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February 2024 by Trey Davis
Placed a mobile order and while it was ready when I arrived I needed a stir stick and there were none by the napkins. I politely asked the barista behind the counter for one; he grunted and looked confused so I repeated the question to which he nodded at a small collection of stir sticks behind the counter out of view from where I was standing. He gave a look of annoyance at my question, rolled his eyes and went back to making his drink. It’s small things like this that prove that good customer service is truly hard to find.
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December 2023 by Tobias “Paykan”
Starbucks as we know it. I said my name was George Clouny and asked three times how to spell it.?The drinks were very good and the native Mexican employee was very patient and friendly. You don't experience that often.
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November 2023 by Ninfa NBP
To the girl who made my coffee! You made my dayThank
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September 2023 by Paisleys Mom
The coffee is good, the AC works well, and the staff is lovely.
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July 2023 by Angie C
I got a vanilla sweet cream coldbrew and it was chunky and tasted weird so I asked them remake it. When I got the remade one, it was still chunky and tasted weird, so I tried to stir it with a straw and maybe mix it together? I drank it and got several chunks in my mouth. When I went to examine the chunks, it was actually mold. Staff was unhelpful and I ended up tossing it. This is the only Starbucks I’ve ever been to and had this problem. I would not recommend this location.
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July 2023 by Andy
Its okay convenient location but drinks arent fresh tasting. Got a drip coffee, taste like its been sitting around for several hours.
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April 2023 by Rouse RD
Friendly staff with a positive attitude! One of the best Starbucks I have visited in a long time. I will be back :)
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April 2023 by Dena Sims
Great coffee. No matter where I go. The coffee is spectacular.I always try to visit Starbucks when I’m in a new city. Simply to compare the differences in service. I’ve found that regardless of where I am, none of the cashiers are friendly. They’re robotic.
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March 2023 by Neeraj Murarka
Bought a mug there with a defective box. They refused to replace it unless I brought the mug in as well. It’s a cardboard box! I need to travel with it. How will I? The customer service person was clueless.Also, how dare you ask for a tip? Stop begging for money from your customers. It’s really pathetic.Why would I contact you? What are you going to do about the damage already done, in terms of the poor experience I had? Are you going to somehow compensate me for this?
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January 2023 by Taylor B.
I had a good Saturday morning experience at this Rockville Starbucks. I can't speak for much, as I just stopped in quickly to order a to-go coffee after a workout down the street, but it was pretty quiet in there and staff were friendly. It looked like there were a few tables for those dining in, but not a ton of space if you were to come work for a longer period of time. There is a nice sitting area outside when the weather is nice.
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January 2023 by Leah C.
I don't understand the terrible reviews for this Starbucks. I went right around opening this morning (~6:20am) after I finished an orangetheory class a few doors down, and the staff was incredibly friendly and efficient despite the early hour. I got the bacon egg bites, which were heated up for me and absolutely delicious. I also got the cafe misto, which was fabulous as usual. The barista even asked what roast I wanted for the misto, which I've never been asked before. The store is very clean on the inside, with one large table and some barstools. The area around Starbucks has great outdoor seating, too.
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October 2022 by Lisa W.
Just got an iced coffee here through the app. Drank about 75% of it which tasted fine, but then at the bottom my drink started tasting like rubbing alcohol. Like someone had been cleaning near the drink or had cleaning solution on their hands when making it.I tried to call the store 10+ times but keep getting a busy signal. Really? You guys can't answer the phone?Would NOT recommend this store.
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October 2022 by Adele Salim
Great drinks and great employees! Friendly service
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September 2022 by Kay B
Came in after Ulta and before chopt salad.Early morning not full. Clean. Friendly barista. They even had a cool cup I got. I only buy cups I really love not even single one from every collection that's nuts and a lot. I found one I really liked. Had to get it. Can't speak on bathrooms since I didn't use it. Been here a few times and never an issue.
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September 2022 by Volodymyr Moiseyev
Seating area inside and outside, knowledgeable and helpful batistas, clean restroom, OK wifi. Place is usually not to busy.