-
September 2024 by Milena Seelig - NOAA Federal
The store is so strange. I walked in and saw at least 4 sales people chatting and telling each other stories and laughing but nobody offered to help. I am not sure why are thdy getting paid. It was the empty store as well. Not sure why the sales reps are still there. They need to he retrained or fired...
-
August 2024 by Allen Tavarez
My experience at this location was very unpleasant. I arrived at the store and there were no costumers present therefore, all employees were free. I was not offered assistance nor acknowledged. I believe that I was ignored because of being hispanic. Eventhough we didn't speak spanish nor have an accent we felt discriminated and left the premises without any information to remodel 4 bathrooms out of the 6 in our house . In this day and age it's unthinkable to have this behavior in your location. Never judge its book by its cover.
-
July 2024 by Nicole Richardson
Walk in store and now helped me. Awful!!
-
July 2024 by Roberto Rodrigues
This Store does not honor what it promises.
-
April 2024 by Yoyo
Sheenah helped up on our selections. Was very helpful and pleasant to work with. ??
-
March 2024 by Elena Greynolds
I have had a great experience working with Porcelanosa. My designer was Lilia Saenz. She was resourceful, helpful, patient, and the final product way exceeded my expectations.
I have just gorgeous bathrooms now.
This process takes a lot of planning ahead because some tiles have to be special ordered from Spain. In addition, you want to shop during their bi-annual sales. Give yourself a lot of time, but it so worth it. Prices for the quality are good when you shop during the sale. My contractors commented on the quality of the tile.
-
September 2023 by F B
Great place for thinking outside the box
-
September 2023 by oscar montoya
Excellent place to find all I need for my job of tiles
-
September 2023 by RTimR65
They are now working to help rectify the issue.
-
August 2023 by Chimney DotCom
Great customer service provided by Sheenah. We refer all of our clients to Porcelanosa for modern fireplace finishings.
-
March 2023 by Hoveida Nobakht
Lili is excellent. She is responsive, proactive, and very well informed about all products. I highly recommend her.
-
March 2023 by Mariana C.
I highly recommend working with Lilia Saenz at Porcelanosa in Rockville MD. She worked tirelessly to design my master bath project, ensuring I had the best furniture and ceramic tile design and facilitated my project was completed on schedule. When we faced any complications, she always found ways to resolve obstacles to meet my needs. Her commitment to service showed through and I was able to achieve my renovation on budget and on time!
[email protected]…
-
December 2022 by cheryl t.
I ignored the warnings and tried anyway. The store is bright and attractive with gorgeous, inspiring bathroom vignettes. Prices acceptable during twice yearly sales. The process started out promising and went down hill quickly. I will spare you the gory details. Believe me I could rant for a while. If you shop here be prepared to:-Be made to feel like the sales person is doing you a favor after the initial niceness. You may have to stop by the store to catch them because they won't return calls or emails. My experience. -Check your order invoices before you leave the store. (Wrong color on order despite discussing in detail, 1 drain valve ordered for a 2 sink vanity, etc)-For items to arrive damaged and have to be reordered. -Be ignored by the manager Abdel if you call to speak to him. What kind of manager avoids customers and doesn't return calls? Taylor was dreadful My bathroom looked the way I wanted because of my vision.
-
December 2022 by Michael Ralph
Fabulous high end selection but the poorest customer service i have experienced. They cater to designers not to the general public. Much better customer service anywhere else..even at Home Depot or Amazon. They should be located in a warehouse park rather than on Rockville Pike.
-
December 2022 by Michael R
Do not expect any customer service. Phone calls are not returned and when items are reqdy for delivery, they seem disinterested in delivering the items.If you shop there, take a customer advocate.
