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May 2024 by Akbar Achirudin
Usually my go to Safeway but one incident pissed me off. 5/12/2024, I guess they hired a new self checkout person. That person saw that I needed an attendant assistance to void an item and just decides to keep walking around and passed me multiple times for a good 5minutes while there was a long line for self checkout. Ended up another employee saw and helped me.
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April 2024 by Kary Lawrence
Well stocked and friendly
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April 2024 by Jamie Tang Chang
Overall impressed! Lots of variety that I don't see in other grocery chains. Bakery is impressive and also prepared foods looked good. Clean restrooms are located at front of store (left door as you're looking at the store from the outside). This is convenient since most grocery stores have their bathrooms in the back. Floral section is also very nice! Lots of different flowers and plants. Floral employee answered my questions but wasn't very friendly. Doesn't mean the flowers aren't pretty though. Selection is nicer looking than other similar grocery stores. If I lived in the area I would shop here.
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February 2024 by B B.
SAFEWAY 5510 Norbeck Rd, Rockville, MD 20853. A few days ago, while shopping at this grocery store, I saw this customer with a small dog in a shopping cart. Not one employee mentioned or said anything to this entitled customer. Is it really necessary to explain that untrained dogs (pets) should not be allowed in a store that is not intended for pets? The potential health hazard of such a situation. These carts carry food for people, among other things. Is anyone familiar with the concept of cross-contamination? It is important to remember that some pet owners don't provide the best veterinary care for their pets. As a result, there are many pets without their basic vaccinations. When I complained to customer service, they said it was a service dog. Apparently they don't know what a service dog is or how it differs from an untrained dog/pet. A service dog is allowed to go anywhere. However, as far as I know, that is not the case with pets or untrained dogs. According to the ADA (www.ada.gov), service dogs are trained to perform a task directly related to a person's disability. Therefore, you will never see a service dog riding in a shopping cart because they are working dogs. In fact, a legitimate service dog will never be treated like a baby or a doll. In my opinion, these irresponsible dog owners (with untrained dogs) are making life more difficult for people with disabilities who have legitimate service dogs. Their entitled behavior damages the image of real service dogs. And it shows that they have a complete disregard for people with disabilities. Finally, I am not sure if there is a sign stating a "no pets" policy. But if there isn't one, it's time to make it clear. Entitled customers take advantage of lax or ambiguous policies. Customers like me have a right to buy food in a place with basic hygiene standards, and this situation makes me think that hygiene measures are not being followed within the store.
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January 2024 by Annabell Rodriguez
I got everything I was looking for and more
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January 2024 by kimboy mar73 Borjs
Usual kind of grocery set up,it was good when i visited but lacking some of the stuff i need
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December 2023 by Pilar P.
I recently had a surgery and needed help shopping. When, I asked customer service if they had anyone to help me. Without hesitation they called a team member named Brian to help. Let's just say I could not have been assisted by a better person. Brian was absolutely amazing, he shopped items with me gave feedback went above and beyond during the entire process. Brian is definitely an asset to the team. Thanks Brian most sincerely!
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November 2023 by BM35HB
I had a disagreement with my partner and from this moment on. I had the staff eye me and my partner from start to finish. Not only that but also the staff is rude and like to assume even after my partner and I quickly put away our differences. We were and are weirded out these people follow us non stop. The manager seems nice but I def noticed her following me as a man and my partner after we socialized with her normally and her staff. People
Often like to assume because I seem “serious” I must be a bad guy. It’s sad that we live in a country that’s so close minded and sexist that a man can’t have a difference of opinion with his partner because he will possibly be harassed non stop by those people or women who love to assume. Most of the time I ignore it. But sometimes it’s like “enough guys,go see a therapist. My partner and I are doing just fine”.
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November 2023 by Jameelah A.
I've lived in this area now going on 5 years. I frequent this store since it is nearby my home. For the most part it is very clean and most of the employees are respectful. However, there's one employee who continues to be disrespectful and rude when providing services. She's even been absolutely wrong when showing her a price difference from what was displayed and what it rung up as. She was loud and rude in front of other customers. What is even more so irritating. When asking for the correction she will begin to speak Spanish with another employee but had no idea I knew what she was saying. I frequently listen to them making insults and saying things that they think I'm unaware or uneducated about because Spanish isn't my native tongue, however I'm an educated woman. I just choose to take the higher level. I've addressed this with a store manager a long time ago but to no avail. It's disheartening that when there's others who look different or may not be from the same culture they swiftly switch to speaking Spanish in front of you so that they think you wouldn't understand when some customers like myself do. I'm baffled at the level of disrespect.
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November 2023 by Melanie Hopkins
Went there for the first time today. Felt racially profiled as I am an African American female. Was there with my two children grocery shopping for the week and a Hispanic employee hovered over us at self checkout like we were going to shoplift, but she did not do this to other shoppers and walked away as soon as we finished. Felt very uncomfortable. Will fine another place to grocery shop.
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November 2023 by BM34HB
I had a disagreement with my partner and from this moment on. I had the staff eye me and my partner from start to finish. Not only that but also the staff is rude and like to assume even after my partner and I quickly put away our differences. We were and are weirded out these people follow us non stop. The manager seems nice but I def noticed her following me as a man and my partner after we socialized with her normally and her staff. PeopleOften like to assume because I seem “serious” I must be a bad guy. It’s sad that we live in a country that’s so close minded and sexist that a man can’t have a difference of opinion with his partner because he will possibly be harassed non stop by those people or women who love to assume. Most of the time I ignore it. But sometimes it’s like “enough guys,go see a therapist. My partner and I are doing just fine”.
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September 2023 by Jeff Waltzer
Long lines, staff never bothered opening up new lines despite people waiting in the aisles
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September 2023 by Fei Wang
I asked if the fish came in today. The lady working in the fish section said they are all fresh so that shouldn’t matter. The red snapper I got from there today smells pretty bad, so I had to go back and return.Also, the cashier Sofia stopped me from doing the survey about customer satisfaction. I was about to use the credit I got from the return, and a satisfaction survey popped out. I was trying to press 0 (the lowest), she saw that and quickly pressed skip. I asked why and she said sorry most people will skip that part so I thought you will do that too.I used to like this store a lot. Some staff here are great. However, some other staff are not so great at all.
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August 2023 by Stevie Writes
Five stars for the Pharmacy & curbside pickup staff. Highly professional, kind and prompt. If you need a vaccination or a refill, it's an excellent choice.The app ordering and curbside pickup is also top notch Picked up groceries in gale force winds and torrential downpour. Had to dodge a massive falling tree limb in the road on the way home. They still did curbside pickup.
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August 2023 by Christine Forsyth
Shelves were fully stocked. Clean and organized. Register assistant was very friendly and helpful.
