-
December 2023 by Laurinda Massey
Kenny and Ryan are phenomenal! They are experienced and have great customer service, were on time and left all area clean. Our carpet and living room chairs look great. Stanley Steemer and Kenny & Ryan are my go to for upholstery and carpet cleaning. Job well done guys!
-
December 2023 by Carolyn Chen
Keeshaun & Marcus came within a day's notice bright and early on a Saturday to clean my hardwood floors after a renovation. They were very thorough and detailed during their site check and managed expectations perfectly. The floors came out better than expected! They were fast, on-time, fun to chat with and laser-focused on quality and client satisfaction. Wish everyone cared as much for the services they provide like Keeahaun & Marcus!
-
November 2023 by Elizabeth McMahon
Forgot to do my dryer vent, I forgot too because I was worried my cat got out bc the bedroom door wasn’t kept closed. 3 vent covers not fully reattached, chipped paint and debris left on the floor in front of several even though I was asked for my vacuum and they did clean up some of them. Door left wide open when they left. I checked where the holes were cut and the tape wasn’t fully sealed. I had to press it down to stop air coming out. I don’t think there’s enough overlap for it to hold firmly.After completing two requested feedback surveys I have gotten no response.
-
November 2023 by Dave Heyden
Thank you so much Stanley Steamer for your awesome service, Noah and his assistant were outstanding and very courteous. Our dogs didn't phase them one bit,! They even wanted to help.They deserve a gold star for their work.I highly recommend Stanley Steamer for any of your cleaning needs!Morgan and AJ were fantastic! They made our carpet look like brand new again! Very polite team, didn't even have to move my mom. Keep up the great service and will refer Stanley Streamer to anyone. Thank you all so muchServices: Carpet steam cleaning
-
November 2023 by Yanique Edmond
Noah and Marco not only provided great service, but provided information on the importance of regular maintenance for safety. Greatly appreciated their warm and friendly nature as I was home recovering from surgery and was anxious that I would need to do too much movement to show them what needed to be done. They were courteous, informative, and efficient.
-
November 2023 by Robert Dodelin
From the initial on-line scheduling to the end of today’s completed service, great experience. Will recommend!
-
November 2023 by Margaret Dieckhoner
Both Jack and Tray were very courteous and thoughtful. They had a tough, water damaged, carpet to clean and did a great job with that room and the rest of the areas they had to clean.I was very happy with their work and their professionalism!
-
October 2023 by Gregory G.
I have been a customer of Stanley Steamers for the last 16 years since I purchased my home in the area. I usually get two cleanings a year on average and became comfortable with relying on their professionalism and quality. Well, this year post Covid, I attempted to get a fall cleaning -second and third levels of my home. On the service date, I received no courtesy call which was ok but they arrived at 8:30 for a 8:30 to 12:30 window. No problem. It was raining that morning so I asked the young man who was going to preform the cleaning if he could put on shoe covers to avoid messing up my porcelain first level floors. He informed me " we don't do that" and attempted to enter my home regardless of the homeowner's request. I would not be as upset if it were not for the fact that the last service guy from the Spring cleaning gave me extra shoe covers to keep for future visits. I informed the young man that he was not welcome to enter my home without respecting my wishes. He said ok and turned around and left. When I asked him his name he stated "don't worry about it". I complained to management who informed me that there has been other complaints about his performance and professionalism. So she promised to send a seasoned customer centric senior rep in a few days with a 15% discount for my experience. A few days later, the senior rep showed up and refused to do the job because he said that the work order stated first floor only. Remember, the first floor that he was standing on is all porcelain tile. Go figure!!!! And this one is SENIOR!!! So he left and refused to do the job. When I called customer svc immediately upon his departure, they read my work order which only spoke about second level master bedroom and third level bedrooms and 3 flights of stairs. Seems that the gentleman could not read. Again...SENIOR level. I left a complaint with a request for a manager's callback with a call back time for 24 hours. It's now been 2 weeks!!!!Therefore, in conclusion it appears that the competitive edge that SS once had is no longer. I would not recommend this location!!!
-
October 2023 by Krystine Johnson
Kenny and Leon were great! They both were kind, professional, and personable. They kept me informed of my services and my carpets look amazing. (My carpets are 5 yrs old and I have 2 dogs) I highly recommend Kenny and Leon!!Service: Carpet steam cleaning
-
October 2023 by Susan Baker
Our serviceman, Kenny, was professional in every aspect—from protecting our home from unnecessary water/items to talking with us about carpet care. He went way beyond our expectations and enabled us to be more informed consumers. He was affable and confident. His work was very good! When the job was completed, our home looked beautiful with freshly cleaned carpets! Kenny is a 10/10!Service: General carpet cleaning
-
October 2023 by Ragnar T.
Stay away from this business. All they care about is selling extras once they are in your house. I left my son to look after them while I was at work and he agreed to all the extra work that they recommended not knowing that they were extremely expensive. Now I have a $2000. bill for half a day of steam cleaning.
-
October 2023 by Lex R.
This is a review on behalf of my elderly Aunt who had the pleasure of meeting a Marcus and Bryan(*she thinks that were their names). She mentioned that they were very courteous and left her bedroom and other room where the animals go like it was fresh out the box! Sometimes all you need is a boost of help to kickstart cleaning going, and Stanley Steamer is one you need to call. Make sure you request them, and have those two complete the job! I will definitely be reccomending them. I am unsure of who the Manager is at their location, but if he could clone the ones that came to assist my Aunt, then a lot of these other negative reviews would be irrelevant! Some people like to scam businesses themselves!
-
September 2023 by Dan O'Connell
Brian and Marcus were great. They went above and beyond to make sure that we got the deep cleaning that we needed. Friendly, thorough, and professional all the way. Definitely recommended.Services: Carpet steam cleaning
-
September 2023 by G Kingdom
Nothing special. Could have done it myself with a rented machine producing the same results. I had it cleaned twice in the last 8 months and the previous crew had done a good job. I pointed out some areas on the steps that weren’t very clean and instead of saying ok let me try to do it again, kept coming up with excuses. The go to disclaimer is, “we don’t guarantee all or every stain removal”. Professional in dealing personally but the work, let the pictures speak for themselves. Probably a mom and pop cleaning company could do better for cheaper. Not sure if I’ll ever use them again.Service: Carpet steam cleaning
-
September 2023 by Ronda Plante
The crew that came was awesome. Fast, informative, and so pleasant. I will definitely request these two again!! Carpets look great.Service: Carpet steam cleaning
