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January 2024 by Luisa Watts
Don’t stand behind their products. Great service so you buy their expensive shoes, but then awful if there are any issues. They sold me a defective pair and they would not take them back or exchange them after barely 1 month.Response to Mr. Chen:I expressly purchased these shoes for Zumba and told your salesperson this. At no point did he deter me from buying the shoes. At no point did he say any of what you have written.Again, this store will sell you shoes and apparently not tell you that the shoes will not work for the purpose you have described. I wore these shoes 3 times only indoors and there is no sole. They were purchased Dec 1st, I went back to your store on Jan 5th. Some understanding has to be given for the holidays as I am sure your store had diminished hours. I spent almost $200 on useless shoes that I wore 3 times.Again, awful customer service after you’ve bought their overpriced shoes.
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January 2024 by V Rossi
Their staff are helpful, patient, and friendly. I had Alex help me several times and he's a pro. While the selection is not as big as another running store in the Rockville area, RnJ Sports has earned me as a loyal customer!
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December 2023 by Steve E.
My foot doctor recommended that I try RnJ for my difficult-to-fit feet. They immediately dedicated themselves to finding the ideal pair of shoes for my needs (not just a shoe that fit). It was one of my best retail experiences, ever -- not just buying shoes, but buying anything. (And they had a great selection of shoe brands, too.)
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November 2023 by Karen Snyder
We have always had the most positive experiences at R&J! It's the only place we go for our athletic footwear. They know what they are doing and they are so respectful and PATIENT!
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October 2023 by Kate Smith
On my recent visit to RnJ Sports Store at approximately 12:00, I had the misfortune of encountering an employee named Ray, and the experience was far from satisfactory. I went to the store to try on shoes specifically recommended by my doctor due to ongoing knee problems. However, my interaction with Ray was marred by his consistently rude and unprofessional behavior.Not only did Ray display a negative attitude throughout our interaction, but his actions made me feel genuinely unsafe and angry. His lack of respect and customer service skills left me deeply disappointed and frustrated. I believe that such behavior from an employee is entirely unacceptable. It’s unfortunate that he’s part of the management team.I would strongly advise potential customers to reconsider visiting RnJ Sports Store, as my experience with Ray raises serious concerns about the quality of service and treatment you can expect. It's essential to prioritize customer respect and professionalism in any establishment, and unfortunately, this was severely lacking during my visit. I sincerely hope the management addresses this issue promptly to ensure a better shopping experience for others in the future.
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September 2023 by Jolie Scott
I've purchased my last two pairs of running shoes from this store. The staff was exceptionally helpful and friendly. They also offer a fantastic range of running apparel. However, during my recent visit on a scorching 98°F day, I walked in wearing sandals, fully intending to buy a new pair of running shoes since mine had exceeded 300 miles. Unfortunately, I didn't have socks to try on the shoes, and the employee informed me that I could purchase a pair, but they were only available in the $17 range. In comparison, other running shoe stores I've been to offer the option to buy socks or provide a communal basket of socks, sometimes with a discount if you purchase shoes. Regrettably, this store lacks a communal sock basket. As a result, I spotted the shoes I liked on their wall but ultimately purchased them at REI instead. While I wanted to support this local business, the inconvenience of having to buy a $17 pair of socks just to try on the shoes made it impractical especially since I own so many pairs of running socks already, and didn’t want to acquire another pair at that price point. I understand that they are concerned with hygiene, but if the customer isn’t concerned about using a communal sock then it should be the customers decision to make.
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September 2023 by Em Al
I have been coming here for years now and recommended it to all my friends and family if they needed sneakers. Today I went for a fitting with Ray. He is very chatty and a fitting that shouldn’t take more than 30 minutes extends to 1.5 hours —at this point I have a headache and I’ve been away from work for too long but I don’t want to be rude. In the end I was left with three options and I wanted to go home to get back to work and read more about the shoes/reviews to fully decide.However, he got very angry that I didn’t buy anything from him and told me I just waisted his time and that this is not a “public library that I can come here to browse”. I expressed how uncomfortable I was and that I had every intention to come back, but I didn’t realize that I was forced to choose a shoe right now. It wasn’t busy and there was no line in the store but he said I took away from other customers (even though there were 4 other people on the floor working there).Ultimately, if you come here make sure you know there will be pressure to buying something on the spot and if you are indecisive like me, it might not be a safe or comfortable place to go to.I would recommend that the store hold specific shoe fitting times so you aren’t rude to customers or pressuring customers to make a purchase that they don’t feel confident about.
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September 2023 by Qi Emily Chen
I have plantar fasciitis. My doctor told me I need more supportive shoes. After I did some research online, I walked in RnJ yesterday to try shoes. I was ready to pay over $150 to get a pair of Hoka. Ray told me I don't need a pair of new shoes. Initially I suspected. After Ray explained to me, I was totally convinced. I work in medical field; I thought I knew enough about plantar fasciitis. However, when it comes to each part of the foot movement interacting with different type of shoes during different activity, Ray's knowledge is beyond anyone I know. He also patiently taught me the exercise I should do at home. Eventually he suggested a pair of inserts and said "You don't have to buy them. If you consistently do the exercise, you should be fine." I eventually bought the inserts to use. My heel pain and my hip pain secondary to plantar fasciitis are much better today. I would give 10 if I could.
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September 2023 by Norm L.
Outstanding selection and service. Bought some walking shoes there this week; their fit specialist Kelvin really knows his stuff. He spent an hour making sure I got precisely what I needed to make the foot pain go away. Success ! He was pleasantly relentless in finding walking shoes that me fit precisely right (in my case, Brooks). Highly recommend R & J (which I've used for years) & Kelvin. His patience & knowledge were the best . PS: then he took care of my wife too ! Likewise she was delighted
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September 2023 by Andrea H.
Really wanted to love this place and shop local. Ordered a pair of shoes over 2 weeks ago and they were prepaid for. Called the place, the person on the phone couldn't find it so I asked to speak to a manager. Person who came on wasn't manager, which isn't a big deal, but no one can tell me anything except to call back on Tuesday. I literally can't even get a refund until Tuesday, which at that point, will be over 3 weeks since the shoes are ordered. Look, try the shoes on there and just buy them on Amazon, which is what I am going to do. No one could tell me anything, one person can't even find out how to look up an order, I had to explain it to both of the people I spoke to. Don't waste your time going here when road runner sports is just up the street. Save your time and your sanity!
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August 2023 by Beth K.
Forgot my running shoes at home in NY and needed a good but inexpensive pair for when I stay at my boyfriend's house. Very good service, the person who fit me probably wanted to take more time to do it properly, but I kind of rushed her through the process because I just wanted to get in and out.
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June 2023 by Samantha Yap
Amazing service, learned so much about shoes. They really do their research and care about their customers.
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March 2023 by Jeremy S.
Had a great experience with Tareq and Marta. Both were very knowledgeable and helped teach me what I should look for when looking for new shoes. They were very understanding and patient. Definitely recommen.
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March 2023 by Elisabeth Montalvo
RnJ Sports was such a lovely find! The staff was knowledgeable, patient, and very kind. Tariq listened to what I liked and didn’t like about certain shoes and Kelly shared insight regarding gear and what I was looking for. I never felt pressured to purchase a certain shoe or item. I would highly recommend RnJ Sports if you’re looking good shoes and good customer service.
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February 2023 by Stevie Writes
Became a member for free to get 10% off some swanky Halloween themed shades (in January). They came in a teal green coffin container.The next pair of Hoka's I'll buy here. Friendly staff.
