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February 2024 by Tuke Ikachana
If you have children, do not taken them to this places, they are rude, unprofessional and do not know what they are doing. They will hurt your child. Please DO NOT bring your children here.
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January 2024 by Ivetta Karapetian
Horrible place dirty, zero customer service!
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January 2024 by Kittya C
Disappointing experience with the male phlebotomist on 12/23/23 at 9707 Medical Center Dr. Suite 120 Rockville, MD 20850. He started with an attitude claiming he couldn’t find my orders online. Condescendingly stated “there isn’t a yellow info symbol next to your name indicating you have labs to be drawn, so I don’t have labs for you.” After an exchange and him searching a little further, he found the labs exactly where they would’ve been in lab manager. Didn’t bother apologizing for his misstep, instead he muffled “close call.” No, not a close call, he just didn’t open his eyes and look. I decided to overlook this and figured he was having a rough morning, probably shortstaffed, etc. It’s holiday season so I can understand. But then he proceeded to rush through the entire draw. He was running in and out of the room exchanging with other staff before getting started with no regard for cleanliness and sterile prep. Used the same gloves he was using on the computer, touched the door when coming in and out of the room, etc. When he finally came back in and settled down for the draw, he quickly threw his supplies together and proceeded to stick me with the craziest stick I’ve ever had. Stuck without palpating the area, and dug the needle way too deep into my arm. I immediately knew I would be leaving with a collapsed vein. No regard for stability as he switched out the different vacutainers. When done, I had to ask if I was free to go as I was left sitting with no instruction. I was responded to with an attitude as if I was inconveniencing. I then had to proceed to lift the arm rest myself to leave (with used supplies still sitting on the arm rests around me). I left with blood soaking through the gauze and now, hours later, a painful hematoma. Also of note, he had me sign for the labs but didn’t have me double check/confirm my demographics for the patient identification stickers that go on the vacutainers. In essence, I completely understand the holiday season makes things stressful as many organizations are overwhelmed with an influx of customers, downstaffed, likely underpaid, etc., but this is not an excuse for the treatment (and hematoma) I received today.Quest, please staff this location appropriately and retrain on sterile prep, gentle touch, etc. I’d recommend also reminding employees to not rush and remain gentle so people don’t leave with hematomas and blood-soaked gauze. People bring their children to these establishments with employees like this sticking them. I won’t return to this location for future draws.
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December 2023 by P S.
So this is a weird one... made an appointment at Quest Diagnostics on Medical Center Drive to pick up containers for my wife (stool samples). First the technician didn't understand the doctor's instructions and sent me back to my wife's doctor for clarification, which I did. I returned a few days later after the doctor's office had provided explanations as to what is needed. The technician handed me several containers with instructions for my wife how to provide samples in these containers. One of the containers was explained to be placed into our freezer once sample has been added. Which we did. Today I went back to Quest to drop off the samples. This time, there was another technician, who told me that I was given the wrong container for the frozen sample and asked me to transfer the sample (!) into another - much smaller - container (!). Now I have a few problems with that. First of all, it's almost impossible to scrape once soft, now hard frozen shit out of a container without any tools. Second, I should have received the correct containers in the first place, in particular since I had to go there twice to even get containers. And third, I shouldn't be put into such a situation as a customer .... Educate your staff! Lesson for me: to carry a spoon next time I go to Quest ;-)
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November 2023 by Amber Marie
The worst “Doctor” I have met in my life. When I walked in no one was even in the front for me to check in. I waited about 5 minutes before saying hello…a lady yelled from the back saying “I’m busy” she finally came out and was extremely rude saying she was with a patient and is the only one there. (This is not my fault) 40 minutes after my appointment time, my son gets called back. He is young and when she saw him she kept saying “she” I had to correct her at least 4 times. THEN she had the nerve to say “oh usually people with kids this young coke with both parents” I stated, I have never been to any Doctor with another adult …I AM A SINGLE MOTHER. This was beyond disrespectful to say. She couldn’t even find a vein I specifically told her if she wasn’t going to get blood don’t do it…she promised she could but instead didn’t get a drop, literally was moving the needle in my babies arm. She tried both arms and at this point I was not putting my son through this anymore because she clearly had no clue what she was doing. She took 30 minutes in her last patient. BEWARE & FOR YOUR OWN SAKE FIND ANOTHER QUEST. Thank me later :)
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September 2023 by J MR
I am giving 3 stars because when I walked in today there was only one staff member taking all the patients! Why would Quest Diagnostic only have one employee scheduled to work on a busy Friday! She was so busy and overwhelmed she was unable to take much walks ins. Luckily I had a scheduled appointment so I was seen 30 mins after my scheduled time.I do want to give a postive review to the one staff member who was working there. I believe her name is Jin or Jing, despite being over worked, dealing with impatient & disrespectful patients, she still was able to see us all, she was quick as possible, respectful, and still managed to have a postive attitude. I hope her boss sees this review and gives her a hefty raise or bonus because she definitely deserves it!
