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February 2024 by Isaiah Lynn
The front desk attend avyan was so friendly and helpful the overall experience was very comfortable Check-in was smooth, thanks to friendly and efficient staff Checkout was quick and hassle-free.The staff in the front make the experience much better.Nearby activities: The rio is close so me and my friends can hang there.
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December 2023 by Amaya Fiffee
Location was great. The front desk person Noel was so awesome and kind. I was having a really bad day and I guess she could tell took the time to ask if I was okay and talk a little and it meant a lot to me just those little words wanted to thank her but didn't have cash she told me no that's okay just do a review.Noteworthy details: The front desk was so great and kind to me and my husband. Noel thank you
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December 2023 by Gaby Lopez
Ruth and Antonio have so much patience. I come here often, i always see them here during the weekend but people are so rude and disrespectful to the front desk. I also see it in the mornings when I check out. But these 2 have so much patience after a bad customer they still help you with a good attitude. They don’t let a rude customer ruin their day. They honestly need a raise, because I wouldn’t be able to deal with rude customers. In my opinion I think people are rude to the front desk, because they know there's no management during the weekends. If something happens on Saturday or Sunday, front desk will tell you “ you can speak to the manager Monday morning” so people take advantage of that. But I love Ruth & Antonio’s service, they are honest and straightforward. They make me happy and satisfied with my stay, I always feel so welcome with them. Please Ruth and Antonio keep it up.
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December 2023 by Nylah Pitt (NYLAH)
I checked in with Noel she was great got me in and out so fast which I appreciated. The room was clean the bed was a nice size as well. when I checked out the next morning I got to see Noel again with a smile on her face she told me where to eat breakfast I definitely will be staying here when I come back into town thank you for a great stayRooms: Was very clean Maria did a great job cleaningSafety: I seen they had security I was worried at first but I actually like the fact they where there.Food & drinks: Right across the street from hotel a plus
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December 2023 by TJ Wedin
I have stayed here several times over the years. The rooms have been renovated and are set up well for a business trip and general travel needs.The staff is very accommodating and informative. If available, speak with Claudia who is the general manager. She is well versed of the entire property and surrounding area.
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December 2023 by yoni gigna
I booked through price line due to a problem in paradise. I needed to stay away from home for a day & then I extended my stay. It’s very convenient & the stuff are really professional & no complication. Noel is the I’m fond of from the front desk. Very nice person &
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December 2023 by kal johar
I visited redroof last weekend .I had a wonderful experience.Front desk agent was very professional.The rooms are very clean.Over all wonderful management and stuff.I will definitely come back.Rooms: Very clean and well organized.
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November 2023 by DageRu554
My experience was outstanding, I specifically admired Noel’s empathy and professionalism. She made sure I got the room that fits me most comfortably also gave me outstanding directions to the local food and beverage places. Explain to me the bus route. And all around delivered great hospitality. I definitely recommend my friends and family to stay here.And I will definitely be attend in the future.Rooms: Rooms top tier satisfactoryNearby activities: Kid friendly activities in walking distanceSafety: Security presentWalkability: Walk ability to a variety of food and beverageFood & drinks: Accessible food and beveragesNoteworthy details: Excellent customer service from Noel
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November 2023 by Destiny Casadiego
I’m always on the go, so this Red Roof works perfect for me. Great location. It’s close to the ICC and easy access to the highway. The staff are very friendly and accommodating. Pet friendly. The rooms are very clean. I really recommend this hotel. I only have great things to say about it. I Always stay at this same location when I come into town. My experience has always been fantastic!
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November 2023 by Lakisha Gutrick
Avyan made my experience so pleasant and cheerful after a long day she also gave me information on local places I can have a great last minute meal the room was clean. They had plenty of towels in the bathroom, and they actually had batteries in their remote. This location was very pleasant for me.
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October 2023 by Candi Ramer
I asked for and received a suitable bathroom for someone physically challenged... First time in 8 days on the road. Parking was right in front of the door. Bed was immaculate. Some of the other accommodations in the room could have used an update and a good cleaning.
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October 2023 by Farlens Billy
I arrived at 10 P.M and was given the key to my room. After putting my bag inside, I went to my car to get some water. Upon returning, I discovered that the room was locked and the key would not work. Despite showing the video of the lock flashing red, the front desk made me walk back and forth from my room to the front desk at least five times to change the keys. They even sent a maintenance guy who was also unsuccessful in opening the door. Finally, a bystander renting the room next to mine came to help us open the door. By this point, I was incredibly frustrated but tried to remain calm. They gave me a new set of keys for a new room, but upon arrival, the room was not clean, the bed was not fixed, and there was trash everywhere. I had to go back to the front desk to get another set of keys for a new room it was already 11: 50 P.M at this point. This was unacceptable. The front desk tried to tell me that management would reimburse me for my trouble, but I received no reimbursement or apology. I would never stay at a Red Roof again, regardless of the state or location.
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October 2023 by C F
Second instance at this location of bad service. Our toilet got clogged, and housekeeping told me to get a plunger from the front desk. I asked the gentleman at the front desk for a plunger because the toilet was clogged, and he essentially said for my family and I to just deal with it. When I brought this to the fronts attention at check out, the lady said, "I'll check with him to see what really happened." So we paid full price for a room and couldn't even use the toilet or offered any kind of solution. This incident was nothing compared to our trip last November. Busted smoke alarm, pins in the curtains that cut my son's hand while opening them, and a KNIFE on top of the light behind the bed that fell off and cut my son. Again, absolutely NOTHING was done about this. I used to stay at this location very frequently, but I will not be staying there ever again. Other than all of these issues, a couple girls at the front desk are truly some of the nicest people I have ever dealt with, but the on duty management that I have dealt with have been the opposite experience.
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October 2023 by Tarey E’liz
Really happy I had a much better experience Vs others who stayed here. I arrived late in the evening after having a day from hell and was greeted by a really nice young lady. The lobby was beautiful and smelled nice and the room was nice as well and decently priced. I would recommend for
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August 2023 by Edeh Charles
Didn’t spend a long time but the receptionist was courteous and helpful. Room was modest and I didn’t use any services. Great wifi. Great spot for a quick stop or a couple of days 8/10Safety: Exists in a safe space with reasonable proximity to the waterfront and other cool places
