your drink.The right turn lane is not a place to idle your car. Too many times I see drivers almost hitting these customers who are oblivious to traffic.However, when I do come here the baristas are friendly and work efficiently. Interior is always clean. I wish the sugar and supply station was accessible to customers, I often have to wait and ask for help. Plenty of seating inside but parking is limited.
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September 2023 by Vina H.
Needed a starbuck drinks for the staff at work so I ended up going to this starbuck. Staff are super nice and friendly and go out of their way to help me with my 7 drinks. Parking are vety limited, about 6 parking spots if you want to just stop by and pick up your order, it is parallel/street parking. No drive through which is not what I prefer but other than that, everything else is great. Store is cozy and small but are quiet during a saturday evening.