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August 2022 by Araba Waters
The customer service could be better. I arrived at 7:30am and my blood was not drawn till 8:15am. They lady was extremely slow and seemed to not know what she was doing. Also, they could do better with cleanliness. She did not wipe down the area after the last patient and failed to remove her gloves immediately after the blood draw.
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August 2022 by Angela W
Won't even pick up their phone, I've been trying to call to set up an appointment for a drug test 24 times the past 2 days and the lines are always busy or they hang up immediatley.
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May 2022 by Nicole W.
Showed up for a scheduled appointment for a drug test only to be told that they're not offering that service because they have to go to lunch in an hour. Why couldn't anybody contact me beforehand to tell me not to waste my time showing up to a scheduled appointment (or better yet, not have appointment times available for a service you already know you're not going to be offering during that time of the day)?
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May 2022 by Addie G.
I will not be going back here. The lady I was interacting with was so rude and made me feel like I was a burden.
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March 2022 by Vinnie Queiroga
Unprofessional and disorganized. What should be a simple sample drop off became an 30-minute frustrating experience. I've seen lemonade stands managed with more professionalism than this place.
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November 2021 by Shea Waters
The customer service could be better. I arrived at 7:30am and my blood was not drawn till 8:15am. They lady was extremely slow and seemed to not know what she was doing. Also, they could do better with cleanliness. She did not wipe down the area after the last patient and failed to remove her gloves immediately after the blood draw.
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October 2021 by Peter Yan
i was there for an apt of lab test. 35 mins late, it was still not my turn. none even bother explained to me why. The Service was not good. pls avoid it as posiible.
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September 2021 by Travelle Mason
No hyperbole whatsoever. I attempted to get a lab draw performed and got turned away by two extremely rude employees. I wanted to know if the lab requisition could be digital (on my phone) or if one IN HAND was required, to which I would need to go print anyway. The personnel told me the door should've been locked (it's remains closed during business hours) and I needed to leave and would not answer my question stating she was on her lunch break. After a back and forth simply trying to get an answer to my question (which it took more effort to not answer than answer), I requested to speak to a supervisor because the manner and tone this individual was presenting to me. The person left and eventually another came. I sat down waiting for a supervisor. Personnel #2 eventually arrived and I requested to speak to the supervisor again. Personnel #2 then proceeded to threaten to call law enforcement if I didn't leave stating I was being nasty and aggressive. Mind you, I remained seated throughout her loud demands for me to leave, requesting the supervisor. I eventually left as Personnel #2 continued to mischaracterize my behavior during two apparent phone calls. In the context of today's environment with police interactions, I left. The treatment I received here, Ihave never experienced before in my life.
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August 2021 by Anna Volodina
I am 200% satisfied with my visit today. No waiting time for the scheduled appointment.My 6yo daughter was nervous because before she had very bad experience here. But everything went smoothly, Dasia was super careful, professional and kind. She made sure first to find the vein and did her for with one try. No tears at all! My daughter is happy and now she believes that blood test is not a big deal! Thank you!!!
